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Windows 7: New Hard drive - error code 0xC004E003 Windows 7 Pro 64 bit

10 Oct 2014   #1
Patchett

Windows 7 Professional x64
 
 
New Hard drive - error code 0xC004E003 Windows 7 Pro 64 bit

My hard drive failed a couple of weeks ago on my dell precision, I ordered a new Silicon Power SSD and installed it but when trying to activate windows using my product key got some error (different from this one) but after trying slui 4 and slmgr /rearm and trying to enter the key again i just get this one. The installation on my HDD before it died was definitely genuine (but i think OEM key?). The only answers i can find to solve this is to contact Microsoft activation phone number but i don't get that option when it asks me, and i cannot find the number online.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-733WD
Windows Product Key Hash: J8bZA6mhcZqo/1ndlXzMli4JtGo=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6C0246C6-384F-4A66-B1EF-1FA2E79F29D4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6C0246C6-384F-4A66-B1EF-1FA2E79F29D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1157954314-3483959027-3032749152</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4400                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A29</Version><SMBIOSVersion major="2" minor="4"/><Date>20130604000000.000000+000</Date></BIOS><HWID>F2983507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-2832014
Installation ID: 003302505496762194574130183156015310726601020096064002
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Initial grace period
Time remaining: 43200 minute(s) (30 day(s))
Remaining Windows rearm count: 0
Trusted time: 10/11/2014 12:00:03 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:10:2014 23:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABQABAAEAAAABAAAAAgABAAEAeqgqqtXdTpLQKuCG2KtQ8SKnLkn0fuYlkFNGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          M09    
  FACP            DELL          M09    
  HPET            DELL          M09    
  MCFG            DELL          M09    
  DMAR            DELL          M09    
  ASF!            DELL          M09    
  TCPA                    
  SLIC            DELL          M09    
  SSDT            PmRef        CpuPm
I would be extremely grateful if someone could help me figure this out, about to start smashing things from frustration......


My System SpecsSystem Spec
.
10 Oct 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There is something odd going on here:

Code:
Windows Product Key: *****-*****-*****-*****-733WD
<PKey>*****-*****-*****-*****-BBBBB</PKey>
How was the original Windows 7 installed on the system?
My System SpecsSystem Spec
10 Oct 2014   #3
Patchett

Windows 7 Professional x64
 
 

Honestly i have no clue, i bought the laptop off ebay about a year ago and it came preinstalled (Seemed kind of sketchy to me when i got it with no disks or anything, but like i said it has the genuine thing in the control panel). I got the key using belarc i think and had it on a USB drive when my HDD died (Got paranoid when it started making clicking noises). The OEM on the laptop says it was originally vista but i really hope the windows 7 license will work, i just cannot use vista after windows 7. Anyway thanks for the quick response! oh and what do you mean by something is wrong ?
My System SpecsSystem Spec
.

11 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Is there a COA sticker on the case for Windows 8 Pro?
This looks to me as if the machine originally shipped with Win8 installed, and was downgraded to Windows 7 Pro.
If that's the case, then the only option for reinstall is to use the manufacturer's Recovery media for the purpose, as no Product Key is ever issued for the downgraded system, and it relies solely on the SLIC table and associated licenses in the media.
My System SpecsSystem Spec
11 Oct 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...hmmm - you say there's a Vista COA sticker on the machine's case? Is there also a date of manufacture anywhere? is the Dell Servicetag number still readable (if so, what is it?)

The BIOS is dated June 2013 - which is what made me think this was probably a Win 8 machine.
Dell's specs currently show this as having probably shipped with Win 7 Pro - but the Servicetag will allow us to find out for sure.

The BIOS SLIC table is definitely Win7-compatible - but Dell mistakenly posted some BIOS updates that also updated the BIOS SLIC table and resulted in effectively giving the users free upgrades so long as they used the Recovery media from Dell.
My System SpecsSystem Spec
11 Oct 2014   #6
Patchett

Windows 7 Professional x64
 
 

I can't seem to find the dell servicetag number anywhere on the laptop itself (even under battery) but it's displayed in the BIOS (Which is the latest A29): DVDVPH1
The laptop was built from 2008-2009 and has no windows 8 COA, but the vista COA says vista business OEM. Unfortunately all i got from the seller was the laptop and original box it came in, the description just said a clean install of windows 7 pro x64. No recovery disks or partitions or COA. Unfortunately i put my trust into Belarc to get me the activation key if anything went wrong. So am i out of luck with the windows 7 key? This is starting to turn rather depressing.
My System SpecsSystem Spec
11 Oct 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This was shipped 11/17/2008 - with Vista Business installed.
Quote:
Label, Certificate of Authenticity, Operating System VB32/64, V#2007
...and an XPSP3 disk
Quote:
Kit, Software, Overpack, WXPPSP3 Compact Diskette W/documentation, English
There's no way it qualified for the freebie upgrade to Windows 7.

What to do now?

In theory, your only legal option is to reformat and reinstall using Vista Business from Dell.

However - Dell install disks for Windows 7 Pro are available for sale in many places.

Your decision.
My System SpecsSystem Spec
11 Oct 2014   #8
Patchett

Windows 7 Professional x64
 
 

Ah, so no possible way microsoft would give me a new key for 7/8 even though i had a legit windows 7 install? Anyway thanks for you help even if it wasn't what i wanted to hear.
My System SpecsSystem Spec
11 Oct 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You never had a legit Windows 7 install - it merely looked like it.
My System SpecsSystem Spec
Reply

 New Hard drive - error code 0xC004E003 Windows 7 Pro 64 bit




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