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Windows 7: Windows 7 Home Premium 64bit update error 80073712

09 Oct 2014   #1
CA0001

Windows 7 Home Edition 64bit
 
 
Windows 7 Home Premium 64bit update error 80073712

Hi, I have encountered an update error while updating my new pc and I would like to have a solution.

I downloaded the SURT and installed the hotfix, did the SFC scan as an administrator, tried to do a repair install and failed. The repair install itself cannot be accomplished.

Before I tried updating, I've installed Steam and Origin along with several games through them. I then installed Audacity sound editor and Nexus Mod Manager, a trusted program for modding games like Skyrim.

I've also installed Firefox, which froze my computer twice, leading to forced shut downs by power button which probably is the source of some levels of corruption.

I have attached the MGADIAG report, CBS folder and relevant images to this post.

MGADIAG report:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-R4FJQ-G648D-QY4WM
Windows Product Key Hash: EjrbHEoRTBuVdyc6gtrx+TwwfvY=
Windows Product ID: 00359-OEM-8704556-55797
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2C5676DF-5C37-45A5-819B-6E00232DD07D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\user\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details:  <GenuineResults><MachineData><UGUID>{2C5676DF-5C37-45A5-819B-6E00232DD07D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QY4WM</PKey><PID>00359-OEM-8704556-55797</PID><PIDType>3</PIDType><SID>S-1-5-21-3335225726-2924918925-3440664623</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All   Series</Model></SYSTEM><BIOS><Manufacturer>American  Megatrends  Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion  major="2"  minor="8"/><Date>20140429000000.000000+000</Date></BIOS><HWID>D3A63707018400F4</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay  Peninsula Standard  Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-045-555797-02-18441-7601.0000-2812014
Installation ID: 016953421024527600690266708071291770221664099940774752
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QY4WM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/10/2014 9:39:20 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAHKLqmdQwrA4iGYC0DCzWLhyPyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp



Thank you, I look forward to a reply.


My System SpecsSystem Spec
.
10 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CBS.zip file you uploaded appears to be corrupt - please re-create a new version and upload that.
My System SpecsSystem Spec
Reply

 Windows 7 Home Premium 64bit update error 80073712




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