Windows Error Recovery after WIndows Update restart

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  1. Argean
    Posts : 8
    Windows 7 Ultimate x64
       New #1

    Windows Error Recovery after WIndows Update restart


    After installing updates yesterday Windows will not restart. Everything appears to be fine until Windows should be starting up. I get a Windows Error Recovery screen, then the System Recovery Options window followed by Startup Repair window. The startup repair tool shows no Windows Installation until I select add drivers and have it load the RAID drivers. At which point the tool starts it's process and the result is Windows cannot repair the computer automatically. Clicking on the View Diagnostic and Repair Details link shows the tests, which all show error code 0x0. But towards the end I find a Root Cause Found section which states A patch is preventing the system from starting.

    I have system restore disabled so there is not restore point to roll the machine back to.
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  3. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #2

    Why did you disable system restore?
    In windows error recovery options, you can select the win7 installation. Select command prompt there instead of system restore. In command prompt:
    Code:
    dir  c:\
dir  d:\
dir  e:\
    What is the win7 drive letter? Can be different from within win7 itself
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  4. Argean
    Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Today the drive letter is E. Yesterday when I was dealing with this issue it showed as F.

    Never had a need for it and I always turn of functions like that to save drive space.
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  6. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #4

    in win7 recovery environment->command prompt:
    Code:
    Dism  /Image:Y:\   /Get-Packages /format:table >Y:\patchlst.txt
    Replace Y with actual drive letter!!

    Now put Y:\patchlst.txt on usb stick and transfer to a healthy machine. Post that file as attachment on this thread,
    Last edited by Kaktussoft; 17 Oct 2014 at 06:43.
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  7. Argean
    Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    Ok here is the file.
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  8. robikz
    Posts : 2
    Windows 7 Home x64
       New #6

    Just had the same problem. My computer installed updates on 2014-10-15, now it's 2014-10-16 and it refused to boot, giving me error code 0xc000000e. I didn't have recovery point, so I booted into repair mode, launched CMD and listed packages as presented by Kaktussoft.

    I then filtered out all packages that were installed before October 2014 and then used dism to remove those that were left (about 15). Computer booted properly after that.
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  10. Argean
    Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    Well off to work will check back here when I get home.
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  11. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #8

    Argean said:
    Ok here is the file.
    This is the set of latest patches

    Package_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5 | Install Pending | Security Update | 10/15/2014 3:12 PM
    Package_for_KB2968294~31bf3856ad364e35~amd64~~6.1.1.1 | Install Pending | Security Update | 10/15/2014 3:13 PM
    Package_for_KB2972100~31bf3856ad364e35~amd64~~6.1.1.0 | Install Pending | Security Update | 10/15/2014 3:13 PM
    Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0 | Install Pending | Security Update | 10/15/2014 3:11 PM
    Package_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1 | Install Pending | Security Update | 10/15/2014 3:12 PM
    Package_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4 | Install Pending | Security Update | 10/15/2014 3:11 PM
    Package_for_KB2984976~31bf3856ad364e35~amd64~~6.1.1.3 | Install Pending | Security Update | 10/15/2014 3:11 PM
    Package_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1 | Install Pending | Security Update | 10/15/2014 3:12 PM
    Package_for_KB2987107~31bf3856ad364e35~amd64~~11.2.1.0 | Install Pending | Security Update | 10/15/2014 3:12 PM
    Package_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1 | Installed | Update | 10/15/2014 3:11 PM
    Package_for_KB2998527~31bf3856ad364e35~amd64~~6.1.1.1 | Install Pending | Update | 10/15/2014 3:11 PM
    Package_for_KB3000061~31bf3856ad364e35~amd64~~6.1.1.2 | Install Pending | Security Update | 10/15/2014 3:13 PM
    Package_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0 | Installed | Security Update | 10/15/2014 3:11 PM
    Package_for_KB3000988~31bf3856ad364e35~amd64~~6.1.1.1 | Install Pending | Update | 10/15/2014 3:11 PM
    Package_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1 | Install Pending | Update | 10/15/2014 3:12 PM


    Lets try to uninstall the "Install pending" patches.

    Code:
    @echo on
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2968294~31bf3856ad364e35~amd64~~6.1.1.1
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2972100~31bf3856ad364e35~amd64~~6.1.1.0
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2984976~31bf3856ad364e35~amd64~~6.1.1.3
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2984981~31bf3856ad364e35~amd64~~6.1.1.1
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2987107~31bf3856ad364e35~amd64~~11.2.1.0
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB2998527~31bf3856ad364e35~amd64~~6.1.1.1
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB3000061~31bf3856ad364e35~amd64~~6.1.1.2
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB3000988~31bf3856ad364e35~amd64~~6.1.1.1
DISM /Image:Y:\ /Remove-Package /PackageName:Package_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1
    Replace Y with actual win7 drive letter. Best thing to do is to put the code in a file called removepatch.bat and put on usb stick. Replace Y with actual win7 drive letter. Attach usb stick to faulty machine and do:
    Code:
    Q:\removepatch.bat
    Of course replace Q with actual drive letter of usb stick.
    All patches removed succesfully? Which fail? If all were successfully removed.... try to reboot but don't install the patches yet, but enable system restore (at least temporary as test).

    Post results
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  12. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #9

    I think this is related https://social.technet.microsoft.com...w7itproinstall !

    KB2949927 is most likely the culprit
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  13. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #10

    On boot it shows this? that is what you mean by saying "not booting"?


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