0x80072ee2 for weeks on some PCs while others on same network are fine


  1. arbeleg
    Posts : 21
    Windows 7 Ultimate x64
       New #1

    0x80072ee2 for weeks on some PCs while others on same network are fine


    Hi,

    I am having problems with Windows Update on some, but not all, of
    the computers on my home network. All are running Windows 7
    (combination of Home Premium and Ultimate).

    Two of the PC's have not been able connect to Windows Update since the
    start of July. Both are connected to the network through Ethernet.

    The error code I am getting on both PCs is 0x80072EE2, which indicates
    ERROR_INTERNET_TIMEOUT. However, this has been persistent for weeks
    on these two PC's, but does not affect other PC's on the same network.

    e.g. I have another wired PC that is not experiencing
    problems. Two laptops that also run Windows 7 can connect
    wirelessly to Windows Update.

    I run a Linux PC as a firewall/NAT/Squid box with my home network
    behind it. Squid was enabled relatively recently, so I tried
    reverting to a no-Squid configuration (NAT/ufw only) which has been
    working correctly for years, but the problem on the 2 PCs persist.

    The two PC's with Windows Update problems happened to be in the same room
    on the same switch, so I initially suspected networking cable/router/switch
    issues. But moving one of the nonworking PC's to another room,
    using a different switch and cable, next to a PC that has working
    Windows Update. With the PC's side by side, one is able to connect
    to Windows Update, one is not. Which seems to me to rule out a
    general networking/routing issue.

    The two problem PCs do not otherwise have any apparent issues
    accessing the Internet or other networking issues. The only thing
    I can identify as a problem is Windows Update.

    I've spent many hours over the past few weeks researching the
    problem. I've attempted many different suggested fixes, which
    I will document at the end of this message, just so some of the more
    obvious fixes can be ruled out. None of them helped, so I'm focusing
    for now on what seems to be the most promising line of investigation.

    Checking WindowsUpdate.log, this section appears to be the likely
    cause:

    Code:
    2014-08-24	14:37:38:966	 996	134c	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
2014-08-24	14:37:38:966	 996	134c	PT	  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2014-08-24	14:38:39:204	 996	134c	Misc	WARNING: Send failed with hr = 80072ee2.
2014-08-24	14:38:39:204	 996	134c	Misc	WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-08-24	14:38:39:204	 996	134c	Misc	FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072ee2
2014-08-24	14:38:39:204	 996	134c	PT	  + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2014-08-24	14:38:39:204	 996	134c	PT	  + Caller provided credentials = No
2014-08-24	14:38:39:204	 996	134c	PT	  + Impersonate flags = 0
2014-08-24	14:38:39:204	 996	134c	PT	  + Possible authorization schemes used = 
2014-08-24	14:38:39:204	 996	134c	PT	WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2014-08-24	14:38:39:205	 996	134c	PT	WARNING: PTError: 0x80072ee2
2014-08-24	14:38:39:205	 996	134c	PT	WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2
2014-08-24	14:38:39:205	 996	134c	PT	WARNING: Sync of Updates: 0x80072ee2
2014-08-24	14:38:39:205	 996	134c	PT	WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
2014-08-24	14:38:39:205	 996	134c	Agent	  * WARNING: Failed to synchronize, error = 0x80072EE2
2014-08-24	14:38:39:207	 996	134c	Agent	  * WARNING: Exit code = 0x80072EE2
2014-08-24	14:38:39:207	 996	134c	Agent	*********
2014-08-24	14:38:39:207	 996	134c	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2014-08-24	14:38:39:207	 996	134c	Agent	*************
2014-08-24	14:38:39:207	 996	134c	Agent	WARNING: WU client failed Searching for update with error 0x80072ee2
2014-08-24	14:38:39:210	 996	408	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {1282B4F3-48DA-4F80-B217-0F6E7611B09C}]
2014-08-24	14:38:39:210	 996	408	AU	  # WARNING: Search callback failed, result = 0x80072EE2
2014-08-24	14:38:39:210	 996	408	AU	  # WARNING: Failed to find updates with error code 80072EE2
2014-08-24	14:38:39:210	 996	408	AU	#########
2014-08-24	14:38:39:210	 996	408	AU	##  END  ##  AU: Search for updates [CallId = {1282B4F3-48DA-4F80-B217-0F6E7611B09C}]
2014-08-24	14:38:39:210	 996	408	AU	#############
2014-08-24	14:38:39:210	 996	408	AU	Successfully wrote event for AU health state:0
2014-08-24	14:38:39:210	 996	408	AU	AU setting next detection timeout to 2014-08-24 23:38:39
2014-08-24	14:38:39:210	 996	408	AU	Setting AU scheduled install time to 2014-08-25 07:00:00
2014-08-24	14:38:39:211	 996	408	AU	Successfully wrote event for AU health state:0
2014-08-24	14:38:39:211	 996	408	AU	Successfully wrote event for AU health state:0
2014-08-24	14:38:39:217	 996	134c	Report	CWERReporter finishing event handling. (00000000)
2014-08-24	14:38:44:208	 996	134c	Report	REPORT EVENT: {29A28E0F-B90A-442D-9CF0-20CBDF216FF5}	2014-08-24 14:38:39:207-0400	1	148	101	{00000000-0000-0000-0000-000000000000}	0	80072ee2	AutomaticUpdates	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80072ee2.
2014-08-24	14:38:44:225	 996	134c	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-08-24	14:38:44:225	 996	134c	Report	WER Report sent: 7.6.7600.320 0x80072ee2 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2014-08-24	14:38:44:226	 996	134c	Report	CWERReporter finishing event handling. (00000000)
    If I use IE to browse to the URL that seems to be the problem
    https://fe2.update.microsoft.com/v6/...ce/client.asmx, I
    get the same "This is a Windows Communication Foundation service.
    Metadata publishing for this service is currently disabled" on both
    a problem PC and a working PC. The URL is reachable from both.

