Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't install windows updates

17 Oct 2014   #1
Varicae

Win7 x64 Pro
 
 
Can't install windows updates

Hi guys

I've set up my PC at the end of august and everything worked fine. Now i wanted to make the Windows Updates but it gives me back a message which says something like 'Windows Update can'st search for Updates because it isn't running.' (English isn't my native language just like my PC, so it's roughly translated)

Also the integrated trouble-shooting function doesn't work and gives me back teh error code 0x8E5E0247.

By googling i found mostly, that the Intel Storage driver is bad or something like that.

My Computer: Veriton M670G from Acer with an MX100 256 GB SSD

I also saw that you like an MGADiag report so here's mine

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VQYWY-897R8-7BMPY
Windows Product Key Hash: DG3EzH0oxwmEwgKx36J4y+MUCLY=
Windows Product ID: 00371-701-8103315-06700
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C88AB162-003C-4740-BCBD-75D666A7D16F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C88AB162-003C-4740-BCBD-75D666A7D16F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7BMPY</PKey><PID>00371-701-8103315-06700</PID><PIDType>5</PIDType><SID>S-1-5-21-3454832482-454249763-1614700535</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M670G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="5"/><Date>20091124000000.000000+000</Date></BIOS><HWID>141C3307018400F8</HWID><UserLCID>0807</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65281</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Softwarelizenzierungsdienst-Version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Beschreibung: Windows Operating System - Windows(R) 7, RETAIL channel
Aktivierungs-ID: c1e88de3-96c4-4563-ad7d-775f65b1e670
Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Erweiterte PID: 00371-00212-701-810331-00-2055-7601.0000-2402014
Installations-ID: 014801751110550286218855501791866042962185546224269094
Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
Teil-Product Key: 7BMPY
Lizenzstatus: Lizenziert
Verbleibende Windows Rearm-Anzahl: 3
Vertrauenswürdige Zeit: 17.10.2014 16:22:21

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GGcXSB1yOsSynpJRmRkfJbekLRMWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			112409		APIC1736
  FACP			112409		FACP1736
  HPET			112409		OEMHPET 
  MCFG			112409		OEMMCFG 
  SLIC			ACRSYS		ACRPRDCT
  OEMB			112409		OEMB1736
  ASF!			LEGEND		I865PASF
  GSCI			112409		GMCHSCI 
  TCPA			112409		TBLOEMID
  AWMI			112409		OEMB1736
  SSDT			DpgPmm		CpuPm

By looking trough this report i saw that the Office Key is blocked or something. What does this exactly mean? Should i get rid of my old Office?

I hope you can help me and if any other informations are needed don't hesitate to ask.


My System SpecsSystem Spec
.
17 Oct 2014   #2
Varicae

Win7 x64 Pro
 
 

After another long time googling i came across the simplest solution. Went to intel.com and let it manually look for drivers. they actually found a newer one and it works
My System SpecsSystem Spec
18 Oct 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Unless you are a subscriber to MSDN or another MS service, your installation of Windows is counterfeit - as is your installation of Office.

The installed Windows Product Key is a Mot-For Resale one sold only as part of a subscription pack.
The installed Office is is a Volume License version - and sold only in bulk. The Key has been blocked by Microsoft because of abuse.
My System SpecsSystem Spec
.

Reply

 Can't install windows updates




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Unable to install updates on fresh Windows 7 SP1 install
-Running Windows 7 Ultimate 64bit Service Pack 1 Hello there, I've just built a new computer and am having trouble installing Windows updates on my fresh install. When I go to Windows Update, I get the following message: -- Install new Windows Update software To check for updates, you...
Windows Updates & Activation
Windows Updates Are Failing to Install? ( Over 112 Updates)
I get a message everytime I try to updates Windows, there is over 112 updates which could not install, I have attached a picture of my error code (In the picture i have only tried one to see if it would work.) Thanks :huh:
Windows Updates & Activation
2 Windows updates install successfully, re-flagged as new updates
http://cssimg.designermediacdn.com/images/styles/window7/reputation/reputation_green.gif Join Date: Nov 2013 win 7/64 pro 2 posts Local Time: 01:17 PM http://www.sevenforums.com/images/flags/USA.gif http://www.sevenforums.com/images/region/us%20washington.gif
Windows Updates & Activation
Windows 7 Updates: Which updates to install? (SCREENSHOTS INSIDE)
How are you guys doing today? i recently reinstalled windows 7 I'm looking for some assistance as far as which updates to install on Windows 7. Also would like to know how to turn on a feature so the updates will install automatically (If thats safe) In my optional tab it reads the...
Windows Updates & Activation
Windows updates won't install.
I have a Sony Vaio running Windows 7 Home Premium 64 bit. I've had this one for about 18 months now and never had a problem with the updates. The latest update however won't install. When I re-start the computer to install the updates it reaches 15% then says that there is a problem and reverts to...
Windows Updates & Activation
5 updates fail to install through windows updates or manual?
I have 5 updates that fail to install. I have also tried to manually install them, but they still fail Here are the updates: KB2586448 KB2572076 KB2564958 KB2567053
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 10:22.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App