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Windows 7: Windows will not update, stoping other programs from updating

05 Nov 2014   #1
Joesservice

Windows 7 Home 64 on a HP Laptop
 
 
Windows will not update, stoping other programs from updating

HP Laptop running windows 7 - 64
Windows will not check for updates or run updates.
When I attempt to make windows check for updates I get error - windows update can not currently check for updates, because the service is not running. You may need to restart.
I have restarted the computer more times than I can count.
I tried to download a SURT. Says it downloaded but then I get error - Installer encountered an error: 0x80070424 The specified service does not exist as an installed service.
I tried to print a Log Collection I get a Error: File not found or no read permission.
However I was able to run a SFC and it came back - Windows Resource Protection did not find any integrityviolations.

I have been reading online forums and messing with this for 3 weeks.
This is a work computer and I need to install updates for work but they say the updates will not run until Windows is updated.


My System SpecsSystem Spec
.
05 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please downloadthe Farbar Service Scanner from



http://www.bleepingcomputer.com/download/farbar-service-scanner/



Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.



My System SpecsSystem Spec
06 Nov 2014   #3
Joesservice

Windows 7 Home 64 on a HP Laptop
 
 

Thank you....Here is the report

Farbar Service Scanner Version: 21-07-2014
Ran by Joe's Servicenter (administrator) on 06-11-2014 at 08:18:36
Running from "C:\Users\Joe's Servicenter\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3QS308LQ"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to open SharedAccess registry key. The service key does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Parameters\FirewallPolicy\FirewallRules" registry key. The key does not exist.

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****
My System SpecsSystem Spec
.

06 Nov 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This looks like a severe infestation from malware.


Please downloadand install Malwarebytes Anti-malware(free version) from http://www.malwarebytes.org/products/malwarebytes_free/- UNtick 'Enable free trial of MBAM Premium' at the end of the installation- and update it, then run a fullscan in your main account, and Quickscans in any other user accounts.



Quarantineeverything it finds
My System SpecsSystem Spec
06 Nov 2014   #5
Joesservice

Windows 7 Home 64 on a HP Laptop
 
 

Wow! There were a lot of bugs. I have Quarantined everything. I use AVG virus and have scanned with it. Did not pick up any of this.

Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 11/6/2014
Scan Time: 1:12:10 PM
Logfile:
Administrator: Yes
Version: 2.00.3.1025
Malware Database: v2014.11.06.07
Rootkit Database: v2014.11.01.02
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Joe's Servicenter
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 379407
Time Elapsed: 37 min, 44 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 1
Trojan.Agent, C:\Windows\svchost.exe, 3668, , [7a1575c31d5fe05677b3c1cc8e75db25]
Modules: 0
(No malicious items detected)
Registry Keys: 34
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\CLASSES\APPID\{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}, , [b9d645f33b41d561e967e00903fff60a],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}, , [b9d645f33b41d561e967e00903fff60a],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD}, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\CLASSES\mysearchdial.mysearchdialHlpr.1, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\CLASSES\mysearchdial.mysearchdialHlpr, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\mysearchdial.mysearchdialHlpr, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD}, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\mysearchdial.mysearchdialHlpr.1, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.MySearchDial.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD}, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.MySearchDial.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD}, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.MySearchDial.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, , [0689a3954f2dd264a761e5cb61a18878],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, , [0689a3954f2dd264a761e5cb61a18878],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{219046AE-358F-4CF1-B1FD-2B4DE83642A8}, , [d6b99d9b92eacc6a2bdc6f7a30d209f7],
Trojan.Agent, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\IEXPLORE.EXE, , [3758ac8c522a43f38257dbe89b68758b],
Trojan.Agent, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\IEXPLORE.EXE, , [3758ac8c522a43f38257dbe89b68758b],
PUP.Optional.CrossRider.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0003026.BHO, , [abe4fc3cd1ab50e65bea7cc25ea51ae6],
PUP.Optional.CrossRider.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0003026.BHO.1, , [f99658e0fb81cb6b90b571cd877ce917],
PUP.Optional.CrossRider.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0003026.Sandbox, , [b6d9b5837b0173c3cc799ca211f240c0],
PUP.Optional.CrossRider.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0003026.Sandbox.1, , [5e310533c8b4b5816fd683bb8b780cf4],
PUP.Optional.CrossRider.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CrossriderApp0003026.BHO, , [018e2c0cdf9d3afc89bca995c53e3cc4],
PUP.Optional.CrossRider.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CrossriderApp0003026.BHO.1, , [c7c8d7617dff0f2760e5bb83bf44946c],
PUP.Optional.CrossRider.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CrossriderApp0003026.Sandbox, , [f699d266b7c5b383a1a464da808307f9],
PUP.Optional.CrossRider.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CrossriderApp0003026.Sandbox.1, , [305f7eba5e1e191d063fcb732bd8738d],
PUP.Optional.SystemSpeedup, HKLM\SOFTWARE\WOW6432NODE\SYSTWEAK\ssd, , [5b34cf696e0e7abc12006ed462a17d83],
Trojan.Zaccess, HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\CLASSES\CLSID\{42AEDC87-2188-41FD-B9A3-0C966FEABEC1}\INPROCSERVER32, , [d8b772c683f90d29ae28de648480a65a],
Trojan.Zaccess, HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\CLASSES\CLSID\{42AEDC87-2188-41FD-B9A3-0C966FEABEC1}, , [d8b772c683f90d29ae28de648480a65a],
Trojan.Zaccess, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{42AEDC87-2188-41FD-B9A3-0C966FEABEC1}, , [d8b772c683f90d29ae28de648480a65a],
PUP.Optional.MySearchDial.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MySearchDial, , [f798f64224589b9b99ce48362adade22],
PUP.Optional.CrossRider.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Crossrider, , [bfd039ffeb91a0965e46296802027f81],
PUP.Optional.CrossRider.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\CR_INSTALLER\3026, , [b5dae454adcfbd7982ad96cd877cd12f],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE\1I1T1Q1S, , [b6d92414ee8e58deac7fe3847f840ef2],
PUP.Optional.MySearchDial.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE\mysearchdial, , [eca377c1b9c3d36349cc59293dc710f0],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE, , [6d22b5832755c86ebfaad7a69b694eb2],
PUP.Optional.SystemSpeedup, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SYSTWEAK\ssd, , [008f003857250e28ca47d07252b18977],
Registry Values: 3
Trojan.Zaccess, HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\CLASSES\CLSID\{42AEDC87-2188-41FD-B9A3-0C966FEABEC1}\INPROCSERVER32, C:\Windows\system32\config\systemprofile\AppData\Local\{c9e709ff-f391-860c-25d7-5ea7dc9c281b}\n., , [d8b772c683f90d29ae28de648480a65a]
PUP.Optional.InstallCore.A, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE|tb, 0X2O1C0R2R1R, , [6d22b5832755c86ebfaad7a69b694eb2]
Trojan.Agent.RNS, HKU\S-1-5-21-2286913346-1561967918-2795062421-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON|shell, explorer.exe,C:\Users\Joe's Servicenter\AppData\Roaming\skype.dat, , [256a4aee6517b87e69e17be27a8a4db3]
Registry Data: 0
(No malicious items detected)
Folders: 7
PUP.Optional.MySearchDial.A, C:\Users\Joe's Servicenter\AppData\Roaming\mysearchdial, , [46498bade894e5510fc444b834ce956b],
PUP.Optional.MySearchDial.A, C:\Users\Joe's Servicenter\AppData\Roaming\mysearchdial\icons_0.0.0.0, , [46498bade894e5510fc444b834ce956b],
PUP.Optional.MySearchDial.A, C:\Program Files (x86)\Mysearchdial, , [216ec771e09cd36363c341bdf210ab55],
PUP.Optional.MySearchDial.A, C:\Program Files (x86)\Mysearchdial\1.8.21.0, , [216ec771e09cd36363c341bdf210ab55],
