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Windows 7: Can't check for new Windows Updates - Error 80073701

04 Nov 2014   #11
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Lea,

Sorry for the delay, this week has just been so busy for me and I've had barely any time to get online. I have an exam tomorrow and two more on Friday so unless I find a few spare minutes to look at this, I won't be able to look at this until the weekend.

Tom


My System SpecsSystem Spec
.
05 Nov 2014   #12
Lea Massiot

Windows 7 Professional SP1 64bit
 
 

Ok Tom. Good luck for your exams.
Best regards.
My System SpecsSystem Spec
08 Nov 2014   #13
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Lea,

Let's start off with this:

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Please download the attached file, WUA_64.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages

  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, zip up and attach the following folder to your next post please:

    C:\Windows\Logs\CBS

https://dl.dropboxusercontent.com/u/...ric/WUA_64.zip

Tom
My System SpecsSystem Spec
.

09 Nov 2014   #14
Lea Massiot

Windows 7 Professional SP1 64bit
 
 

Hello Tom.
I hope you did well at your exams.
I did what you asked for.
It's ready.
Best regards.
My System SpecsSystem Spec
09 Nov 2014   #15
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Lea,

They went very well, thank you.

Thanks for the logs, that rules out quite a lot but I'm still trying to track down the problem. I'm going to need a few more files please:

Export registry as hive
  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.

Go to C:\Windows\system32\config\ and copy the file COMPONENTS to your Desktop.

Zip up the two files (CBS and COMPONENTS) and then upload them to Onedrive, Dropbox or another filesharing website and send me the link please - they'll be too big to upload as an attachment here.

Tom
My System SpecsSystem Spec
09 Nov 2014   #16
Lea Massiot

Windows 7 Professional SP1 64bit
 
 

Hello Tom,

> They went very well, thank you.
Good for you

This should work:
https://onedrive.live.com/?cid=6211e...FkHyAkFg3S9ZGo
Please tell me if it doesn't.

Best regards.
My System SpecsSystem Spec
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