    Both working and non-working systems report the same IP address for
    fe2.update.microsoft.com using nslookup.

    For contrast this is the comparable section from WindowsUpdate.log on a
    working system:

    Code:
    2014-08-24	14:06:24:352	1052	201c	PT	+++++++++++  PT: Synchronizing extended update info  +++++++++++
2014-08-24	14:06:24:352	1052	201c	PT	  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2014-08-24	14:06:25:396	1052	201c	DtaStor	WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2014/08/13887029_4797fb8897eb0099eae09cb2ba5ef0127290e643.cab for file R5f7iJfrAJnq4Jyyul7wEnKQ5kM= when file has not been previously added to the datastore
2014-08-24	14:06:25:396	1052	201c	DtaStor	WARNING: Attempted to add URL http://download.windowsupdate.com/c/msdownload/update/others/2014/08/13890318_55829d032a513e38df44514e08e8a37457e0e49b.cab for file VYKdAypRPjjfRFFOCOijdFfg5Js= when file has not been previously added to the datastore
2014-08-24	14:06:26:777	1052	201c	Agent	  * Added update {4F9AF231-5723-4A52-9293-015D4E5D4CDF}.103 to search result
2014-08-24	14:06:26:777	1052	201c	Agent	  * Added update {7363544A-FCB9-45C7-8BE3-0CC41D915671}.103 to search result
2014-08-24	14:06:26:777	1052	201c	Agent	  * Added update {A8F9826C-D3FB-479B-BC98-2019C447FB2A}.103 to search result
2014-08-24	14:06:26:777	1052	201c	Agent	  * Added update {40281AED-F5E1-4CF2-B933-247A7B569465}.103 to search result
2014-08-24	14:06:26:777	1052	201c	Agent	  * Added update {0A573204-A128-4B59-A9D7-2C94347B6D65}.103 to search result
2014-08-24	14:06:26:777	1052	201c	Agent	  * Added update {9E928520-32A2-45CB-8BE1-30524F9DCA22}.103 to search result
2014-08-24	14:06:26:777	1052	201c	Agent	  * Added update {85A1454B-5B3C-4419-8BE4-36D2E1A5EFEA}.103 to search result
2014-08-24	14:06:26:777	1052	201c	Agent	  * Added update {E51EEE53-3F0E-4036-9E9C-379EE8D5D2AE}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {80AEF0A5-249C-45A5-8DF1-3B8F6FE7098F}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {CDAA29E4-7DD7-49E5-8D96-50B907F1D999}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {0CA1E71F-4CDA-4F63-8775-5720A2185895}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {87D29669-5FE2-49D9-BDB7-5B36168988AD}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {B8581264-5B75-4DDD-964E-6B46D2847E10}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {B57B109C-58C6-410A-87AB-6EF7422826ED}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {951000A7-8631-414C-9FBD-70B1B30C2E6F}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {0CA5D635-1450-4BF9-98AD-88673C9CC19D}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {0338B2CB-EE95-4E8E-BB9C-9019B1AC3D5E}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {3990251B-0690-4BBC-B59F-904D0A912B36}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {98EC768A-B7B8-4DD8-92E1-98421C0D3552}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {5FC10007-56AC-4BB1-B7C3-9FA41B339359}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {E7F842D9-D61B-426E-9C39-A50AB9BAF4A0}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {F57D17F2-7D2C-446C-A4F2-AA3171B75B21}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {9696823F-09D7-4A41-B337-AC36DAF2CEF8}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {C4BEB100-1D6E-4EF6-A67B-BC0A051C1BE5}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {26D10780-DCCD-4833-8E9D-C12A6C3B0647}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {0B6F6573-1C43-4AC8-B1BC-C3A92B57814F}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {FEB4BA02-6F01-4954-AC77-CA4B5AB00AAE}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {F88DF62E-49EF-4120-80D3-CD6A4DCB3EE4}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {C937AD03-B5F3-45A8-ABD0-CDCFACAC59D3}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {D234890A-D622-4724-AF11-E97D130814B5}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {1C6A3D87-0EFD-45F4-AB18-ECD902AC6C00}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {BD1897E6-C7AE-4912-8C4A-F6986AC96597}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {975B083A-2469-4B09-89EB-F756DA9654BC}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {258B6CA1-A8EC-4DFA-B619-FB8CECAC6E2E}.103 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	Update {EB932D2D-BE41-47F3-8393-ACBE75487516}.201 is pruned out due to potential supersedence
2014-08-24	14:06:26:778	1052	201c	Agent	  * Added update {A62D732A-1CA8-4CCC-91F6-FFF1E4FD1301}.201 to search result
2014-08-24	14:06:26:778	1052	201c	Agent	  * Found 35 updates and 79 categories in search; evaluated appl. rules of 2903 out of 4347 deployed entities
2014-08-24	14:06:26:797	1052	201c	Agent	*********
2014-08-24	14:06:26:797	1052	201c	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2014-08-24	14:06:26:797	1052	201c	Agent	*************