PUP.Optional.MySearchDial.A, C:\Program Files (x86)\Mysearchdial\1.8.21.0\bh, , [216ec771e09cd36363c341bdf210ab55],
PUP.Optional.SystemSpeedup, C:\Users\Joe's Servicenter\AppData\Roaming\systweak\ssd, , [533ca5935c201521f6739f767f84e61a],
PUP.Optional.Updater.A, C:\Users\Joe's Servicenter\AppData\Roaming\DigitalSites\UpdateProc, , [4a453efa3c40ad89cd8591897c875da3],
Files: 50
PUP.Optional.MySearchDial.A, C:\Program Files (x86)\Mysearchdial\1.8.21.0\bh\mysearchdial.dll, , [2f603cfc2854a78fbe476287689a857b],
PUP.Optional.Installcore, C:\Users\Joe's Servicenter\AppData\Local\Temp\is357113909\35186742_stp\HomePageDLL.dll, , [ddb280b881fb31055214a854d43056aa],
PUP.Optional.RegCleanPro, C:\Users\Joe's Servicenter\AppData\Local\Temp\is357113909\35186995_stp\rcpsetup_adppi12_adppi12.exe, , [1f708bad82fa01355d69e450ea16fc04],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old, , [a4ebef49eb914de9ba17a3696e935ba5],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old1, , [ccc3a494760691a5626f85876c95c43c],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old10, , [038cf840adcf0c2ab61b61ab98690bf5],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old11, , [18779d9bc8b444f2409186861ce55ea2],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old12, , [07885ddbeb9193a316bb7c90758c15eb],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old13, , [f8979b9d81fbf244963b30dc8e739967],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old14, , [632c91a76a127abcf8d9d933c140c838],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old2, , [e1aead8b6d0f0c2a9e3347c52bd6e21e],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old3, , [751a6ace64189b9bb61b010b758c59a7],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old4, , [b8d7d266bcc058de13be12fa12ef0000],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old5, , [325d51e7522a3204478a86865fa2a060],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old6, , [d3bc11275a229e98c70a93796d945fa1],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old7, , [b3dc30084834c86e607137d5f70af10f],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old8, , [cdc243f5afcd38fea62b25e78c759070],
Trojan.Tracur.s, C:\Users\Joe's Servicenter\AppData\Local\Intuit\Symantec\qilmyuo.dll.old9, , [99f669cf413bcf67f7da21eb0bf6df21],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old, , [2b647ebaf18b9c9a6e2ab1660bf6aa56],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old1, , [424d0236235969cd8a0e6ea935cc817f],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old10, , [0b84b385abd16ccab3e520f76d94db25],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old11, , [97f8a8904d2f7db93662001746bbad53],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old12, , [eba463d57408e84e76220413ee13a55b],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old13, , [7f108fa91c602c0a0a8ed344778ad32d],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old14, , [3d52b385abd174c21c7c77a0c839d729],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old2, , [533cce6abdbf58de28703bdc4ab79a66],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old3, , [a3ec9f99b4c862d47e1ad93e808139c7],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old4, , [d0bf290f304cc571c3d5a27581803dc3],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old5, , [731ca692b4c8043292060c0bf0115ea2],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old6, , [7c131028ea9246f08f0947d041c0f20e],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old7, , [99f666d2037989addfb925f2659cfc04],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old8, , [bfd07bbd8cf0e65072260f08748d11ef],
Trojan.Clons.DP, C:\Users\Joe's Servicenter\AppData\Local\Macromedia\ypaacvte.dll.old9, , [c2cd8eaa2854f442b6e20f08c53c8977],
Trojan.Dropper.BCMiner, C:\Windows\Installer\{c9e709ff-f391-860c-25d7-5ea7dc9c281b}\U\00000008.@, , [c1cec8707309f4427f435d4cef11ad53],
Rootkit.0Access, C:\Windows\Installer\{c9e709ff-f391-860c-25d7-5ea7dc9c281b}\U\000000cb.@, , [721d68d0e597cb6b678f01c335cfb947],
Trojan.Agent, C:\Windows\svchost.exe, , [7a1575c31d5fe05677b3c1cc8e75db25],
Trojan.Agent, C:\Users\Joe's Servicenter\ctfmon.exe, , [a9e63afea7d5c57150f1d8ebfe05bb45],
Trojan.Agent, C:\Users\Joe's Servicenter\iexplore.exe, , [3758ac8c522a43f38257dbe89b68758b],
Trojan.Dropper, C:\Users\Joe's Servicenter\rundll32.exe, , [6d2296a24636ad895a59269f0003bb45],
Trojan.Agent, C:\Users\Joe's Servicenter\spoolsv.exe, , [147bf840d3a98aac3f8fca56ca3a8d73],
Trojan.Agent, C:\Users\Joe's Servicenter\firefox.exe, , [b8d73ff923599e982b2f3f52c93b3ec2],
PUP.Optional.MySearchDial.A, C:\Users\Joe's Servicenter\AppData\Roaming\mysearchdial\icons_0.0.0.0\62.ico, , [46498bade894e5510fc444b834ce956b],
PUP.Optional.MySearchDial.A, C:\Users\Joe's Servicenter\AppData\Roaming\mysearchdial\icons_0.0.0.0\80.ico, , [46498bade894e5510fc444b834ce956b],
PUP.Optional.MySearchDial.A, C:\Program Files (x86)\Mysearchdial\1.8.21.0\FavIcon.ico, , [216ec771e09cd36363c341bdf210ab55],
PUP.Optional.SystemSpeedup, C:\Users\Joe's Servicenter\AppData\Roaming\systweak\ssd\SSDPTstub.exe, , [533ca5935c201521f6739f767f84e61a],
PUP.Optional.Updater.A, C:\Users\Joe's Servicenter\AppData\Roaming\DigitalSites\UpdateProc\config.dat, , [4a453efa3c40ad89cd8591897c875da3],
PUP.Optional.Updater.A, C:\Users\Joe's Servicenter\AppData\Roaming\DigitalSites\UpdateProc\info.dat, , [4a453efa3c40ad89cd8591897c875da3],
PUP.Optional.Updater.A, C:\Users\Joe's Servicenter\AppData\Roaming\DigitalSites\UpdateProc\prod.dat, , [4a453efa3c40ad89cd8591897c875da3],
PUP.Optional.Updater.A, C:\Users\Joe's Servicenter\AppData\Roaming\DigitalSites\UpdateProc\STTL.DAT, , [4a453efa3c40ad89cd8591897c875da3],
PUP.Optional.Updater.A, C:\Users\Joe's Servicenter\AppData\Roaming\DigitalSites\UpdateProc\TTL.DAT, , [4a453efa3c40ad89cd8591897c875da3],
Physical Sectors: 0
(No malicious items detected)

