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Windows 7: Cloned laptop drive to larger one and now Windows7 is 'not genuine'?

11 Oct 2014   #1
RobSG

W7 Pro 32bit
 
 
Cloned laptop drive to larger one and now Windows7 is 'not genuine'?

Hello,

Despite many efforts by me to correct this following different instructions with varying degrees of success, I still have this issue. I have an HP/Compaq 6730s laptop and have changed the hard drive a couple of times now without issue. The most recent was from a 240gig SSD to a new 480gig SSD. I used Acronis TI 2014, the 'paid' version, and I am running the factory version of W7 so I know it's 'genuine' yet I keep getting the message and services like Windows Update are not working and it's becoming a real problem. I have gone through the 'activation' process again, successfully, and even the diag shows I'm 'Licenced' and 'activated' so I'm really at a loss as to why I keep getting the 'not genuine' message and the only solution offered by MS is to buy a new license for $200 (I'm in Canada so get hosed even more, of course).

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4QMYM-MKYR7-FFWXD
Windows Product Key Hash: NKIHDKUYN5QMHWgacegDEv5uXzI=
Windows Product ID: 00371-OEM-9072901-67173
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B400E780-69D9-4EC3-AB29-E1A8204F3468}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B400E780-69D9-4EC3-AB29-E1A8204F3468}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FFWXD</PKey><PID>00371-OEM-9072901-67173</PID><PIDType>3</PIDType><SID>S-1-5-21-2077780011-1763333563-1623348819</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6730s (AQ033US#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PZD Ver. F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20111209000000.000000+000</Date></BIOS><HWID>A94A3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-729-067173-02-1033-7601.0000-2692014
Installation ID: 002265803934659245723551427825171495280785921022308085
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FFWXD
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 10/11/2014 1:32:57 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:11:2014 10:40
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAeqjgKzboTApA1OLWuL+AuWYWmBlGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        30E9    
  FACP            HPQOEM        30E9    
  HPET            HPQOEM        30E9    
  MCFG            HPQOEM        30E9    
  ASF!            HPQOEM        30E9    
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  DMAR                          
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
I noticed there isn't much info about my other MS applications either and they are definitely legit as they were purchased from MS through an employee home purchase program that is still valid.

Any help would be greatly appreciated. I looked through some other posts here but didn't find anything particularly helpful to my case but I am known for being 'search challenged' and often have difficulty finding what I am looking for. I used to build my own PCs but now that I'm into laptops, there isn't much beyond RAM and HDDs that I can change.

Hoping someone can find a solution for me that might also help others.
TIA.


My System SpecsSystem Spec
.
11 Oct 2014   #2
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Noel is good at this kind of thing. Maybe he will appear at some stage.
My System SpecsSystem Spec
11 Oct 2014   #3
RobSG

W7 Pro 32bit
 
 

That's encouraging, thanks. I always wonder if it's something obvious I'm missing.
My System SpecsSystem Spec
.

11 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
My System SpecsSystem Spec
11 Oct 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Noel is good at this kind of thing. Maybe he will appear at some stage.
Never been away - simply busy with some other rather complex threads.
When I saw the title of this thread I already had my response prepared before even opening it to check it was right
My System SpecsSystem Spec
11 Oct 2014   #6
RobSG

W7 Pro 32bit
 
 

Wow, now that's what I love about a well run forum; people who know their stuff and are willing to help/share.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4QMYM-MKYR7-FFWXD
Windows Product Key Hash: NKIHDKUYN5QMHWgacegDEv5uXzI=
Windows Product ID: 00371-OEM-9072901-67173
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B400E780-69D9-4EC3-AB29-E1A8204F3468}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B400E780-69D9-4EC3-AB29-E1A8204F3468}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FFWXD</PKey><PID>00371-OEM-9072901-67173</PID><PIDType>3</PIDType><SID>S-1-5-21-2077780011-1763333563-1623348819</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6730s (AQ033US#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PZD Ver. F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20111209000000.000000+000</Date></BIOS><HWID>A94A3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-729-067173-02-1033-7601.0000-2692014
Installation ID: 001461657334638145235273645870749510359530735613504276
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FFWXD
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 10/11/2014 6:55:20 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:11:2014 10:40
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAeqjgK2h1TAoAROLWuL+AuWYWmBlGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        30E9    
  FACP            HPQOEM        30E9    
  HPET            HPQOEM        30E9    
  MCFG            HPQOEM        30E9    
  ASF!            HPQOEM        30E9    
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  DMAR                          
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
I had initially loaded those drivers from that exact location but I never even imagined they might need to be reloaded. Now I just need to wait a while to see if the message no longer pops up. I will try a Windows Update to see if that works and then move on to the other things that had also stopped working.

I will definitely post again with the outcome. Thank you so much for providing exactly what I needed; fingers crossed!
My System SpecsSystem Spec
11 Oct 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The MGADIAG report indicates the issue is solved....are you able to update now?
My System SpecsSystem Spec
11 Oct 2014   #8
RobSG

W7 Pro 32bit
 
 

Before I could even open Update, it popped up looking to do 28 updates. I went to another program that wouldn't update and that is working as it should now too. I am in your debt, NoelDP. If you are ever in my part of the world, look me up. I'd love to return the favour somehow. Thanks too to the others who chimed in. I'm too old to learn how to read the details in the diag so I really appreciate those who can.
My System SpecsSystem Spec
11 Oct 2014   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
12 Oct 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I forget how many hundred times I must have posted that fix - it's almost always required after cloning the drive.
Glad it worked for you, too.

Good luck!
My System SpecsSystem Spec
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 Cloned laptop drive to larger one and now Windows7 is 'not genuine'?




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