Windows 7 update encountered 2 unknown errors


  1. Posts : 10
    Windows 7 home premium 64bit
       #1

    Windows 7 update encountered 2 unknown errors


    I have tried everything I can think of and everything people have said on forums and I cannot seem to get this working no matter what I do.
    When I try to do my windows update it says 2 updates failed and windows updated encountered an unknown error. Code 800B0100 and Code 80073712.
    Attachment 336848

    When I click on view update history the errors that won't work are (KB2562937) and (KB976932)
    Attachment 336851

    I've used the System Update Readiness Tool, when finished it said that the scan was complete. I tried to do the updates again and they still wouldn't work.
    I then did the sfc scan which this message came up Attachment 336846
    I tried the windows update again and got the same errors.
    I've also attached the compressed CBS zipped file of the logs Attachment 336847
    Attachment 336858
    I have also tried the fix it tool, I've tried downloading the update through the windows website and I've also tried the windows update troubleshoot tool, all have not worked either.
    This is what I get when I have used the troubleshoot
    Attachment 336853

    Please help I have no idea what to do anymore, thank you!
    Last edited by soph200310; 15 Oct 2014 at 08:14.
      My Computer

  2.    #2

    I never worry about a couple of Updates failing as chances are you didn't need them anyway. Happens all the time.

    If Windows Update keeps sending them through and they fail then start a Support case with Windows Update website (free via email) or post it up in our Updates section.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    CheckSUR shows these problems...
    Code:
    Unavailable repair files:
     winsxs\manifests\amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.20529_none_6dc756ecad2ae4bf.manifest
     winsxs\manifests\x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.20529_none_11a8bb68f4cd7389.manifest
     winsxs\manifests\amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_6d38b8af9411c642.manifest
     winsxs\manifests\x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_111a1d2bdbb4550c.manifest
     servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
     servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
     servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum
     servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum
     servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
     servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
     servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
     servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
     servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
     servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
     servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
     servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
    These errors are kinda important - because they will prevent SP1 from installing!

    I'll post a fix for them tomorrow.

    SFC found and fixed one other file error.
      My Computer


  4. Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       #4

    Thank you! I appreciate it x
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Looking a bit deeper, it seems that perhaps you used an unsupported route to installation of Windows 7 - one of the patches involved here is for the Preview of Windows 7 - and means that you probably haven't been able to install ANY updates since upgrading to the release version.
    The affected update is a very early version, as well, and I can find no legitimate source.

    I would recommend a Clean install - or at least a repair install, using proper Win7 media.
      My Computer


  6. Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       #6

    Oh god, thank you, sorry to be a pain but can you help me with which exact repair install, using proper Windows 7 media I should use , thanks
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    See the tutorials section in these forums. Theres a very good one on Repair Installs (written by Greg I think?)
      My Computer


  8. Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       #8

    I dont have any discs for this computer either, would this make any difference if I do the repair install or clean install?
      My Computer


  9. Posts : 10
    Windows 7 home premium 64bit
    Thread Starter
       #9

    okay thanks for your help!
    Just want to double check when I do either one you suggested, i wont need any discs my laptop came with as i dont have anything like that
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    Read the tutorial. It'll guide you...
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:23.
Find Us