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9C59 error when trying to update/install IE 11
I have been having this error for quite some time now and have been reading forums about the issue all over the internet. I can't seem to find what I am looking for or what I am reading for a solution is "over my head" so I thought I would post a topic about it. Here is a copy of my IE11_main.log. There errors are the same each time I try to update to IE11. Should also note that myself and two others out of 270 users/machines can't get IE11 at my work. I am not sure they are having the same issue/error as me though.
Thank you for any and all help, Rob
copy of IE11_main.log
Code:00:00.000: Started: 2014/10/16 (Y/M/D) 16:24:33.624 (local) 00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds) 00:00.000: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x86-en-us.exe" /WSUS 00:00.000: INFO: Setup installer for Internet Explorer: 11.0.9600.16428 00:00.016: INFO: Previous version of Internet Explorer: 10.0.9200.17088 00:00.016: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0.. . 00:00.016: INFO: ...and 11.1.0.0... 00:00.016: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0... 00:00.016: INFO: iexplore.exe version check success. Install can proceed. 00:00.016: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1) 00:00.016: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt" 00:00.016: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml" 00:00.016: INFO: Trying to extract ID: 6006 (0) as "IE11-neutral.Extracted.cab" 00:00.187: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu" 00:00.187: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE112FD.tmp\Spelling_en.msu. 00:00.187: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu" 00:00.187: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE112FD.tmp\Hyphenation_en.msu. 00:00.187: INFO: Trying to extract ID: 6128 (1033) as "IE11-support.cab" 00:00.967: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE112FD.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE112FD.tmp\HardwareBlockingList.xml" 00:01.014: INFO: Hardware support check succeeded. Installation will continue. 00:01.014: INFO: Windows 7 operating system detected. 00:01.014: INFO: Service pack major: 1 00:01.014: INFO: Service pack minor: 0 00:01.014: INFO: Service pack name: Service Pack 1 00:01.014: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True) 00:01.014: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True) 00:01.014: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18409 >= 6.1.7601.17727 (True) 00:01.030: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True) 00:01.030: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True) 00:01.030: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf. 00:01.030: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True) 00:01.045: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True) 00:01.045: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True) 00:01.685: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE112FD.tmp\IE-Spelling-en.cab 00:01.685: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE112FD.tmp\IE-Hyphenation-en.cab 00:01.685: INFO: Waiting for 0 prerequisite downloads. 00:01.685: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package. 00:01.685: INFO: Waiting for 0 language pack downloads. 00:01.685: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)). 00:01.997: INFO: No reboot logic message NrApiStart(0), lParam=0x01f21248 returned 0x00000000. 00:02.371: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000. 00:02.371: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014. 00:02.371: INFO: Installing with the extracted package. C:\Windows\TEMP\IE112FD.tmp\IE11-neutral.Extracted.cab 00:02.403: INFO: Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE112FD.tmp\IE11-neutral.Extracted.cab /quiet /norestart 00:09.313: INFO: Process exit code 0x00000002 (2) [The system cannot find the file specified. ] 00:09.313: ERROR: Neutral package installation failed (exit code = 0x00000002 (2)). 00:09.313: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000. 00:09.313: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000. 00:09.313: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016. 00:09.345: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install. 00:09.376: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147954575 00:11.919: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147954575 00:14.446: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE112FD.tmp 00:14.461: INFO: Unable to remove directory C:\Windows\TEMP\IE112FD.tmp, marking for deletion on reboot. 00:14.461: INFO: Released Internet Explorer Installer Mutex
Last edited by Brink; 17 Oct 2014 at 10:27. Reason: code box