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Windows 7: Windows 7 64 - Windows .NET Update KB2972211 - Error Code 800737

30 Oct 2014   #1
PlayersFinest

Windows 7 Ultimate x64
 
 
Windows 7 64 - Windows .NET Update KB2972211 - Error Code 800737

Hi,

the Update above won't install on my machine. I tried several fixes - Microsoft FixIt, complete deinstallation - but nothing helps. Everything thing else (updates) works fine, after the deinstallation of Microsoft .NET Framework the Microsoft Security Essentials Update popped up (didn't before, but I did simultaneously remove my Avast! AV)

1. I have tried to run the System Readiness Tool - error 0x8007000d. (Try to fix that atm with Microsoft help routine)

2. Did run several sfc /scannow, it reports some corrupted system files that it cannot fix and I had to run it 3 times before reaching 100%, due to holds. CBS Log is attached.

P. S. Several reboots - no change.


My System SpecsSystem Spec
.
30 Oct 2014   #2
PlayersFinest

Windows 7 Ultimate x64
 
 

Update 1: Got the SRT to work with the MS fix, logs attached.

- DISM.exe /Online /Cleanup-image /Scanhealth needed two tries
- DISM.exe /Online /Cleanup-image /Restorehealth didn't work (error code 87)
My System SpecsSystem Spec
31 Oct 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Those commands are only valid in Windows 8 and up.

The last SFC scan reveals the following problems.
Code:
 Line 7234: 2014-10-30 12:01:35, Info                  CSI    00000388 [SR] Repairing 9 components
 Line 7235: 2014-10-30 12:01:35, Info                  CSI    00000389 [SR] Beginning Verify and Repair transaction
 Line 7238: 2014-10-30 12:01:35, Info                  CSI    0000038b [SR] Cannot repair member file [l:20{10}]"IMJPZP.DIC" of Microsoft-Windows-Desktop_Technologies-Text_Input_Services-IME-Japanese-ZipCodeDictionary, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7241: 2014-10-30 12:01:35, Info                  CSI    0000038d [SR] Cannot repair member file [l:20{10}]"msyhbd.ttf" of Microsoft-Windows-Font-TrueType-MicrosoftYaHeiBold, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7244: 2014-10-30 12:01:35, Info                  CSI    0000038f [SR] Cannot repair member file [l:16{8}]"msyh.ttf" of Microsoft-Windows-Font-TrueType-MicrosoftYaHei, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7247: 2014-10-30 12:01:36, Info                  CSI    00000391 [SR] Cannot repair member file [l:22{11}]"PINTLGT.IMD" of Microsoft-Windows-IME-Simplified-Chinese-TrigramDictionary, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7250: 2014-10-30 12:01:36, Info                  CSI    00000393 [SR] Cannot repair member file [l:18{9}]"Chess.dll" of Microsoft-Windows-Shell-PremiumInboxGames-Chess, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7253: 2014-10-30 12:01:36, Info                  CSI    00000395 [SR] Cannot repair member file [l:24{12}]"Narrator.exe" of Narrator-NonMSIL, Version = 6.1.7601.22116, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7256: 2014-10-30 12:01:36, Info                  CSI    00000397 [SR] Cannot repair member file [l:24{12}]"win32spl.dll" of Microsoft-Windows-Printing-Spooler-Networkclient, Version = 6.1.7601.22502, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll post a fix protocol later.
My System SpecsSystem Spec
.

31 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - pftaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\pftaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\pftaa
or
DIR E:\pftaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\pftaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
02 Nov 2014   #5
PlayersFinest

Windows 7 Ultimate x64
 
 

Did the scan, no cbs.log to post (?), everything went fine. Now I'm doing the "looking for updates" check (no updates were found, but before the reboot there were about 3 in queue).

Starting at 1 now again, because the update is still stuck with 80073701. :/
My System SpecsSystem Spec
12 Dec 2014   #6
PlayersFinest

Windows 7 Ultimate x64
 
 

Finally gave up on this after weeks - simply unfixabale.
My System SpecsSystem Spec
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 Windows 7 64 - Windows .NET Update KB2972211 - Error Code 800737




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