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Windows 7: failed new Windows Update installer code 800F081F after code 80072EE2

12 Oct 2014   #11
Win7UserUKB

Windows 7 Professional 64bit SP1
 
 

here you go

by the way, the time set by me for the automatic download and install of updates came and went without anything happening ...


My System SpecsSystem Spec
.
12 Oct 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the windowsupdate.log error...
Code:
2014-10-12 17:20:11:362 1080 1244 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320" is applicable but is already staged; it will not be downloaded.
2014-10-12 17:20:11:362 1080 1244 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320"
2014-10-12 17:20:11:674 1080 1244 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320" is applicable but is already staged; it will not be downloaded.
2014-10-12 17:20:11:674 1080 1244 Setup SelfUpdate check completed.  SelfUpdate is required.
2014-10-12 17:20:11:674 1080 1244 Agent   * WARNING: Skipping scan, self-update check returned 0x8024D011
... and here's the equivalent one from the CBS.log
Code:
2014-10-12 17:12:35, Info                  CBS    Exec: Staging Package: WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~nl-NL~7.6.7600.256, Update: UI, PinDeployment: amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_nl-nl_2d48d365f8a6cbef
2014-10-12 17:12:35, Info                  CBS    Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: \\?\C:\windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_de-de_8278ab80974c9678\wuaueng.dll.mui
2014-10-12 17:12:35, Error                 CBS    Exec: Failed to pre-stage package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~nl-NL~7.6.7600.320, file: wuaueng.dll.mui, source: \\?\C:\windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_de-de_8278ab80974c9678\wuaueng.dll.mui, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-10-12 17:12:35, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-10-12 17:12:35, Info                  CBS    Failed to gather all missing files for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-10-12 17:12:35, Info                  CSI    00000014@2014/10/12:16:12:35.333 CSI Transaction @0x25b070 destroyed
2014-10-12 17:12:35, Error                 CBS    Failed to pre- stage package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-10-12 17:12:35, Info                  CBS    Perf: Stage chain complete.
2014-10-12 17:12:35, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-10-12 17:12:35, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-10-12 17:12:35, Info                  CBS    WER: Generating failure report for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320, status: 0x800f081f, failure source: Stage, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
I'll post what I hope will be a fix when I can - shout if you haven't heard in 48 hours.
My System SpecsSystem Spec
13 Oct 2014   #13
Win7UserUKB

Windows 7 Professional 64bit SP1
 
 

Many thanks in advance, Noel!
Gert
My System SpecsSystem Spec
.

15 Oct 2014   #14
Win7UserUKB

Windows 7 Professional 64bit SP1
 
 

hello Noel,

Now that Windows Update is set to install automatically, one update appears to have managed to have got itself downloaded--apart from the updates to Forefront Endpoint, which have always continued to run without a hitch--Microsoft Silverlight. But there is still the same unsuccessful attempt to install the WU Agent 7.6.7600.320.

I attach the latest logs.

Best,

Gert
My System SpecsSystem Spec
15 Oct 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error reported for the WU update...
Code:
 Line 14858: 2014-10-12 14:42:42:375 1096 11e0 Agent   * WARNING: Skipping scan, self-update check returned 0x8024001B
 Line 14859: 2014-10-12 14:42:42:375 1096 11e0 Agent   * WARNING: Exit code = 0x8024001B
Try the Fixit - http://download.microsoft.com/downlo...nostic.diagcab
download and run it and see what it can do for you.
My System SpecsSystem Spec
15 Oct 2014   #16
Win7UserUKB

Windows 7 Professional 64bit SP1
 
 

Hi Noel,

I'm afraid I already had a shortcut to this diagnostic tool on my desktop, having run it so often. Have now done so again. It always finds the problem, but it cannot resolve it. Have run WU again after their attempt, and exactly the same result: I need to install the new WU installer, but I cannot do so.

Sigh.

Gert
My System SpecsSystem Spec
15 Oct 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - we may have to try and uninstall what's already been installed, and work from that.

First, though try running the offline installer...
http://download.windowsupdate.com/wi...nt-7.6-x64.exe download and save it, then run it.
post any error messages, and the new windowsupdate and CBS.logs after then attempt.
My System SpecsSystem Spec
15 Oct 2014   #18
Win7UserUKB

Windows 7 Professional 64bit SP1
 
 

Thanks for your continued efforts--I had not myself been able to located that offline installer. Alas, I did get the feared Install failed message, with error # 0x80070002
New logs attached.
My System SpecsSystem Spec
15 Oct 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error from the windowsupdate.log
Code:
2014-10-15 13:48:25:889 1352 778 Setup Installing CBS package "c:\e3e9aa7813c7aca74ffc6275\WUClient-SelfUpdate-Core-TopLevel.cab"
2014-10-15 13:48:39:165 1352 778 Setup WARNING: CBS operation failed, error = 0x80070002
2014-10-15 13:48:39:165 1352 778 Setup WARNING: Install of setup package "c:\e3e9aa7813c7aca74ffc6275\WUClient-SelfUpdate-Core-TopLevel.cab" failed, error = 0x80070002
2014-10-15 13:48:39:165 1104 19b8 Misc ===========  Logging initialized (build: 7.6.7600.256, tz: +0100)  ===========
Looking at that point in the CBS log, there are a lot of confusing errors, involving multiple language variants.

I have seen similar before - and the only solution in the end was to do a repair install.

I think that this is probably also your best option - Repair Install
My System SpecsSystem Spec
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 failed new Windows Update installer code 800F081F after code 80072EE2




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