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Windows 7: win7Pro 32 bit KB2971850 (only) update Error 800B0100 (son's laptop)

07 Oct 2014   #1
windbag

Win7 Pro 32 bit (laptop2)
 
 
win7Pro 32 bit KB2971850 (only) update Error 800B0100 (son's laptop)

Have tried the normal things to cure:
  • SURT
  • SFC scan
  • Windows Update Troubleshooter

Plus searched here for other similar, but to no avail.

Have got CBS.zip, but it's too big (>18MB)

Before attempting to chop it down & posting, maybe this might save that work:
Below is the (short) CheckSur.log file.

Any help appreciated.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-06 17:12

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4

Summary:
Seconds executed: 890
Found 2 errors
CSI Payload File Missing Total count: 1
CBS Catalog Missing Total count: 1

Unavailable repair files:
servicing\packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.mum
servicing\packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat


My System SpecsSystem Spec
.
07 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That'll do


I've uploaded a file - wbgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder wbgaa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
08 Oct 2014   #3
windbag

Win7 Pro 32 bit (laptop2)
 
 

Many thanks for swiftness of positive response & help

Here is the new CheckSUR.log

Code:
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-08 16:41
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat        
(fix)    CBS Catalog Missing    CBS File Replaced    Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f)    CSI Payload File Missing    0x00000000    comctl32.dll.mui    x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4    
 
Summary:
Seconds executed: 1148
Found 2 errors
Fixed 1 errors
CSI Payload File Missing Total count: 1
CBS Catalog Missing Total count: 1
Fixed: CBS Catalog Missing. Total count: 1
Fixed: CBS Paired File. Total count: 1
 
 
 
Here is the new CheckSUR.persist.log
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-08-27 11:29
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat        
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f)    CSI Payload File Missing    0x00000000    comctl32.dll.mui    x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4\    x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\Windows\winsxs\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4\
(f)    CSI F Mark Missing    0x00000002    f!win32k.sys    x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22172_none_bb41800f12191f6b    
(fix)    CSI F Mark Missing    CSI Registry Item Repaired    Wrote x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22172_none_bb41800f12191f6b\f!win32k.sys: win32k.sys
 
Summary:
Seconds executed: 689
Found 4 errors
Fixed 2 errors
CSI Payload File Missing Total count: 1
CSI F Mark Missing Total count: 1
Fixed: CSI F Mark Missing. Total count: 1
CBS Catalog Missing Total count: 1
CSI Store Directory Missing Total count: 1
Fixed: CSI Store Directory Missing. Total count: 1
 
Unavailable repair files:
    servicing\packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.mum
    servicing\packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat
 
 
Cabinet C:\Windows\CheckSur\v1.0\windows6.1-servicing-x86-1apr13.cab was either not found or its signature was not valid. (2148098064)
Deleting.
Cabinet C:\Windows\CheckSur\v1.0\windows6.1-servicing-x86-26mar14.cab was either not found or its signature was not valid. (2148098064)
Deleting.
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-08-27 15:14
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat        
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f)    CSI Payload File Missing    0x00000000    comctl32.dll.mui    x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4    
 
Summary:
Seconds executed: 1118
Found 2 errors
CSI Payload File Missing Total count: 1
CBS Catalog Missing Total count: 1
 
Unavailable repair files:
    servicing\packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.mum
    servicing\packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat
 
 
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-06 17:12
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat        
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f)    CSI Payload File Missing    0x00000000    comctl32.dll.mui    x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4    
 
Summary:
Seconds executed: 890
Found 2 errors
CSI Payload File Missing Total count: 1
CBS Catalog Missing Total count: 1
 
Unavailable repair files:
    servicing\packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.mum
    servicing\packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat
 
 
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-08 16:41
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat        
(fix)    CBS Catalog Missing    CBS File Replaced    Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_for_KB2971850_SP1~31bf3856ad364e35~x86~~6.1.1.1.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f)    CSI Payload File Missing    0x00000000    comctl32.dll.mui    x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4    
 
Summary:
Seconds executed: 1148
Found 2 errors
Fixed 1 errors
CSI Payload File Missing Total count: 1
CBS Catalog Missing Total count: 1
Fixed: CBS Catalog Missing. Total count: 1
Fixed: CBS Paired File. Total count: 1

...when I run the CheckSUR tool (aka SURT?)

