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Windows 7: Virus, Windows update, user profile and now Genuine Windows problem

17 Oct 2014   #1
markky99

Windows 7 Ultimate x64
 
 
Virus, Windows update, user profile and now Genuine Windows problem

A sorry story - I went to download a copy of Opera, and must have gone to a non-genuine site because all of a sudden I got a host of pop-ups, inc one telling me about a wonderful "Optimiser" product. Had a go at cleaning the virus and then performed a windows update that had come along.
Next boot i have lost my user profile..

Long story short, I think I have cleaned the virus, fixed the user profile issue, but now am lost in the non-genuine Windows nightmare. Diagnostic report below.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-YYFRF-BT3R9-GVFPD
Windows Product Key Hash: 1H2ceMu35VtLDL83p6D/Az8t6k4=
Windows Product ID: 00426-104-2695677-85957
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {17D736EA-ED14-4184-8789-CE8BE0BC3661}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{17D736EA-ED14-4184-8789-CE8BE0BC3661}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GVFPD</PKey><PID>00426-104-2695677-85957</PID><PIDType>5</PIDType><SID>S-1-5-21-3973918536-1164609290-4048156035</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4801</Version><SMBIOSVersion major="2" minor="7"/><Date>20140725000000.000000+000</Date></BIOS><HWID>54553107018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAEAAQACAAAAAgABAAEAhFFMpc7/dMQmtWTHDtqAzzC6ipvkrrKaqIc0IQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        OEMMCFG.
  FPDT            ALASKA        A M I
  DMAR            A M I         OEMDMAR
  SSDT            INTEL        CpuPm
I have attempted the commands provided elsewhere regarding sppsvc, which were successful. But I can't activate Windows because I can't get an activate link.

If I type "SLUI 4" into the run command it fails with a message 0x80070005 "Access is denied".


My System SpecsSystem Spec
.
17 Oct 2014   #2
matts6887

Windows 7 ultimate 64-bit
 
 

If it gives you a access denied message while trying to activate windows; you may very well need to change the permissions for your user name in order for you to have access to it as windows 7 has quirks about having access to certain items even if your user name is a administrator. As for the non genuine windows thing; I strongly advise you in the future to never go to a non genuine site for any free browser. Always type the url directly into the address bar of the browser you use as that way you will encounter less issues. To get rid of the non genuine opera copy. I would download and install revo uninstaller from the link below and that should help to get rid of any registry entries in windows as well as the program folder:

http://www.revouninstaller.com/downl...e-portable.php

download, install, and run the uninstaller from the above link then do a google search for opera browser. Thats your best bet at this point.
My System SpecsSystem Spec
17 Oct 2014   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Hint, hint.
Microsoft likes I.E. used for such things as SLUI 4. I use various browsers but I keep I.E. as my default browser. Now I can't prove this but it does seem to help me with Microsoft matters.

This tutorial by Brink should be helpful.

Activate Windows 7 by Phone
My System SpecsSystem Spec
.

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 Virus, Windows update, user profile and now Genuine Windows problem




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