    Other things I have tried:

    * All PC's use DHCP clients to assign IP addresess and DNS servers. I
    also tried using a static IP address and manually assiging DNS servers. I
    tried both my ISP-specific DNS and Google's 8.8.8.8 & 8.8.4.4
    without any change in behavior.

    * The C:\Windows\system32\drivers\etc\HOSTS file on the problem PC
    contains no uncommented entries.

    * I validated my Win 7 license using the Microsoft online tool.

    * I tried resetting Winsock with "netsh winsock reset" in an elevated
    command prompt followed by a reboot.

    * No proxy is configured. "netsh winhttp show proxy" returns "Direct
    access <no proxy server>"

    * I have run the Win7 System Readiness Tool, and the Fixit for Windows
    Update (which found no problems)

    * sfc/scannow found no problems

    * I have uninstalled Avast antivirus, Microsoft Security Essentials,
    and (on one PC) NetNanny, but that did not resolve the problem.

    * I have run scans with SUPERantispyware and Malwarebytes, neither of
    which found anything wrong.

    * I ran the Windows Defender Offline tool from bootable media, which
    found no problems.

    * I searched for rootkits using Sophos Virus Removal Tool.

    * I synced the system time with the Internet time server time.windows.com.

    * Although I do not believe Norton has ever been installed on either
    PC, I ran Norton Removal Tool just to cover that base.

    * I reinstalled Windows 7 on top of one of the PC's (so that existing
    docs/programs would remain), but that did not help.

    * Versions of %WINDIR%\system32\wuapp.exe are identical (7.6.7600.320)
    on both working and non-working PCs.

    * As an alternative to Windows Update, I ran Autopatcher
    (Autopatcher.net ? Index page), which downloads fixes from Microsoft, and
    that is able to download and install patches.

    * I have deleted/renamed %WINDIR% SoftwareDistribution and catroot2
    folders (stopping and restarting wuauserv cryptsvc and bits services
    before/after) as per How do I reset Windows Update components?

    * I have run regsvr32 on a bunch of DLL and OCX files suggested in
    different threads. Including running the ie8.rereg.zip command file
    found at http://iefaq.info/attachments/133/ie8-rereg.zip
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Strangest of all is that this appears to have persisted through a repair install.
    The version number for wuapp.exe is one that was only released at the beginning of the month - so should have been reverted during the repair - although I suppose it's possible that the system did manage to update it afterwards.

