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Windows 7: Windows update service will not restart

14 Oct 2014   #11
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

So just a disk clone. That will just act as with old disk. USB 3.0 card drivers ... very unlikely it will give you this kind of problems. Is it possible the problems already occurred before cloning the disk?


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14 Oct 2014   #12
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Newmarket2 View Post
I think it hasn't started because when I attempt a Windows Update from the control panel I get a big red X and am told the service isn't running.
Also, SEARCH in EXPLORER is still dead as a doornail.
A stretch for me to believe these two things aren't related in some way.
I want to see the big red X in a screenshot please.
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14 Oct 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

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14 Oct 2014   #14
Newmarket2

windows 7 home premium
 
 

UPDATE:
Installed newer Intel device driver for the hard drive (5 years elapsed from the original drive and the new one) and I can now run Windows Update
BUT
Windows Explorer Search is still not working, although it is now saying "not found" rather than doing nothing.
Am in the process of re-indexing. Will report back.
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14 Oct 2014   #15
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

I think your disk is in advanced format. Advanced Format - Wikipedia, the free encyclopedia you indeed need a recent driver for the harddisk. Problem solved I assume.
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14 Oct 2014   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From post #10

Quote:
No installed applications seem to have been damaged. I've run Lightroom, Photoshop, Outlook 2003, Firefox and a few more.
The problems seem entirely at the Windows utility level.
I fail to see how doing anything to the hard drive is going to fix Windows Updates or Windows Explorer.

I recommend you complete Noel's post #13.
My System SpecsSystem Spec
14 Oct 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Failed IRST drivers do indeed cause a number of problems - including a non-genuine status and failing updates.
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15 Oct 2014   #18
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Sorry Noel and all. I did forget about IRST.

Would that show up if the proper logs were posted as per post #13?
My System SpecsSystem Spec
15 Oct 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yup! - MGADiag is much better - at least that's how I normally spot them.
The problem really, is that I know that the drivers themselves aren't actually the root cause - it's simply by far the easiest way to fix it, without going into immense bits of detail about uninstalling, clearing, and reinstalling basic drivers.
Cloning a Windows partition/drive from one HD to another is very often the actual cause (especially using Ghost or Acronis), but going through DM, deleting entries/drivers and forcing re-installs is more than most OP's can handle, so I chicken out and recommend installing the latest reasonable version of the IRST drivers.
That works for around 80% of cases - most of the rest are cured by clearing the CATROOT2 folder.... and the others generally need a repair install, in my experience.
My System SpecsSystem Spec
15 Oct 2014   #20
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Cloning a Windows partition/drive from one HD to another is very often the actual cause (especially using Ghost or Acronis)
A clone is an exact copy.... at least on NTFS level. Most cloning software modifies the registry and bcd store as well, so they are pointing to the correct C drive and OS partition.

Ghost doesn't do that last step. Acronis does. Macrium reflect does.

But cloning software doesn't tocuh anything else...so no drivers will be updated.
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 Windows update service will not restart




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