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Windows 7: Windows Not Genuine Error

23 Oct 2014   #1
Zalhala

Windows 7 Home Premium 64 bit
 
 
Windows Not Genuine Error

Over this past summer around June I helped my dad purchase retail copies of windows 7, and install/upgrade his work computers with Windows 7 professional 64 bit from the windows xp that they had all been running since it was no longer going to be covered by Microsoft. In the past month, all 5 computers have had the "Windows Build 7601 Not Genuine" message pop up in the bottom right hand corner with the black screen etc...

After browsing these forums for the past 2 weeks, I've tried just about everything I can to get them working again without having to buy new Windows 7 Codes. I know the OS software is genuine because when I run the validation test online it always says, "Congratulations, you're running genuine windows, download the MSE stuff for free etc...."

Anyways... I did clean installs from scratch, so nothing was left on the computers beforehand, but used windows easy transfer to transfer their files and settings back to the computers afterwords. We installed all the software from corporate that they needed and it was generally just a huge pain to get everything re-imported (especially with their outlook profiles and settings) and back up in running smoothly; however, we managed. Now though, after about 5ish months even after all 5 computers have had windows running fine, activated, and updating regularly, they've all decided to no longer be genuine as it stated above. The error that we keep getting is:

Code:
Code: 0xC004C003
  Description:
  The activation server determined that the specified product key has been blocked
So, unless I bought faulty OS keys (which I really don't think I did because the company I bought them from has been sincere in working with me on the problem and replacing codes as they go bad) I can't figure this out.

2 of the computers have since gotten new keys and seem to be working fine again, 1 we rarely use so I'm not super worried about it, but the other 2 are laptops and don't seem to respond even if the new key is put into it, so I'm really starting to think that it's a problem with some update that they all downloaded or something as I've read that sometimes windows updates can cause this problem.

I've already re-created the licensing store, re-armed the activation, and tried just about everything apart from deleting the slui.exe file completely or popping in the windows 7 cd to do a repair and try to fix it.

Here is the MAG Diag for one of the laptops that I just ran today:

Code:
Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
   
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a2
  Windows Product Key: *****-*****-KW8V2-RB9QG-BQQDB
  Windows Product Key Hash: qKkhL4G1EJsNYE0dJzGz4GMfOfk=
  Windows Product ID: 00371-702-8977765-06359
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {365EA4A9-7CB4-4774-9D4A-C15300CE3BB8}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.140303-2144
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
   
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
   
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
   
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
   
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
   
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
   
  File Scan Data-->
   
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{365EA4A9-7CB4-4774-9D4A-C15300CE3BB8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BQQDB</PKey><PID>00371-702-8977765-06359</PID><PIDType>5</PIDType><SID>S-1-5-21-2044975471-2190497291-94661491</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20110927000000.000000+000</Date></BIOS><HWID>75D43D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
   
  Spsys.log Content: 0x80070002
   
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
   
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: c1e88de3-96c4-4563-ad7d-775f65b1e670
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00212-702-897776-00-1033-7601.0000-2962014
  Installation ID: 002312098020648515255014446533967321248132756633705330
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: BQQDB
  License Status: Notification
  Notification Reason: 0xC004F200 (non-genuine).
  Remaining Windows rearm count: 3
  Trusted time: 10/23/2014 2:33:51 PM
   
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C4A2
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 10:23:2014 14:29
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
   
   
  HWID Data-->
  HWID Hash Current: MgAAAAEAAwABAAIAAAABAAAAAgABAAEAJJSuUfcfen8krNavDKQQh7iaZkrmCR5yRso=
   
  OEM Activation 1.0 Data-->
  N/A
   
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name           OEMID Value     OEMTableID Value
    APIC                                    DELL                       M09    
    FACP                                   DELL                       M09    
    HPET                                    DELL                       M09    
    MCFG                                  DELL                       M09    
    DMAR                                 DELL                       M09    
    ASF!                                     DELL                       M09    
    TCPA                                                                   
    SLIC                                      DELL                       M09    
    SSDT                                    PmRef                  CpuPm
Any suggestions on how to go about fixing this problem? I really appreciate any help in advanced that I receive.

Thanks,
David



OH! Almost forgot.... I did not put any AV software on any of the computers, nor did the installation come with any. So unless some of it got transfered over with the old files (which I wouldn't even know what AV they were using before I updated it) there shouldn't be any traces of anything on their computers other than MSE that corporate put on them.


My System SpecsSystem Spec
.
26 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Key in use is an MSDN Key from a not-for-resale MSDN account.
Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

Please read the following posts.... .................................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

see also this post....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


Also - have a look at this video....


http://www.youtube.com/watch?v=hzqNNiOM0cs

You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...
http://www.microsoft.com/en-gb/howtotell/default.aspx

My System SpecsSystem Spec
26 Oct 2014   #3
Zalhala

Windows 7 Home Premium 64 bit
 
 

Thanks NoelDP! I really appreciate it. It wasn't the news I was hoping for but was what I had secretly been suspecting. I'll fill out the reports and see what happens but otherwise we'll just have to buy new codes.

Thanks again for your help!
David
My System SpecsSystem Spec
.

27 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If I remember right, MS has a one kit per household rule - so the best you can expect is one new Windows license

Good luck!
My System SpecsSystem Spec
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