Windows 7 Updates are failing and can't install software

heimdal · 02 Dec 2014

Hi Noel,

Was able to install about 15 updates without an issue, I did a few at a time.

After reading a post I tried to install the offline version of KB2858725, it starts and sits in the Processes but no prompt or message window is displayed.

This left 2 updates left:
KB2858725 - .Net Update
KB890830 - Windows Malicious Software Removal Tool x64 - Nov 14

It is currently trying to install KB890830. It started at 9.07 pm last night and is still running at 7 am this morning. The only entries for this period are: All updates already downloaded, setting percent complete to 100

This is still being written to the log so will let it go until tonight.

I have added the windows log I collected last night and will add another one tonight.

NoelDP · 03 Dec 2014

My immediate suspicion where the MSRT fails to run properly (though it can take some time on a large HD) is that there is malware preventing it from working. It's possible that some other program is interfering (perhaps AVG?)
I tend to think that the problem here is external to MSRT - perhaps either a locked file or disk problems.
I need to have a look at the event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

heimdal · 04 Dec 2014

Files upload as requested

NoelDP · 04 Dec 2014

There are a huge number of MySQL errors in the Application event logs - all indicating corruption of the various schemas in use.
The System log indicates a lot of error 51 - 'An error was detected on device \Device\Harddisk3\DR3 during a paging operation.'. These can often be ignored, as they can be generated as the system registers the presence of a USB-attached storage device.
Please check which HD these relate to - use the Disk Management console to see which disk is being referred to as Harddisk3/DR3

There's not really a lot else wrong in there - although there do seem to be frequent failures during the shutdown/reboot process.

The first failure code in the recent update attempts was this one...
'Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 for x64-based Systems (KB2984981).'

Try this...
Open an Elevated Command Prompt, and run the following commands...

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired

reboot and then attempt Windows Update again.

heimdal · 04 Dec 2014

Hi Noel,

I followed your instructions and all the new update installed successfully, including the .Net update that has been an issue. It has re-installed some of the failed ones, all of the new ones without error.

As far as the shutdown/reboot, it has not been working. It says shutting down but never does. This is all working since your last change. Thank you for your help, certainly prevent me from going completely mad.

I will leave this open for a couple of days and check the updates, it no problems I will close. Really appreciate you assistant with this.

NoelDP · 05 Dec 2014

Great news!
Good luck!

heimdal · 10 Dec 2014

Hi Noel - I have had not problems with the update since the last message. It all appears to be fixed and that is greatly appreciated. Thank you so much. Luke