Windows Update 800B0100 error when trying to apply KB2918614


  1. stephen74
    Posts : 2
    Windows 7 Home Premium
       New #1

    Windows Update 800B0100 error when trying to apply KB2918614


    Hello. Long time listener, first time caller. I've got a Toshiba Satellite P755-S5120 that is running Windows 7 Home Premium and is getting a 800B0100 error whenever I try to apply either KB2918614 or KB3000988. I have tried running the SURT on a couple of different occasions as well as having tried sfc /scannow. Attached are the CBS logs from the computer as well as screenshots of the failure event in Windows Update.

    Attachment 337372

    Attachment 337373

    Attachment 337374
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  3. stephen74
    Posts : 2
    Windows 7 Home Premium
    Thread Starter
       New #2

    I've also tried manually running the updates, and actually tried reinstalling SP1 in the vain hope that I could use an overlay install of that as a repair. Interestingly, the SP1 install also threw a 800B0100 error.
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    Here's the errors from the CheckSUR log -
    Code:
    Unavailable repair files:
 servicing\packages\Package_40_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_40_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_48_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_48_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_78_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_78_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_79_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_79_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_80_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_80_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_81_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_81_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_for_KB2918614_SP1~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_for_KB2918614_SP1~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_40_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_40_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_48_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_48_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_78_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_78_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_79_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_79_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_80_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_80_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_81_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_81_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_for_KB2918614_SP1~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_for_KB2918614_SP1~31bf3856ad364e35~amd64~~6.1.1.4.cat

    I'll post a fix protocol later.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    I've uploaded a file - s74aa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder s74aa in the same place.
    Open this folder - there should be ine folder inside it ( Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages


    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
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