Windows 7 Updates are failing and can't install software

heimdal · 30 Oct 2014

Hi,

My computer continually freezes when trying to install update or other software.

I have run AVG Anti Virus and Malawarebytes Anti-Malware.

These have all come up clear.

I ran SURI as per the post instructions and it have not finished after 12 hours.

I ran scannow and got a "Windows Resource Protection did not find any integrity violations"

No error but it is freezing on an update KB890830.

NoelDP · 31 Oct 2014

Did CheckSUR not produce any log file at all? - there's no CheckSUR.log file in your upload.

Please post the log if there is one at all.

heimdal · 25 Nov 2014

The only log file was the CBS log included in the ZIP file. I ran it again last night to check and got another CBS.log, which I have attached.

NoelDP · 25 Nov 2014

Let's try this again...

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

heimdal · 26 Nov 2014

Sorry Noel - I am completely confused.

The post states:
Step 1 - run SURT, as stated in the original post. This ran for 12 hours and never finished.
Step 2 - run SFC scan, as stated in the original post this did not find any errors. And returned the message:
"Windows Resource Protection did not find any integrity violations"
Step 3 - Windows Update Error. As stated in original message not error listed.
Step 4 - Log Collection. I zipped the logs as per instructions and attached to the original post.
Step 5 - Start a new thread, I though this was a new thread.

The CheckSur file have the following information:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-11-26 12:43

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 243
No errors detected

So I am a little unsure in following the instruction what I missed, I have gone back to the instruction as per your last message and am at a loss on where to go next.

Thanks

NoelDP · 26 Nov 2014

That Checksur result shows that it ran successfully - today, at least.
That leaves me almost as confused as you

Please upload the C:\Windows\windowsupdate.log file - hopefully it will have a little more helpful data.

heimdal · 26 Nov 2014

Hope this provides something useful

NoelDP · 26 Nov 2014

There are a number of problems showing there - not just the one - and it looks to me as if a full reset of Windows Update is required.

Let's start with the automated fix from MS...
How do I reset Windows Update components?
ignore the popover that may appear on the page - get rid of it, and then download the reset tool for Windows 7.

Run it, and note the results, then reboot and do a Check for Updates.
What happens?
Attempt to install ONLY the oldest found update.
What happens?
If it installs OK, try the rest - if not, then post the new Windowsupdate.log file aand we'll see if anything has changed.

heimdal · 01 Dec 2014

Hi Noel,

I really appreciate your help, this is driving me nuts.

The link in your message - returns a page not found.

I found this Windows Update - Reset and used method 1.

I tried to download the oldest update - KB2858725.

It hung. I have attached the Windowlogs

NoelDP · 01 Dec 2014

The very end of the windowsupdate.log file reads..

Code:

2014-12-01 21:00:40:647 1260 1760 Agent *************
2014-12-01 21:00:40:647 1260 1760 Agent ** START **  Agent: Installing updates [CallerId = AutomaticUpdates]
2014-12-01 21:00:40:647 1260 1760 Agent *********
2014-12-01 21:00:40:647 1260 1760 Agent   * Updates to install = 1
2014-12-01 21:00:40:647 1260 1760 Agent   *   Title = Microsoft .NET Framework 4.5.1 for Windows 7 x64-based Systems (KB2858725)
2014-12-01 21:00:40:647 1260 1760 Agent   *   UpdateId = {5EB03BEA-4F70-4136-9529-3BA5015AEE9A}.200
2014-12-01 21:00:40:647 1260 1760 Agent   *     Bundles 1 updates:
2014-12-01 21:00:40:647 1260 1760 Agent   *       {91932CFB-C396-44C7-95ED-C1AB4357D950}.200
2014-12-01 21:00:40:663 1260 cf0 AU Getting featured update notifications.  fIncludeDismissed = true
2014-12-01 21:00:40:663 1260 cf0 AU No featured updates available.
2014-12-01 21:00:49:461 1260 1760 DnldMgr Preparing update for install, updateId = {91932CFB-C396-44C7-95ED-C1AB4357D950}.200.
2014-12-01 21:00:49:711 5520 1740 Misc ===========  Logging initialized (build: 7.6.7600.320, tz: +1000)  ===========
2014-12-01 21:00:49:711 5520 1740 Misc   = Process: C:\Windows\system32\wuauclt.exe
2014-12-01 21:00:49:711 5520 1740 Misc   = Module: C:\Windows\system32\wuaueng.dll
2014-12-01 21:00:49:711 5520 1740 Handler :::::::::::::
2014-12-01 21:00:49:711 5520 1740 Handler :: START ::  Handler: Command Line Install
2014-12-01 21:00:49:711 5520 1740 Handler :::::::::
2014-12-01 21:00:49:711 5520 1740 Handler   : Updates to install = 1

It looks as if the data collector hadn't finished saving the log before you uploaded - please try uploading another copy of the file.
the .NETupdates are possibly not the bet ones to attempt a test with anyhow, try installing KB2847077 instead before uploading the new copy of the windowsupdate.log file.