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Windows 7: WUpdates fail, error code 80073712

17 Oct 2014   #1
shetektn

Windows 7 Pro SP1 64 bit
 
 
WUpdates fail, error code 80073712

Windows Updates fail with error code 80073712. Have deleted Software Distribution, stopped and restarted the Windows Update service, SUR tool installed and ran, SFC /scannow reports no integrity violations. CBS log file attached for DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth
Error: 87
The restorehealth option is not recognized in this context.
For mor information, refer to the help.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log


My System SpecsSystem Spec
.
18 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR found the followingproblems...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-w..lient-ui.deployment_31bf3856ad364e35_7.6.7600.320_none_2bc45c3e65319d38.manifest
 winsxs\manifests\amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.320_en-us_9480e83e143a2b9d.manifest
 winsxs\manifests\amd64_microsoft-windows-w..ent-core.deployment_31bf3856ad364e35_7.6.7600.320_none_af4247f6d9404079.manifest
 winsxs\manifests\amd64_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.320_none_3bdffcf0c6c9baea.manifest
 winsxs\manifests\amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.320_en-us_f472bced9fa3f21b.manifest
 winsxs\manifests\amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.320_en-us_743e1b456f9dad72.manifest
 winsxs\manifests\amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.320_en-us_7f238fa6bfd1b97a.manifest
 winsxs\manifests\amd64_microsoft-windows-w..date-adm.deployment_31bf3856ad364e35_7.6.7600.320_none_2c005c4c3b15478b.manifest
 winsxs\manifests\amd64_microsoft-windows-w..ient-aux.deployment_31bf3856ad364e35_7.6.7600.320_none_0999a9f081cc9852.manifest
 winsxs\manifests\wow64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.320_none_c65c31ce99b0eafe.manifest
 winsxs\manifests\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7600.320_none_53a370daf19412b1.manifest
 winsxs\manifests\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000.manifest
 winsxs\manifests\amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.6.7600.320_en-us_8521eb3f6ab8462d.manifest
 winsxs\manifests\amd64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7600.320_none_661247bd0b075aff.manifest
 winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.320_en-us_dfecc4b83531fac7.manifest
 winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_en-us_3cc2c1c213d77748.manifest
 winsxs\manifests\wow64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7600.320_none_7066f20f3f681cfa.manifest
 winsxs\manifests\amd64_microsoft-windows-windowsupdate-adm_31bf3856ad364e35_7.6.7600.320_none_92880415bab4fe68.manifest
 winsxs\manifests\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.320_en-us_d5981a6600d138cc.manifest
 winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.320_none_bc07877c65502903.manifest
 winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7.manifest
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
I'll post a fix protocol tomorrow.
My System SpecsSystem Spec
19 Oct 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - sttaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder sttaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

20 Oct 2014   #4
shetektn

Windows 7 Pro SP1 64 bit
 
 

This is a work machine. Will be applying your suggestions and posting update after the weekend. Thank you, thank you!
My System SpecsSystem Spec
24 Oct 2014   #5
shetektn

Windows 7 Pro SP1 64 bit
 
 

I have copied the contents and ran DISM.exe /Online /Cleanup-image /Scanhealth

The Checksur and Checksur.persist files are attached. They are named Checksur2.zip and Checksur2.persist.zip

Interestingly enough, the same lines appear in the CheckSur file as before.
My System SpecsSystem Spec
24 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

WTH did you run DISM for?
Please read the instructions.
ChecSUR is NOT DISM.
My System SpecsSystem Spec
24 Oct 2014   #7
shetektn

Windows 7 Pro SP1 64 bit
 
 

CheckSUR ran. Files attached.
My System SpecsSystem Spec
25 Oct 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR summary looks like this...
Code:
Summary:
Seconds executed: 640
 Found 53 errors
 Fixed 35 errors
  CSI Manifest Missing Total count: 21
  Fixed: CSI Manifest Missing.  Total count: 21
  CSI Payload File Missing Total count: 20
  Fixed: CSI Payload File Missing.  Total count: 2
  CSI Store Directory Missing Total count: 12
  Fixed: CSI Store Directory Missing.  Total count: 12
There are still 18 Payload file errors - but we need to get a new SFC /SCANNOW result first, as these errors will significantly affect that.

Please run SFC /SCANNOW again and post the new CBS.log file
My System SpecsSystem Spec
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 WUpdates fail, error code 80073712




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