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Windows 7: Windows not genuine

22 Oct 2014   #1
mickp

Windows 7 home premium 64 bit
 
 
Windows not genuine

I recently downloaded some free texture pictures and got a lot of junk with it. I got rid of the junk in Control Panel and was told to reboot to complete deletion of files. The re-boot took 20mins or so to re-load all my icons then the would only work very slowly if at all. I re-booted in Safe Mode and restored to an earlier time but still same thing happened. After quite a bit of playing around and re-booting I had to go out and left the computer re-booting. On my return 2hours later the computer was working perfectly although my desktop and I.E pages look a bit different but not to worry. I then noticed the following in the right had bottom of my desktop. "Windows 7 is not genuine". Do I have a problem and what to do about it. Please make any replies not too technical.


My System SpecsSystem Spec
.
22 Oct 2014   #2
Imrankhan

Windows 7 Home Premium 64bit
 
 

Just try Re-Activating.

Activate Windows 7 Online

Scan your system with Malwarebytes and any antivirus program.
My System SpecsSystem Spec
22 Oct 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
.

23 Oct 2014   #4
mickp

Windows 7 home premium 64 bit
 
 
Windows not Genuine

Thanks for your help but the message re "not Genuine" has disappeared, nothing I have done, and computer is working fine. Have done a/v scan and backup so I think I will leave it there as "one of those things. Thanks again.
My System SpecsSystem Spec
23 Oct 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's possible that the notification was the result of a race condition - but I would still suggest posting the MGADiag report, as it may be something more serious which is just hiding in the woodwork only to jump out at you later.
My System SpecsSystem Spec
23 Oct 2014   #6
mickp

Windows 7 home premium 64 bit
 
 
Window not genuine

Following above I found that it took 20 mins to re-boot but did a hard disk check and that seems ok now. Any ive done the MGADiag test and results are:-

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B64E8B02-A53A-4481-83AD-3C188C506500}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-528-80070002_025D1FF3-237-80070002_025D1FF3-238-2_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B64E8B02-A53A-4481-83AD-3C188C506500}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2093468882-3485797871-1331672486</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8500 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="7"/><Date>20120905000000.000000+000</Date></BIOS><HWID>ED483307018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65303</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-1312012
Installation ID: 011944214023090522978911932120398745026981465354750682
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 23/10/2014 10:21:20
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:7:2014 22:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAln2qJgZRfHa+snC4Yj3wnsOIMGWWYw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
FPDT DELL FX09
SLIC DELL FX09
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DMAR INTEL SNB

Hope this is okay and thanks
My System SpecsSystem Spec
23 Oct 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Everything looks OK there - apart from the counterfeit install of Office 2007. It's based on a Volume License, which has been blocked by MS for abuse (I alone must have seen hundreds of cases).
You should uninstall that and replaced with a licensed copy, or an alternative suite.
My System SpecsSystem Spec
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