Windows update has been removed from my laptop by malware, How to fix?

mooka23 · 07 Oct 2014

Okay, recently I got some pretty bad malware on my laptop and I gave it to a guy to fix. He reinstalled windows and gave it back to me and I thought everything was working fine until today when I noticed Windows update was not on my system. I have had someone from the microsoft team working on my laptop for the past 2 hours and then they told me they could fix it but they would need to charge me £95. Which I dont have for the sake of windows updates. Has anyone had this issue before? Its totally wiped from my system, I know now it is possible to fix as microsoft said they could do it but I'd like to save myself £95 and do it myself. If anyone knows how please help!

Kaktussoft · 07 Oct 2014

Windows Repair (All In One)
run at least option 1,3,4,26,27 reboot and test
If still not working... do option 17 reboot and test

Post results

NoelDP · 08 Oct 2014

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)