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Windows 7: 0x8004FE22 (Win 7 activated, but still getting "non-genuine" popup)

09 Oct 2014   #1
jtalos

Windows 7 Ultimate x64
 
 
0x8004FE22 (Win 7 activated, but still getting "non-genuine" popup)

Hi,

Windows 7 Ultimate x64. It has been installed for a while, but I just recently (re)activated with a genuine key. I managed to make the "non-genuine" message (bottom right corner) go away, but still getting the "This computer is not running genuine Windows" popup dialog.

The output of MGADiag is below. Could you please help?


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CF66B-YBBPF-8HGJ8
Windows Product Key Hash: 8b3KXN3WYp8U8TBOYhESMKSoL7Y=
Windows Product ID: 00426-383-2990305-06527
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {C448DCA9-78F4-4E41-9C52-EBC1B33F0943}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16384], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C448DCA9-78F4-4E41-9C52-EBC1B33F0943}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8HGJ8</PKey><PID>00426-383-2990305-06527</PID><PIDType>5</PIDType><SID>S-1-5-21-2639045236-29053441-75679838</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>LIFEBOOK A531</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>1.24</Version><SMBIOSVersion major="2" minor="6"/><Date>20110927000000.000000+000</Date></BIOS><HWID>B1083307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: c619d61c-c2f2-40c3-ab3f-c5924314b0f3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00212-383-299030-00-1033-7601.0000-2772014
Installation ID: 014721111234195036068823229023783983005272048681734361
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8HGJ8
License Status: Initial grace period
Time remaining: 42180 minute(s) (29 day(s))
Remaining Windows rearm count: 1
Trusted time: 10/9/2014 10:21:11 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002800
Event Time Stamp: 10:9:2014 09:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GGk/wSxUpyEEoiW1N4ypkaAKGtszy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            FUJ           PC      
  FACP            FUJ           PC      
  HPET            FUJ           PC      
  MCFG            FUJ           PC      
  SSDT            FUJ           PtidDevc
  ASF!            FUJ           PC      
  SSDT            FUJ           PtidDevc
  SSDT            FUJ           PtidDevc
  UEFI            FUJ           PC      
  UEFI            FUJ           PC      
  UEFI            FUJ           PC



My System SpecsSystem Spec
.
09 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote:
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16384], Hr = 0x800b0100
Quote:
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
11 Oct 2014   #3
jtalos

Windows 7 Ultimate x64
 
 

Hi,

Thank you; I attached the CBS folder zipped.
I ran the "sfc /scannow" twice with the following result...

Code:
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
My System SpecsSystem Spec
.

11 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 


That file does at least contain the failure log for the latest attempt to install SP1 - but no SFC data.
Please post he current CBS.log

Sorry - wrong thread!
My System SpecsSystem Spec
11 Oct 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that!
Your CheckSUR log is clear - but SFC shows the following problems.
Code:
 Line 17395: 2014-10-11 17:05:29, Info                  CSI    000006b6 [SR] Repairing 8 components
 Line 17396: 2014-10-11 17:05:29, Info                  CSI    000006b7 [SR] Beginning Verify and Repair transaction
 Line 17397: 2014-10-11 17:05:29, Info                  CSI    000006b8 [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17398: 2014-10-11 17:05:29, Info                  CSI    000006b9 [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17399: 2014-10-11 17:05:29, Info                  CSI    000006ba [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17400: 2014-10-11 17:05:29, Info                  CSI    000006bb [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17401: 2014-10-11 17:05:29, Info                  CSI    000006bc [SR] Cannot repair member file [l:18{9}]"slmgr.vbs" of Microsoft-Windows-Security-SPP-Tools, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17402: 2014-10-11 17:05:29, Info                  CSI    000006bd [SR] Cannot repair member file [l:26{13}]"systemcpl.dll" of Microsoft-Windows-systemcpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17403: 2014-10-11 17:05:29, Info                  CSI    000006be [SR] Cannot repair member file [l:20{10}]"winver.exe" of Microsoft-Windows-winver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 17404: 2014-10-11 17:05:29, Info                  CSI    000006bf [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked

I'll post a fix protocol later.
My System SpecsSystem Spec
11 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - jtsaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\jtsaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\jtsaa
or
DIR E:\jtsaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\jtsaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
12 Oct 2014   #7
jtalos

Windows 7 Ultimate x64
 
 

Hi,

I get an "Access denied" when trying to copy on the very first file in the package... I tried to take ownership of everything (including the winsxs folder), but nothing seems to help...
My System SpecsSystem Spec
12 Oct 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That actually gives us some important information (I think).
I'll have to ponder on it, and come back to you tomorrow (too much EtOH under the belt at present )
Shout if you don't hear from me in 48 hours.
My System SpecsSystem Spec
15 Oct 2014   #9
jtalos

Windows 7 Ultimate x64
 
 

Hi Noel,

I'm wondering if you had a chance to deal with this yet? Thanks a lot!
Cheers,

Joe
My System SpecsSystem Spec
15 Oct 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Two possible causes - disk corruption, and Registry corruption.

Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Upload the CBS.log file (compressed, please!) to your reply
My System SpecsSystem Spec
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 0x8004FE22 (Win 7 activated, but still getting "non-genuine" popup)




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