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Windows 7: unable to install Windows 7 SP1

04 Nov 2014   #1
risbarre

windows 7 64 bits profesional edition
 
 
unable to install Windows 7 SP1

Hi,
I have been trying to install Windows 7 SP1 (KB976932) but It doesn't work

Following the instructions from Microsoft (Découvrir comment installer Windows 7 Service Pack 1 (SP1)), I started first to use Windows Update, but it doesn't offer to install the SP1...

So I downloaded "Windows 7 et Windows Server 2008 R2 Service Pack 1 (KB976932)" from the MS download center (Download Windows 7 et Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center). I selected the 1.9 GB package ' 7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso ), but I can't execute it.
When I double click it, it proposes to burn it on a CD ROM!


tanks for your help


My System SpecsSystem Spec
.
04 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
04 Nov 2014   #3
risbarre

windows 7 64 bits profesional edition
 
 

Hi NoelDP,
thanks for your reply.

1) I installed SURT.

2 I ran the SFC /SCANNOW from elevated command prompt. I got the message that the windows resource protection didn't find any integrity violation.(see screens shot)

3) I have no error message from windows update (see screenshot); My windows is (almost) updated, but hasn't installed SP1

4)log collection
uploaded the zipped CBS.log file.

Thanks
Alain

Regards
My System SpecsSystem Spec
.

04 Nov 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - there is no significant data in your uploaded files
perhaps we'll have more luck elsewhere...
Please post the C:\Windows\windowsupdate.log file, and your Event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
05 Nov 2014   #5
risbarre

windows 7 64 bits profesional edition
 
 
windowsupdate.log and Events log

here are the 3 logs :
  • windowsupdate.log
  • AppEvt
  • SystemEvt

Thanks for your help

Regards

Alain
My System SpecsSystem Spec
05 Nov 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

All the errors in the Windowsupdate.log file seem to be consistent with the idea that the problem is caused by a bad proxy - although there appears to be no proxy set.

What AV is in use? what other AV's have EVER been installed?
What other security software is installed?

Have you ever used a registry 'cleaner' or similar software?
My System SpecsSystem Spec
06 Nov 2014   #7
risbarre

windows 7 64 bits profesional edition
 
 

Hi Noel,

I'm using avast! , the free version.

I think that, before, I used McAfee that has been provided with my laptop by Toshiba.

I also use Malwarebytes,

I don't remenber having used a registry cleaner...

Thanks for your help

Alain
My System SpecsSystem Spec
06 Nov 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

McAfee often leaves rubbish behind which can cause unpredictable behaviour...

Download theMcAfee removal tool from:



http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe



Click Save, andsave the file to a folder on your computer.

Navigate to thefolder where you saved the file.

right-click onMCPR.exe and select 'Run as Administrator' to run the removal tool.



when complete,reboot.





Afterthe reboot, open an Elevated Command Prompt, and run the following command



NETSH WINSOCK RESET



You'llbe advised to reboot - do so.

Avast can at times also cause problems with Windows update - but let's see if removing the dregs of McAfee makes any difference.


My System SpecsSystem Spec
06 Nov 2014   #9
risbarre

windows 7 64 bits profesional edition
 
 

Done!

Were you able to confirm (with the logs) that SP1 is not installed ? do you want me to check with Windows update (I do not know how to do) ? Why can't I run the dowloaded package from the MS downloadcenter ?

Thks

Alain
My System SpecsSystem Spec
06 Nov 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Windowsupdate log definitely shows that SP1 is NOT installed - the Windows version is quoted in there at every start of the WU system
My System SpecsSystem Spec
Reply

 unable to install Windows 7 SP1




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