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Windows 7: Custom APU build, but has several windows update errors after instal

11 Oct 2014   #1
OOster

Windows 7 Pro x64
 
 
Custom APU build, but has several windows update errors after instal

Hello, I just built a low cost PC for my parents, but I'm having trouble with several updates after I installed windows 7 Pro x64.

I've tried going through the "get help with this error" link, but with no luck/confusing instructions.

Code 800B0100

Code 800F0902

Code 9C57

"Windows can't update important files and services while the system is using them. Save any open files, and then restart the computer."

I've tried restarting, but none of the updates go through.

There's an image of the specs, and the error codes in the attachments.


My System SpecsSystem Spec
.
12 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I don't see any files?
My System SpecsSystem Spec
12 Oct 2014   #3
OOster

Windows 7 Pro x64
 
 

I'm confused by what you mean by you don't see any files...

I attached a photo under the last sentence, if you didn't see that.

I was also quoting what windows update was telling me. which I got 3 error codes posted above and that line under the codes.
My System SpecsSystem Spec
.

12 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I need the files generated by CheckSUR/SURT and the SFC...

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
12 Oct 2014   #5
OOster

Windows 7 Pro x64
 
 

Ok so I followed given instructions in the link you gave me

Posting issues in order along with photos

First I reattempted the update, this time getting 2 Error Codes. All important and optional updates failed.



Error codes

Code 800B0100

Code 9C57



Important files

Internet Explorer 11 for Windows 7 for x64-based Systems
Security Update for Windows 7 for x64-based Systems (KB2676562)
Security Update for Windows 7 for x64-based Systems (KB2973201)
Security Update for Windows 7 for x64-based Systems (KB2993651)
Update for Windows 7 for x64-based Systems (KB2545698)
Update for Windows 7 for x64-based Systems (KB2726535)
Update for Windows 7 for x64-based Systems (KB2729094)
Update for Windows 7 for x64-based Systems (KB2761217)
Update for Windows 7 for x64-based Systems (KB2918077)
Update for Windows 7 for x64-based Systems (KB2919469)



Optional files

Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.185.2961.0)
Microsoft Silverlight (KB2977218)
Razer Inc - Other hardware - Razer Naga
Update for Windows 7 for x64-based Systems (KB2574819)
Update for Windows 7 for x64-based Systems (KB2592687)
Update for Windows 7 for x64-based Systems (KB2830477)



