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Windows 7: Windows 7 Pro 64-bit update error code 8007370B

12 Nov 2014   #51
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR scan crashed again
I suspect that we're on a losing wicket here

I think that possibly your best way forward is a repair install - there could well be errors elsewhere in the registry that are giving false results and impeding things.

See the instructions here... Repair Install


My System SpecsSystem Spec
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12 Nov 2014   #52
n2jlc

Windows 7 Professional 64-bit
 
 

Bummer. :-( OK I will do the repair install, but will not have the time until this weekend. I will do it then and then post the results.

Thanks so much for all of your help.
My System SpecsSystem Spec
12 Nov 2014   #53
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I hate doing things like that - especially with such a willing partner! - but I think it's the shortest route to a fully-repaired installation (assuming it works), because of the probability of errors elsewhere in the system.

Good luck with it!
My System SpecsSystem Spec
.

15 Nov 2014   #54
n2jlc

Windows 7 Professional 64-bit
 
 

Hello. I spent most of the day making sure everything was backed up (just in case). Found I could not do a Microsoft backup. It gave the same error as what I was getting with the updates. So I just had to do a copy/paste backup. I also found I could not get to the user folder under the account I was logged in with even though it was an administrator account. The error said i did not have permissions. (????)

So I tried the repair installation. It "blew up" when it went to step 2 and tried to gather information.

I created a second account with administrator privileges and found i could then access the user folders under documents and settings. So tried the installation upgrade and it failed again.

Does this mean we will have to do a clean install?
My System SpecsSystem Spec
16 Nov 2014   #55
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It certainly sounds like it to me
You have two options potentially:
1) use whatever Recovery software came with the machine
2) a clean install using MS media. - see the instructions here... Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
16 Nov 2014   #56
n2jlc

Windows 7 Professional 64-bit
 
 

Bummer. OK, I will probably wait until we are off for our Thanksgiving break next weekend to do that. But I will post the results. Thanks again for all of your help.
My System SpecsSystem Spec
17 Nov 2014   #57
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good luck with it!
My System SpecsSystem Spec
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 Windows 7 Pro 64-bit update error code 8007370B




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