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Windows 7: Cannot install IE 11 Update, Code 9C59 error

27 Oct 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Nah - just a bit fiddly

Here's the problem files according to SFC...
Code:
 Line 21295: 2014-10-27 00:57:28, Info                  CSI    0000033d [SR] Repairing 4 components
 Line 21296: 2014-10-27 00:57:28, Info                  CSI    0000033e [SR] Beginning Verify and Repair transaction
 Line 21299: 2014-10-27 00:57:28, Info                  CSI    00000340 [SR] Cannot repair member file [l:24{12}]"chs_boot.ttf" of Microsoft-Windows-BootEnvironment-Core-Fonts-CHS-Boot, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 21302: 2014-10-27 00:57:30, Info                  CSI    00000342 [SR] Cannot repair member file [l:22{11}]"PINTLGT.IMD" of Microsoft-Windows-IME-Simplified-Chinese-TrigramDictionary, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 21305: 2014-10-27 00:57:31, Info                  CSI    00000344 [SR] Cannot repair member file [l:18{9}]"l2057.ngr" of Microsoft-Windows-SpeechRecognizerENG.ale, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 21308: 2014-10-27 00:57:33, Info                  CSI    00000346 [SR] Cannot repair member file [l:38{19}]"NlsLexicons0816.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
...add the missing/corrupt CheckSUR files
Code:
(f) CSI Payload File Corrupt 0x00000000 CntrtextInstaller.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5 
(f) CSI Payload File Corrupt 0x00000000 CntrtextInstaller.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_0b66cb34258c936f
...and the missing Identity... Unh?? - I misread it earlier, and CheckSUR did in fact manage to fix it!

So we only have the file problems to deal with after all.

I'll post a fix protocol later.


My System SpecsSystem Spec
.
29 Oct 2014   #12
rogerh2

Windows 7 Home Premium x64
 
 

Hi, Noel,

Just on the off chance, I tried the update again after the last time running SURT using the .manifest file you provided.

It worked! Now I have Internet Explorer 11 installed. (All that work for just to get a new version of IE. :-)

So, while there are apparently still file problems on the PC, it's not causing any noticeable problems at the moment. I certainly would like to get them fixed, sometime, but it's not urgent.

No need to spend more time on this, unless you want to. (And, the file issues may have changed anyway, since I've installed several more Windows Updates now.)

Really do appreciate your time and effort on this problem, and especially for fixing it for me.

Thanks,
Roger
My System SpecsSystem Spec
01 Nov 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - rh2ab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\rh2ab
hit the enter key - if you get a 'Not Found' error try
DIR D:\rh2ab
or
DIR E:\rh2ab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\rh2ab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
.

01 Nov 2014   #14
rogerh2

Windows 7 Home Premium x64
 
 

Thanks, Noel,

Appreciate the files to fix my computer problem.

Before I do this, though, I want to double-check: it's not a problem that I was able to get the Windows Update to work since the last SFC results I sent you (in fact, installed several updates)? I.e., no possibility that the updates may have replaced one of these problem files, and XCOPYing the ones you sent might replace a new file with a different version?

Just checking - please let me know.

Thanks,
Roger
My System SpecsSystem Spec
01 Nov 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Nope - any files that new updates have installed will be either in different locations, or can be safely overwritten by the files here.
My System SpecsSystem Spec
01 Nov 2014   #16
rogerh2

Windows 7 Home Premium x64
 
 

Thanks, Noel.

I followed your directions, then re-ran SFC, and it said that it "found no integrity violations."

Guess that means you fixed it.

I've attached the latest CBS.log, so you can check.

Thanks for all your help!
Roger
My System SpecsSystem Spec
02 Nov 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks good to me - with any luck it should prevent any more problems wit Windows Update.

Good luck!
My System SpecsSystem Spec
05 Nov 2014   #18
rogerh2

Windows 7 Home Premium x64
 
 

Thanks, Noel,

Appreciate all of your work getting this problem fixed.

Been using the computer for a few days, and everything seems to be fine. Amazing work! I'm glad to find that there are people like you who actually understand how to fix Windows rather than just say "do a fresh reinstall of Windows, that'll fix it. "

One more question, if you don't mind - I think that this problem may have been caused by a problem with the hard disk. It seems to be developing bad sectors: already had to reinstall Windows 7 once before, and Chkdsk has found and marked a number of bad sectors on the drive.

(If you can trust Chkdsk: it seems to be a pretty crude piece of software, kind of like using a sledgehammer - all it can do is erase clusters that have problems or mark disk sectors as bad.)

Do think these corrupted files that you fixed could be related to the apparent problems with the hard disk? I'd appreciate your opinion or any insight on this.

Thanks again for your help,
Roger
My System SpecsSystem Spec
05 Nov 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

'bad sectors' in CHKDSK are always a BAD sign!
The reason is simple.
All hard drives have a number of 'spare' sectors which the firmware deals with directly - and substitutes for bad sectors so that Windows doesn't even know about them. Once all the available spare sectors have been used, then windows has to do the job - and it's only then that you see bad sectors appearing in the CHKDSK results.
Therefore it's quite possible that the three or four bad sectors that appear are actually only the tip of an iceberg that could be over a thousand sectors large.

Back up your data to external storage NOW - and then test the hard drive with the manufacturer's test utility run the short test first and see if it fails. If that passes, try the long test. If either fail then the drive should be replaced.
The reason for running the short test first is that it doesn't place the same high level of stress on the drive hardware as the long test - so is less likely to destroy the drive completely. - which is why you must back up data before running either test!

CHKDSK is a pretty good tool really - but it's not infallible. If the number of bad sectors it shows is climbing steadily it indicates the drive is failing progressively - and needs replacement sooner rather than later.
My System SpecsSystem Spec
16 Feb 2016   #20
rolflin

windows 7 32bits
 
 

This is still happening on 2016!!



Noel You are my last chance!! Got followed all tricks on blogs... but no luck.

Uploaded a CBS.LOG file after sfcfix and sfc /scannow..and a lot more of fixes...


Attached Files
File Type: rar CBS.rar (985.1 KB, 3 views)
My System SpecsSystem Spec
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 Cannot install IE 11 Update, Code 9C59 error




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