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Windows 7: KB2937610 update fails

15 Oct 2014   #11
NathanH

Windows 7 Home Premium x64
 
 

It was the same update still.

And it failed again:

Error code: 80073712

Update: KB2937610


My System SpecsSystem Spec
.
19 Oct 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - please run another CheckSUR scan. That error is typically because of missing manifest files.
Post the new CBS folder and the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
27 Oct 2014   #13
NathanH

Windows 7 Home Premium x64
 
 

Here are the new folder and logfile: https://www.dropbox.com/s/36uecxkas6...pdate.zip?dl=0 (The update failed again)
My System SpecsSystem Spec
.

27 Oct 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CBS.log shows the following error...
Code:
2014-10-27 21:29:35, Error                 CSI    000003c5@2014/10/27:20:29:35.637 (F) d:\win7sp1_gdr\base\wcp\componentstore\installmap.cpp(620): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function InstallMap::CRawInstallMap::GetComponentWinningVersion expression: (null)
[gle=0x80004005]
2014-10-27 21:29:49, Error                 CSI    000003c6 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #661860# from CCSDirectTransaction::OperateEnding at index 22 (0x0000000000000016) of 171 (0x00000000000000ab) operations, disposition 0[gle=0xd015001a]
2014-10-27 21:29:51, Error                 CSI    000003c7 (F) HRESULT_FROM_WIN32(14098) #651511# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x43d5a70, mp = @0x43d6270, disp = 0)[gle=0x80073712]
2014-10-27 21:29:51, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-10-27 21:29:51, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
28 Oct 2014   #15
NathanH

Windows 7 Home Premium x64
 
 

My System SpecsSystem Spec
01 Nov 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please open an Elevated Command Prompt


When command prompt is launched, type in the following command and press enter:

DISM /image:C:\ /cleanup-image /revertpendingactions

Then reboot your computer, booting into Windows normally. Run this FixIt in aggressive mode: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

then reboot again and run CheckSUR and SFC scans and post the logs - do NOT attempt to install updates yet.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
01 Nov 2014   #17
NathanH

Windows 7 Home Premium x64
 
 

I get this error:

Code:
Fout: 87

Gebruik de optie /Image of /WinDir niet wanneer u de optie /Online gebruikt om e
en actief besturingssysteem op te geven.
Voor meer informatie raadpleegt u de Help door DISM.exe /Online /? uit te voeren
.

Het DISM-logboekbestand is te vinden op C:\Windows\Logs\DISM\dism.log
dism.log: https://www.dropbox.com/s/3is4ic0jdyz5ky4/dism.log?dl=0
My System SpecsSystem Spec
01 Nov 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - we'll have to try running it from the Repair Environment then...

reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt

When command prompt is launched, type in the following command and press enter:

DISM /image:C:\ /cleanup-image /revertpendingactions

Then reboot your computer, booting into Windows normally. Run this FixIt in aggressive mode: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

then reboot again and run CheckSUR and SFC scans and post the logs - do NOT attempt to install updates yet.
My System SpecsSystem Spec
02 Nov 2014   #19
NathanH

Windows 7 Home Premium x64
 
 

My acquaintance executed the command, but got this error:

Quote:
Opgestart via F8 en bij "Opties voor Systeemherstel" gekozen voor <opdrachtprompt>. Standaard komt nu zichtbaar: X:\Windows\system32>
Breng ik hierachter de opdracht in, dan wordt de volgende tekst zichtbaar: fout 1639 Er ontbreekt een vereiste serviceopdracht op de opdrachrregel. Voor meer info raadpleegt u de Help door disk.exe /Image=<pad_naar_office-installatiekopie> /? uit te voeren, waarbij <pad_naar_offline-installatiekopie> het volledige pad naar een offline-installatiekopie van Windows is.
Het DISM -logbiekbestand is te vinden op X:\Windows\Logs\DISM\DISM.log
Code:
Error:1639
The command-line is missing a required servicing command 
For more information, refer to help by running DSIM.exe/Image=<Path_to_Offline_Image>
My System SpecsSystem Spec
17 Nov 2014   #20
NathanH

Windows 7 Home Premium x64
 
 

Do you have any idea what causes this error?
My System SpecsSystem Spec
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