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Windows 7: Update to IE 11 code 9C59

18 Oct 2014   #1
Snorkal

Windows 7 64 bit
 
 
Update to IE 11 code 9C59

Whenever I try to update with windows update it makes it about 6/8th of the way, freezes for a bit, then says "Error: 9c59"

I have been struggling with this error for a few days now. SFC /SCANNOW has found nothing. My CBS file is over 50mb, so I uploaded it to drop box.

https://www.dropbox.com/s/wmkfkg7egewtw7b/CBS.zip?dl=0

Please respond as soon as possible. Thanks for your time!


My System SpecsSystem Spec
.
18 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC scan appears not to have completed at the time you posted the logs.
The CheckSUR, however, does tell us that there are a number of problem files...
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 XpsPrint.dll amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16699_none_07914bbf2b00ceb9 
(f) CSI Payload File Missing 0x00000000 fontsub.dll wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20821_none_10e33734c188ad52 
(f) CSI Payload File Missing 0x00000000 atmlib.dll wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20821_none_10e33734c188ad52 
(f) CSI Payload File Missing 0x00000000 mshtml.dll amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20546_none_885a4f430df69426 
(f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17647_pt-pt_87dd54e64c41a925 
(f) CSI Payload File Missing 0x00000000 d2d1.dll x86_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.20830_none_a82def74d63e18a1 
(f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17647_bg-bg_96ff8cff0b9c0321 
(f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21767_pt-pt_885151d9656f80d1 
(f) CSI Payload File Missing 0x00000000 FntCache.dll amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7600.16699_none_609836e12b04b485 
(f) CSI Payload File Missing 0x00000000 DWrite.dll x86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.16699_none_d26cfc3360c71de7 
(f) CSI Payload File Missing 0x00000000 DWrite.dll amd64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.16699_none_2e8b97b719248f1d 
(f) CSI Payload File Missing 0x00000000 DWrite.dll amd64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.20830_none_2f4d13563219a059 
(f) CSI Payload File Missing 0x00000000 XpsPrint.dll amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_0852c75e43f5dff5
I'll post a fix for those errors tomorrow.
My System SpecsSystem Spec
19 Oct 2014   #3
Snorkal

Windows 7 64 bit
 
 

Any update to this?
My System SpecsSystem Spec
.

20 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm having problems sourcing a couple of the files - they appear to be for an old security update, and I can't find any references.
I'll ask around and see if anyone else has them.
My System SpecsSystem Spec
21 Oct 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Found them - I'll post the fix soon.
My System SpecsSystem Spec
21 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - sklaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\sklaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\sklaa
or
DIR E:\sklaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\sklaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
21 Oct 2014   #7
Snorkal

Windows 7 64 bit
 
 

I can't seem to enter the Repair Environment - when I press f8 on launch it will go blank and my computer will stop loading. If I press enter it will load for a bit, stop, and if I do this enough it will launch normally. If I press ctrl alt delete it will play a beep then load normally too.
My System SpecsSystem Spec
21 Oct 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sounds as if you have a corrupted System Reserved partition, or MBR problems.
That's rather out of my expertise - I'll see if I can find anyone who knows what may cause that behaviour.
My System SpecsSystem Spec
21 Oct 2014   #9
gregrocker

 

Those repairs are staged from the very OS that may be corrupted. Best to use the installation media or Repair CD. These supercede the HD so it remains inert for repairs.

I'd follow the troubleshooting steps below to first check for infection since it may not start after Repair or System Restore if infected.
My System SpecsSystem Spec
22 Oct 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

(No link, Greg? - thanks for coming in!)
My System SpecsSystem Spec
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 Update to IE 11 code 9C59




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