Windows 7 x64 Update Failures (KB2977629,KB2977728)

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  1. Posts : 15
    Windows 7 64 bit
       #1

    Windows 7 x64 Update Failures (KB2977629,KB2977728)


    I have been working two Windows 7 x64 update failures. After jumping through a hoop or two turning off the avast service, I have tried to update these packages after a clean boot and still failed. I have run the SRUT and SFC a few times each (interlaced, one after the other) before zipping up the CBS you see here.
    Here are the two items and their error code information. Attached is the CBS.zip file after removing all 5 cabs to fit under 8 mb.
    Code:
    Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2977629)
    Installation date: ?10/?6/?2014 8:03 AM
    Installation status: Failed
    Error details: Code C004F01F
    Update type: Important
    Code:
    Update for Windows 7 for x64-based Systems (KB2977728)
    Installation date: ?10/?6/?2014 7:56 AM
    Installation status: Failed
    Error details: Code 800B0100
    Update type: Recommended
    Thank you for your time and assistance. Hopefully I may learn of the cause and the steps you will reply with, so I may deal with this issue on my own next time.
    Last edited by HopWorks; 06 Oct 2014 at 12:27. Reason: include my troubleshooting links
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Here's the error-list from the CheckSUR log...
    Code:
    Unavailable repair files:
     winsxs\manifests\amd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_e092b1245983d329.manifest
     winsxs\manifests\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3.manifest
     winsxs\manifests\amd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.22730_none_e0fdad6372b9c3ed.manifest
     winsxs\manifests\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.22730_none_84df11dfba5c52b7.manifest
     servicing\packages\Package_1_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_1_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_2_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_2_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_for_KB2977728_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_for_KB2977728_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.mum
     servicing\packages\Package_1_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_1_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_2_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_2_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_for_KB2977728_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_for_KB2977728_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.cat
     servicing\packages\Package_for_KB2977728~31bf3856ad364e35~amd64~~6.1.1.0.cat
    I'll post a fix protocol for it later.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I've uploaded a file - hwkaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder hwkaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  4. Posts : 15
    Windows 7 64 bit
    Thread Starter
       #4

    After looking at the log files, your fix seemed to do the trick. I am upping them to be sure. I will post more if I am still having issues. Thank you so much for your time and efforts! I will analyze what you posted against what my previous logs were to figure out how to do this myself next time.

    Thanks again!!!
      My Computer


  5. Posts : 15
    Windows 7 64 bit
    Thread Starter
       #5

    The same two updates are still appearing via Windows Update. I will try to update those again and see what happens. I will post another CheckSUR log set if issues persist. Thanks again for your assistance!!
      My Computer


  6. Posts : 15
    Windows 7 64 bit
    Thread Starter
       #6

    UPDATE: I rebooted, then went to Windows Update. Still 2 updates to do so I tried to install them. After it was finished, the dialog window said 2 succeeded but had to reboot. When I did, the updates failed and reverted changes. Some improvement though. KB2977728 has updated successfully. KB2977629 is still failed status. Running CheckSUR again ... done, attached.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    The CheckSUR log is clear - let's have a new SFC log ...



    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    SFC /SCANNOW
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the C:\Windows\Logs\CBS\CBS.log file (compressed, please!) to your reply
      My Computer


  8. Posts : 15
    Windows 7 64 bit
    Thread Starter
       #8

    The sfc ran with errors again. Here is the CBS.log file, compressed.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Here's the errors...
    Code:
     Line 3405: 2014-10-07 13:30:21, Info                  CSI    0000034a [SR] Repairing 2 components
     Line 3406: 2014-10-07 13:30:21, Info                  CSI    0000034b [SR] Beginning Verify and Repair transaction
     Line 3409: 2014-10-07 13:30:21, Info                  CSI    0000034d [SR] Cannot repair member file [l:50{25}]"msmpeg2vdec-ppdlic.xrm-ms" of Microsoft-Windows-MSMPEG2VDEC, Version = 7.1.7601.18519, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 3412: 2014-10-07 13:30:21, Info                  CSI    0000034f [SR] Cannot repair member file [l:30{15}]"msmpeg2vdec.dll" of Microsoft-Windows-MSMPEG2VDEC, Version = 7.1.7601.18519, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    I'll post a fix protocol for these when I can - it may not be until tomorrow evening.
      My Computer


  10. Posts : 15
    Windows 7 64 bit
    Thread Starter
       #10

    NoelDP said:
    I'll post a fix protocol for these when I can - it may not be until tomorrow evening.
    No hurry sir. I might just be able to fix myself. Actually, I will wait so I do not damage anything further. Thanks again! I certainly appreciate it!
      My Computer


 
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