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Windows 7: Windows 7 update encountered 2 unknown errors

15 Oct 2014   #1
soph200310

Windows 7 home premium 64bit
 
 
Windows 7 update encountered 2 unknown errors

I have tried everything I can think of and everything people have said on forums and I cannot seem to get this working no matter what I do.
When I try to do my windows update it says 2 updates failed and windows updated encountered an unknown error. Code 800B0100 and Code 80073712.
Attachment 336848

When I click on view update history the errors that won't work are (KB2562937) and (KB976932)
Attachment 336851

I've used the System Update Readiness Tool, when finished it said that the scan was complete. I tried to do the updates again and they still wouldn't work.
I then did the sfc scan which this message came up Attachment 336846
I tried the windows update again and got the same errors.
I've also attached the compressed CBS zipped file of the logs Attachment 336847
Attachment 336858
I have also tried the fix it tool, I've tried downloading the update through the windows website and I've also tried the windows update troubleshoot tool, all have not worked either.
This is what I get when I have used the troubleshoot
Attachment 336853

Please help I have no idea what to do anymore, thank you!


My System SpecsSystem Spec
.
15 Oct 2014   #2
gregrocker

 

I never worry about a couple of Updates failing as chances are you didn't need them anyway. Happens all the time.

If Windows Update keeps sending them through and they fail then start a Support case with Windows Update website (free via email) or post it up in our Updates section.
My System SpecsSystem Spec
18 Oct 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows these problems...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.20529_none_6dc756ecad2ae4bf.manifest
 winsxs\manifests\x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.20529_none_11a8bb68f4cd7389.manifest
 winsxs\manifests\amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_6d38b8af9411c642.manifest
 winsxs\manifests\x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_111a1d2bdbb4550c.manifest
 servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
These errors are kinda important - because they will prevent SP1 from installing!

I'll post a fix for them tomorrow.

SFC found and fixed one other file error.
My System SpecsSystem Spec
.

18 Oct 2014   #4
soph200310

Windows 7 home premium 64bit
 
 

Thank you! I appreciate it x
My System SpecsSystem Spec
19 Oct 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looking a bit deeper, it seems that perhaps you used an unsupported route to installation of Windows 7 - one of the patches involved here is for the Preview of Windows 7 - and means that you probably haven't been able to install ANY updates since upgrading to the release version.
The affected update is a very early version, as well, and I can find no legitimate source.

I would recommend a Clean install - or at least a repair install, using proper Win7 media.
My System SpecsSystem Spec
19 Oct 2014   #6
soph200310

Windows 7 home premium 64bit
 
 

Oh god, thank you, sorry to be a pain but can you help me with which exact repair install, using proper Windows 7 media I should use , thanks
My System SpecsSystem Spec
19 Oct 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

See the tutorials section in these forums. Theres a very good one on Repair Installs (written by Greg I think?)
My System SpecsSystem Spec
19 Oct 2014   #8
soph200310

Windows 7 home premium 64bit
 
 

I dont have any discs for this computer either, would this make any difference if I do the repair install or clean install?
My System SpecsSystem Spec
19 Oct 2014   #9
soph200310

Windows 7 home premium 64bit
 
 

okay thanks for your help!
Just want to double check when I do either one you suggested, i wont need any discs my laptop came with as i dont have anything like that
My System SpecsSystem Spec
19 Oct 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Read the tutorial. It'll guide you...
My System SpecsSystem Spec
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 Windows 7 update encountered 2 unknown errors




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