(end)
My System SpecsSystem Spec
06 Nov 2014   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Noel is very busy.
Now you know wht Noel recommended Malwarebytes.

Did you Quarantine everything or Remove everything?

This would be the next step if it was my computer.


Change Rootkits to Enable and run the test again.

When in Malwarebytes go to Scan at the top and then select custom scan.
While you are in custom scan you will see this. Add/Put a check mark in rootkets. Leave the other things checked like the picture.

Then do another scan. This will take longer so just put on a pot of coffee and wait
until it's done and post results.


Attachment 339578
My System SpecsSystem Spec
06 Nov 2014   #7
Joesservice

Windows 7 Home 64 on a HP Laptop
 
 

Yes I have Quarantined, removed and re-started the computer.
Running another scan now with Tootkits checked.

Thanks so much for the help! Had no idea this computer was this messed up. I'm the primary day time user. Will find out what the evening shift is up to!
My System SpecsSystem Spec
06 Nov 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In my experience the type of errors seen here are accompanied by problems with scheduled tasks.
Bear- can you cope with that?
My System SpecsSystem Spec
06 Nov 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Keep in mind I'm not here to take Noels place because he is the expert.
Noel is very busy and I know he would want to make sure you are clean.
I have Malwarebytes Premium on 3 system and am very failure with it. The time it takes depends on the size of the drive and what is installed on it.
Enjoy the coffee.
My System SpecsSystem Spec
06 Nov 2014   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Noel I'm not understanding you question in post #8.
My System SpecsSystem Spec
Reply

 Windows will not update, stoping other programs from updating




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