Update failure KB2987107 and IE 11 Win 7 x64

Both updates for Win 7 x64 go part way, and then stall.
The "Internet Explorer 11 for Windows 7 for x64-based systems" update returns a "9C59" error code and sometimes "8024000E" after it stalls for a while.
The "Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2987107)" moves the green install bar 99% of the way to the finish line, and then stalls. Still hung after an hour.

Microsoft "Fix It" makes no difference.
Created Windows repair disk. ran sfc /scannow - no help.
Windows Resource Protection did not find any integrity violations.
Hotfix KB947821 downloaded, but won't install.


Any ideas?

Willy

Please post the entire CBS folder - and the C:\Windows\windowsupdate.log file

I think I'd better see the whole logs...

Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

I don't know how relevant this is - but you appear to be having lots of crashes in IE, caused by the NVidia driver.

I would suggest that you should look at updating that driver as a high priority.

This is the only WU-related error that gives us any extra data....

Code:

 
Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
 
Faulting module name: smiengine.dll, version: 6.1.7601.17592, time stamp: 0x4da00329
 
Exception code: 0xc0000005
 
Fault offset: 0x0000000000024fa4
 
Faulting process id: 0x1594
 
Faulting application start time: 0x01cff97f9eccad9c
 
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
 
Faulting module path: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\smiengine.dll
 
Report Id: 1280f1cd-6573-11e4-9ba7-bc5ff43b4bd8

This appears to be a permissions problem -

Please open an ELevated Command Prompt and run the following commands...

Code:

ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\smiengine.dll
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
ICACLS C:\Windows\winsxs
 
 
 .

Post the results...

Here are some instructions to make lifeeasier :)

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.

That looks normal enough - so it's not a problem with permissions on the file itself.
Please try running another SFC /SCANNOW - and post the whole of the C:\Windows\Logs\CBS folder (post the CBSPersist files separately if you need to get under the 8MB file limit)