...it says "you want to install hotfix 947821" - yes?
My System SpecsSystem Spec
.

08 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep - That's the one. The hotfix doesn't actually 'install' anything, but it uses the Windows Installer to check for the proper existence of a huge number of registry entries and files - and exits silently unless it crashes for some reason.
The log tells us what it found, and what it managed to fix.

The new log shows that it's now fixed the original file problems - but we'll have to work another way to fix the new one which has now appeared.
Code:
Checking Component Store
(f)    CSI Payload File Missing    0x00000000    comctl32.dll.mui    x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_5.82.7600.16385_zh-cn_6189e316803d96d4

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the file C:\Windows\Logs\CBS\CBS.log and the newest CBSPersistxxxxx.cab file to your desktop, and compress the two into a zipfile - then upload that to your reply, and we'll see if that discovers any further problems before we attempt to fix this one
My System SpecsSystem Spec
09 Oct 2014   #5
windbag

Win7 Pro 32 bit (laptop2)
 
 

Thanks again for swift & helpful reply.

The SFC /SCANNOW finished with just this:
..."found corrupt files but was unable to fix them"

I rebooted and copied the files to the attached zip as requested.
My System SpecsSystem Spec
09 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from SFC...
Code:
 Line 7696: 2014-10-09 12:11:13, Info                  CSI    000001d7 [SR] Repairing 1 components
 Line 7697: 2014-10-09 12:11:13, Info                  CSI    000001d8 [SR] Beginning Verify and Repair transaction
 Line 7698: 2014-10-09 12:11:13, Info                  CSI    000001d9 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 5.82.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"zh-CN", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7699: 2014-10-09 12:11:13, Info                  CSI    000001da [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 5.82.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"zh-CN", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7700: 2014-10-09 12:11:13, Info                  CSI    000001db [SR] This component was referenced by [l:198{99}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 7705: 2014-10-09 12:11:13, Info                  CSI    000001dd [SR] Repair complete
This matches what CheckSUR found so there shouldn't be much problem replacing the missing file.

I'll post a fix protocol later.
My System SpecsSystem Spec
09 Oct 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - wgbab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\wbgab
hit the enter key - if you get a 'Not Found' error try
DIR D:\wbgab
or
DIR E:\wbgab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\wgbab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
10 Oct 2014   #8
windbag

Win7 Pro 32 bit (laptop2)
 
 
Still a corrupt file

Thanks once again.

Did that, and the SFC once again found a corrupt file it was unable to fix.

zip file of the CBS.log file uploaded
My System SpecsSystem Spec
11 Oct 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from the SFC
Code:
 Line 13529: 2014-10-10 11:41:42, Info                  CSI    000001dd [SR] Repairing 3 components
 Line 13530: 2014-10-10 11:41:42, Info                  CSI    000001de [SR] Beginning Verify and Repair transaction
 Line 13533: 2014-10-10 11:41:49, Info                  CSI    000001e0 [SR] Cannot repair member file [l:24{12}]"repdrvfs.dll" of Microsoft-Windows-WMI-Core-repdrvfs-dll, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 13536: 2014-10-10 11:41:56, Info                  CSI    000001e2 [SR] Cannot repair member file [l:24{12}]"repdrvfs.dll" of Microsoft-Windows-WMI-Core-repdrvfs-dll, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 13537: 2014-10-10 11:41:56, Info                  CSI    000001e3 [SR] This component was referenced by [l:198{99}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 13542: 2014-10-10 11:41:56, Info                  CSI    000001e6 [SR] Could not reproject corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\System32\wbem"\[l:24{12}]"repdrvfs.dll"; source file in store is also corrupted
 Line 13547: 2014-10-10 11:41:56, Info                  CSI    000001e8 [SR] Repair complete
I'll post a fix in a few minutes.
My System SpecsSystem Spec
11 Oct 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - wgbac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\wgbac
hit the enter key - if you get a 'Not Found' error try
DIR D:\wgbac
or
DIR E:\wgbac



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\wgbac <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
Reply

 win7Pro 32 bit KB2971850 (only) update Error 800B0100 (son's laptop)




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