SFC was a go



SURT

Ran SUR. Installed correctly, check file is attached.
My System SpecsSystem Spec
12 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problems...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-f..-microsoftsansserif_31bf3856ad364e35_6.1.7601.22739_none_87b8f3c777d39e77.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00000419_31bf3856ad364e35_6.1.7601.22739_none_496d35e591b8eecb.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00000419_31bf3856ad364e35_6.1.7601.22739_none_53c1e037c619b0c6.manifest
 winsxs\manifests\amd64_microsoft-windows-f..etype-timesnewroman_31bf3856ad364e35_6.1.7601.22739_none_3c0e75e9c9203ade.manifest
 winsxs\manifests\amd64_microsoft-windows-g..decacheclean-canada_31bf3856ad364e35_6.1.7601.22739_none_a7659b80519ae40e.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7601.22739_none_49451c3f1f8d83e3.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00000444_31bf3856ad364e35_6.1.7601.18528_none_46b57e987a0152d2.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00000444_31bf3856ad364e35_6.1.7601.18528_none_510a28eaae6214cd.manifest
 winsxs\manifests\amd64_microsoft-windows-g..decacheclean-canada_31bf3856ad364e35_6.1.7601.18528_none_a6e5cc71387611d5.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00010419_31bf3856ad364e35_6.1.7601.22739_none_ec8b79ee844a0c04.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00010419_31bf3856ad364e35_6.1.7601.22739_none_f6e02440b8aacdff.manifest
 winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22739_none_21e712fefeb08323.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-0000046d_31bf3856ad364e35_6.1.7601.22739_none_5c7e78b78577319d.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-0000046d_31bf3856ad364e35_6.1.7601.22739_none_66d32309b9d7f398.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00000419_31bf3856ad364e35_6.1.7601.18528_none_48ed66d678941c92.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00000419_31bf3856ad364e35_6.1.7601.18528_none_53421128acf4de8d.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00000444_31bf3856ad364e35_6.1.7601.22739_none_47354da79326250b.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00000444_31bf3856ad364e35_6.1.7601.22739_none_5189f7f9c786e706.manifest
 winsxs\manifests\amd64_microsoft-windows-f..-microsoftsansserif_31bf3856ad364e35_6.1.7601.18528_none_873924b85eaecc3e.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-arial_31bf3856ad364e35_6.1.7601.18528_none_d0a29012c3ff391b.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-arial_31bf3856ad364e35_6.1.7601.22739_none_d1225f21dd240b54.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-tahoma_31bf3856ad364e35_6.1.7601.18528_none_8deb8a8f8b479ca8.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-segoeui_31bf3856ad364e35_6.1.7601.18528_none_2edb239c28e0d397.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-segoeui_31bf3856ad364e35_6.1.7601.22739_none_2f5af2ab4205a5d0.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00000485_31bf3856ad364e35_6.1.7601.18528_none_4726aaa679b8bddd.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00000485_31bf3856ad364e35_6.1.7601.18528_none_517b54f8ae197fd8.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00000485_31bf3856ad364e35_6.1.7601.22739_none_47a679b592dd9016.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00000485_31bf3856ad364e35_6.1.7601.22739_none_51fb2407c73e5211.manifest
 winsxs\manifests\amd64_microsoft-windows-f..etype-timesnewroman_31bf3856ad364e35_6.1.7601.18528_none_3b8ea6daaffb68a5.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7601.18528_none_48c54d300668b1aa.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00010419_31bf3856ad364e35_6.1.7601.18528_none_ec0baadf6b2539cb.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00010419_31bf3856ad364e35_6.1.7601.18528_none_f66055319f85fbc6.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-0000046d_31bf3856ad364e35_6.1.7601.18528_none_5bfea9a86c525f64.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-0000046d_31bf3856ad364e35_6.1.7601.18528_none_665353faa0b3215f.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-tahoma_31bf3856ad364e35_6.1.7601.22739_none_8e6b599ea46c6ee1.manifest
 winsxs\manifests\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22739_none_6d38844820b14803.manifest
 winsxs\manifests\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22739_none_c9571fcbd90eb939.manifest
 winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18528_none_1712999db12aeeef.manifest
 winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18528_none_216743efe58bb0ea.manifest
 winsxs\manifests\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18528_none_6cb8b539078c75ca.manifest
 winsxs\manifests\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18528_none_c8d750bcbfe9e700.manifest
 winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22739_none_179268acca4fc128.manifest
 servicing\packages\Package_2_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_3_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_3_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_4_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_4_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_8_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_8_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2970228_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2970228_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_2_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_3_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_3_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_4_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_4_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_8_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_8_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2970228_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2970228_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2.cat
I'll post a fix protocol when I can.
My System SpecsSystem Spec
12 Oct 2014   #7
OOster

Windows 7 Pro x64
 
 

Thank you.
My System SpecsSystem Spec
12 Oct 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've got most of the files now...

I've uploaded a file - ootaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ootaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
12 Oct 2014   #9
OOster

Windows 7 Pro x64
 
 

Done, and done.
My System SpecsSystem Spec
12 Oct 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's brought it down to more manageable levels
It may take a while for me to find the remaining ones - shout if you haven't heard in 48 hours!
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7601.22739_none_49451c3f1f8d83e3.manifest
 winsxs\manifests\amd64_microsoft-windows-i..l-keyboard-00010419_31bf3856ad364e35_6.1.7601.22739_none_ec8b79ee844a0c04.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-segoeui_31bf3856ad364e35_6.1.7601.18528_none_2edb239c28e0d397.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-segoeui_31bf3856ad364e35_6.1.7601.22739_none_2f5af2ab4205a5d0.manifest
 winsxs\manifests\amd64_microsoft-windows-f..etype-timesnewroman_31bf3856ad364e35_6.1.7601.18528_none_3b8ea6daaffb68a5.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-tahoma_31bf3856ad364e35_6.1.7601.22739_none_8e6b599ea46c6ee1.manifest
My System SpecsSystem Spec
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 Custom APU build, but has several windows update errors after instal




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