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Windows 7: 0x8004FE22 (Win 7 activated, but still getting "non-genuine" popup)

18 Oct 2014   #11
jtalos

Windows 7 Ultimate x64
 
 

SFC output:
Windows Resource Protection found corrupt files but was unable to fix some of them.

CBS file attached.
Thank you.


My System SpecsSystem Spec
.
18 Oct 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Download WATFix - make sure that you UNTICK the box for the 'download manager, and click on the link on the left of the page, not the big shiny button on the right (which is an ad for the download manager!!) - and use that - extract the .exe file, and run it, then reboot.

Post back with an MGADiag report, and we'll then see what we can do.

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
22 Oct 2014   #13
jtalos

Windows 7 Ultimate x64
 
 

Hi,

Done them.
MGADiag output:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CF66B-YBBPF-8HGJ8
Windows Product Key Hash: 8b3KXN3WYp8U8TBOYhESMKSoL7Y=
Windows Product ID: 00426-383-2990305-06527
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {C448DCA9-78F4-4E41-9C52-EBC1B33F0943}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C448DCA9-78F4-4E41-9C52-EBC1B33F0943}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8HGJ8</PKey><PID>00426-383-2990305-06527</PID><PIDType>5</PIDType><SID>S-1-5-21-2639045236-29053441-75679838</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>LIFEBOOK A531</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>1.24</Version><SMBIOSVersion major="2" minor="6"/><Date>20110927000000.000000+000</Date></BIOS><HWID>B1083307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: c619d61c-c2f2-40c3-ab3f-c5924314b0f3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00212-383-299030-00-1033-7601.0000-2772014
Installation ID: 014721111234195036068823229023783983005272048681734361
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8HGJ8
License Status: Initial grace period
Time remaining: 23580 minute(s) (16 day(s))
Remaining Windows rearm count: 1
Trusted time: 10/22/2014 8:50:27 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002000
Event Time Stamp: 10:17:2014 09:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GGk/wSxUpyEEoiW1N4ypkaAKGtszy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            FUJ           PC      
  FACP            FUJ           PC      
  HPET            FUJ           PC      
  MCFG            FUJ           PC      
  SSDT            FUJ           PtidDevc
  ASF!            FUJ           PC      
  SSDT            FUJ           PtidDevc
  SSDT            FUJ           PtidDevc
  UEFI            FUJ           PC      
  UEFI            FUJ           PC      
  UEFI            FUJ           PC
(The "sppcomapi" files still seem to be tampered.)
My System SpecsSystem Spec
.

22 Oct 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - that seems to have fixed some of the problems, at least.

Now please run another SFC /SCANNOW and post the new CBS data - and with any luck it'll show that we only need to fix one or two files.
My System SpecsSystem Spec
22 Oct 2014   #15
jtalos

Windows 7 Ultimate x64
 
 

Actually, I haven't experienced the "Not genuine" popup right after rebooting... Let me keep using it for another day, and get back to you later; it might have sorted the problem...
Thank you!
My System SpecsSystem Spec
22 Oct 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It will come back, I promise you!

Please do the scans when you can, and then we can get the rest of the problems sorted.
My System SpecsSystem Spec
23 Oct 2014   #17
jtalos

Windows 7 Ultimate x64
 
 

Hi,

It indeed has... So I've done the sfc scan twice, then the SURT, then sfc again (sfc giving the "corrupted files couldn't be fixed" message all the time).

CBS attached.
Cheers,

Joe
My System SpecsSystem Spec
23 Oct 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC now has the following errors...
Code:
 Line 17321: 2014-10-23 08:35:55, Info                  CSI    00000357 [SR] Repairing 8 components
 Line 17322: 2014-10-23 08:35:55, Info                  CSI    00000358 [SR] Beginning Verify and Repair transaction
 Line 17323: 2014-10-23 08:35:55, Info                  CSI    00000359 [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17324: 2014-10-23 08:35:55, Info                  CSI    0000035a [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17325: 2014-10-23 08:35:55, Info                  CSI    0000035b [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17326: 2014-10-23 08:35:55, Info                  CSI    0000035c [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17327: 2014-10-23 08:35:55, Info                  CSI    0000035d [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17328: 2014-10-23 08:35:55, Info                  CSI    0000035e [SR] Cannot repair member file [l:26{13}]"systemcpl.dll" of Microsoft-Windows-systemcpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17329: 2014-10-23 08:35:55, Info                  CSI    0000035f [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17330: 2014-10-23 08:35:55, Info                  CSI    00000360 [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
I'll post a fix protocol for these errors later.
My System SpecsSystem Spec
23 Oct 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looking at the error type in more detail, it looks to me as if the files are present, but that the permissions on them have been badly altered.

Let's try and see what's happened...

Open an Elevated Command Prompt, and run the following commands...

DIR C:\Windows\System32\slmgr.vbs
ICACLS C:\Windows\System32\slmgr.vbs
ATTRIB C:\Windows\System32\slmgr.vbs


Post the results...


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
24 Oct 2014   #20
jtalos

Windows 7 Ultimate x64
 
 

Hi,

There you go:

Code:
C:\Windows\system32>DIR C:\Windows\System32\slmgr.vbs
 Volume in drive C has no label.
 Volume Serial Number is 6233-B53D

 Directory of C:\Windows\System32

06/10/2009  09:59 PM           113,629 slmgr.vbs
               1 File(s)        113,629 bytes
               0 Dir(s)  64,122,568,704 bytes free

C:\Windows\system32>ICACLS C:\Windows\System32\slmgr.vbs
C:\Windows\System32\slmgr.vbs NT AUTHORITY\SYSTEM:(N)
                              Everyone:(F)
                              NT SERVICE\TrustedInstaller:(F)
                              BUILTIN\Administrators:(RX)
                              BUILTIN\Users:(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ATTRIB C:\Windows\System32\slmgr.vbs
A            C:\Windows\System32\slmgr.vbs

C:\Windows\system32>
My System SpecsSystem Spec
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 0x8004FE22 (Win 7 activated, but still getting "non-genuine" popup)




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