    Please open an Elevated Command Prompt, and run the following commands

    Code:
     
REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUStatusServer
REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer
REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /S
 
.
    post the results
    Last edited by NoelDP; 24 Aug 2014 at 15:13. Reason: forgot to ask for the results!
      My Computer
    Quote Quote

  4. arbeleg
    Posts : 21
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Thanks for the quick response. I ran Autopatcher at some point after the repair install, which probably updated the Windows Update client. Weirdly, Autopatcher doesn't seem to have any problems downloading the Microsoft patches, even though WU itself does.

    Two of the registry commands returned no data. The third one did. Results below:


    Code:
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUStatusServer
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
    LastRestorePointSetTime    REG_SZ    2014-08-23 20:01:48
    SusClientId    REG_SZ    8c2b6f1f-b806-41d9-a722-79b7e8f3915d
    SusClientIdValidation    REG_BINARY    060228011E2A3700440034003900320030003000300034003100330030002000200020002000200020002000200006AC220B8BA462310033003
03700340043006800610073007300690073002000530065007200690061006C0020004E0075006D00620065007200

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
    ActionCenterLastPossibleRestartNotification    REG_SZ    2014-01-19 08:00:00
    AUOptions    REG_DWORD    0x4
    ElevateNonAdmins    REG_DWORD    0x1
    EnableFeaturedSoftware    REG_DWORD    0x0
    FeaturedUpdatesNotificationSeqNum    REG_DWORD    0x15a1
    FeaturedUpdatesNotificationSeqNumGenTime    REG_SZ    2014-08-09 17:46:26
    IncludeRecommendedUpdates    REG_DWORD    0x1
    LastRestoreId    REG_SZ    {4FBFF517-497B-4DF7-B9E3-AA18B2EB2273}
    NextSqmReportTime    REG_SZ    2014-08-25 15:13:23
    ScheduledInstallDay    REG_DWORD    0x0
    ScheduledInstallTime    REG_DWORD    0x3
    NextDetectionTime    REG_SZ    2014-08-24 23:38:39
    NextFeaturedUpdatesNotificationTime    REG_SZ    2014-08-23 21:22:27
    FirstDetectionFailureTime    REG_SZ    2014-08-23 21:22:27
    UnableToDetectTime    REG_SZ    2014-08-23 21:22:27
    ScheduledInstallDate    REG_SZ    2014-08-25 07:00:00

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
    LastError    REG_DWORD    0x80072ee2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
    UpdateCount    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
    BatchFlushAge    REG_DWORD    0x2ce5
    SamplingValue2    REG_DWORD    0x3a1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
    DefaultService    REG_SZ    7971f918-a847-4430-9279-4a52d1efe18d

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
    AuthorizationCab    REG_SZ    authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
    ValidatedPreWsus3RegistrationRequests    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
    SelfUpdateStatus    REG_DWORD    0x0
    SelfupdateUnmanaged    REG_DWORD    0x1
    ServerId    REG_SZ    9482f4b4-e343-43b6-b170-9a65bc822c77
    SetupHandlerUpdateId    REG_SZ    61ca813a-7585-442e-a66b-b0d15ce6bdc0
    UpdateSessionId    REG_DWORD    0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
    LastError    REG_DWORD    0x0
    LastSuccessTime    REG_SZ    2014-08-23 17:05:48
    RebootFailCount    REG_DWORD    0x0
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    That all looks normal - as far as I can see (which isn't very far!)

    I have no idea whether this will work, but it has to be worth trying...
    Download and run this tool - Repair Windows Updates
      My Computer
    Quote Quote

  7. arbeleg
    Posts : 21
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    I've run the Repair Windows Update tool you linked to, and rebooted. No change, still unable to get Windows Updates with the same error code 80072ee2. The WindowsUpdate.log file still shows the problem occurring in the same spot. I've attached WindowsUpdate.log for the attempts following the reboot.
      My Computer
    Quote Quote

  8. arbeleg
    Posts : 21
    Windows 7 Ultimate x64
    Thread Starter
       New #6

    As a followup, it's been over a month without a recurrence of the problem. I still don't know what changed to make the system stable, but since it's not happening anymore, I'm going to mark this one solved. Thanks to NoelDP for the help.
      My Computer
    Quote Quote

  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Very odd! - Sorry about not getting back to you.
    Glad it appears to be fixed now (just wish I knew if I had anything to do with it )

    Good luck!
      My Computer
    Quote Quote

 

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