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Windows 7: Windows Update Error Code 9C48

21 Oct 2014   #1
adora68

Windows 7 Enterprise x64
 
 
Windows Update Error Code 9C48

I get this error trying to install "Internet Explorer 11 for Windows 7 for x64-based Systems"

I already have IE 11 installed and running properly, so I know it's stuck somewhere.
I followed the Windows Update Posting Instructions post before starting this thread, so I have run the System Update Readiness Tool and System File Checker. I'm attaching the CBS zip file.

Oh, and this system is running Windows 7 Home Premium. My system specs are for a different computer.


My System SpecsSystem Spec
.
22 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

We need the full CBS folder data - what you've uploaded so far is almost useless.
My System SpecsSystem Spec
22 Oct 2014   #3
adora68

Windows 7 Enterprise x64
 
 

Hopefully, these are what you need.
My System SpecsSystem Spec
.

23 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC claims to have found and fixed a number of problems.
If you do a Check for Updates, does it still want to install IE?
Please post the CheckSUR.log file.
My System SpecsSystem Spec
23 Oct 2014   #5
adora68

Windows 7 Enterprise x64
 
 

Yes, it still tries to install IE 11 and fails with the same error code. I ran SUR again and it came up clean. I'm attaching the log.
My System SpecsSystem Spec
23 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hokay! CheckSUR is as you say, clean.
Please post the following files...
C:\Windows\windowsupdate.log
C:\Windows\IE11_Main.log
My System SpecsSystem Spec
23 Oct 2014   #7
adora68

Windows 7 Enterprise x64
 
 

Here they are.
My System SpecsSystem Spec
23 Oct 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error log from the IE_Main log file...
Code:
00:00.000: ====================================================================
00:00.016: Started: 2014/10/22 (Y/M/D) 23:37:43.461 (local)
00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.031: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.031: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.031: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:00.047: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.047: INFO:    ...and 11.1.0.0...
00:00.047: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.047: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.047: ERROR:   Internet Explorer version check failed.
00:00.047: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.140: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.187: INFO:    SQM Upload returned 403
00:03.167: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE18C6.tmp
00:03.182: INFO:    Unable to remove directory C:\Windows\TEMP\IE18C6.tmp, marking for deletion on reboot.
00:03.182: INFO:    Released Internet Explorer Installer Mutex
The only thing I can think is that something is telling WU that IE11 is not installed when in fact it is.
My knowledge isn't deep enough to be able to see why - so I'm going to call for some assistance.
Don't run away!
My System SpecsSystem Spec
24 Oct 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's what I've been advised...
Quote:
First download and save to your Desktop the installer for IE11: Download Internet Explorer 11 - Microsoft Windows
Rename it to IE11Update (file extension: .exe)

Then uninstall your current version of IE11. Follow the same procedure as given here except replace all IE9 references with IE11: How do I install or uninstall Internet Explorer 9? - Windows Help

Restart your computer.

Start an Elevated Command Prompt:

Type in, pressing enter after each line:

cd "%userprofile%\Desktop"
IE11Update.exe /update-no


Allow the installation to complete. Restart your computer when done.

Re-run Windows Update and install all new IE11 updates. Hopefully that will resolve the problem
My System SpecsSystem Spec
24 Oct 2014   #10
adora68

Windows 7 Enterprise x64
 
 

Internet Explorer 11 does not appear in the list of Installed Updates, so I cannot uninstall it using the procedure described.

It is not in the list of installed programs nor is it checked under "Turn Windows features on or off."
My System SpecsSystem Spec
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 Windows Update Error Code 9C48




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