Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Update failure KB2987107 and IE 11 Win 7 x64

05 Nov 2014   #1
Fastwilly

Windows 7 Pro 64 bit
 
 
Update failure KB2987107 and IE 11 Win 7 x64

Both updates for Win 7 x64 go part way, and then stall.
The "Internet Explorer 11 for Windows 7 for x64-based systems" update returns a "9C59" error code and sometimes "8024000E" after it stalls for a while.
The "Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2987107)" moves the green install bar 99% of the way to the finish line, and then stalls. Still hung after an hour.

Microsoft "Fix It" makes no difference.
Created Windows repair disk. ran sfc /scannow - no help.
Windows Resource Protection did not find any integrity violations.
Hotfix KB947821 downloaded, but won't install.


Any ideas?

Willy


My System SpecsSystem Spec
.
06 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the entire CBS folder - and the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
06 Nov 2014   #3
Fastwilly

Windows 7 Pro 64 bit
 
 

Noel,

I was not able to find the C:\Windows\windowsupdate.log file
Is there somewhere else I should be looking?

I did find some other logs which may be helpful, and attached them.

I assume you do not want the .cab files uploaded that are in the cbs folder.
Or do you?

Any help is appreciated.

Bill

i7-3770k cpu 3.50 GHz
AsRock Z77 Extreme 6 MOBO
32 GB memory
Samsung SSD 830 Series 256GB
nVidia GeForce GTX 670
My System SpecsSystem Spec
.

06 Nov 2014   #4
Fastwilly

Windows 7 Pro 64 bit
 
 

Found some more error information in the Event Viewer.
Looks like Microsoft Security Essentials is having a similar problem.

Bill
My System SpecsSystem Spec
07 Nov 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I'd better see the whole logs...

Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

My System SpecsSystem Spec
07 Nov 2014   #6
Fastwilly

Windows 7 Pro 64 bit
 
 

Hope I have uploaded the event files you are looking for.
Please let me know if I can provide any additional information.

Thank-you,

Bill
My System SpecsSystem Spec
07 Nov 2014   #7
Fastwilly

Windows 7 Pro 64 bit
 
 
Also found WER Report file

Files uploaded from WER Report archive.

Bill
My System SpecsSystem Spec
08 Nov 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I don't know how relevant this is - but you appear to be having lots of crashes in IE, caused by the NVidia driver.

I would suggest that you should look at updating that driver as a high priority.

This is the only WU-related error that gives us any extra data....
Code:
 
Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
 
Faulting module name: smiengine.dll, version: 6.1.7601.17592, time stamp: 0x4da00329
 
Exception code: 0xc0000005
 
Fault offset: 0x0000000000024fa4
 
Faulting process id: 0x1594
 
Faulting application start time: 0x01cff97f9eccad9c
 
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
 
Faulting module path: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\smiengine.dll
 
Report Id: 1280f1cd-6573-11e4-9ba7-bc5ff43b4bd8
This appears to be a permissions problem -

Please open an ELevated Command Prompt and run the following commands...
Code:
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\smiengine.dll
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
ICACLS C:\Windows\winsxs
 
 
 .
Post the results...

Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
08 Nov 2014   #9
Fastwilly

Windows 7 Pro 64 bit
 
 
Icacls

Noel,

This is what I got. Followed your instructions, but
not sure if this is what you were looking for....

Updated nVidia driver yesterday to the very latest.

Bill
_____________________________________________

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingst
ack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\smiengine.dll
C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.76
01.17592_none_672ce6c3de2cb17f\smiengine.dll NT SERVICE\TrustedInstaller:(F)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Administrators:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>
C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-servicingst
ack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.76
01.17592_none_672ce6c3de2cb17f NT SERVICE\TrustedInstaller:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(RX)
NT AUTHORITY\SYSTEM:(I)(OI)(CI)(RX)
BUILTIN\Users:(I)(OI)(CI)(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>
C:\Windows\system32>ICACLS C:\Windows\winsxs
C:\Windows\winsxs NT SERVICE\TrustedInstaller:(OI)(CI)(F)
BUILTIN\Administrators:(OI)(CI)(RX)
NT AUTHORITY\SYSTEM:(OI)(CI)(RX)
BUILTIN\Users:(OI)(CI)(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>
My System SpecsSystem Spec
08 Nov 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks normal enough - so it's not a problem with permissions on the file itself.
Please try running another SFC /SCANNOW - and post the whole of the C:\Windows\Logs\CBS folder (post the CBSPersist files separately if you need to get under the 8MB file limit)
My System SpecsSystem Spec
Reply

 Update failure KB2987107 and IE 11 Win 7 x64




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 - Update KB976932 and KB982526 update failure- error 800b100
Hey, I'm trying to install update KB976932 (Windows Service pack 1 for 64bit) and KB982526 (Microsoft .NET Framework 3.5 SP1) but I keep getting error 800b100 which stops me from doing so. I've tried deactivating my firewall; manually installing from the microsoft website; and using the...
Windows Updates & Activation
Update Failure
I had an update fail. (see long pic included). I tried again and a second shot produced A success for the same update. Can I remove the first one, without any concern?
Windows Updates & Activation
Windows Update KB2977728, KB2976627, KB2987107 Fails with err 80070643
Error 0x8024200d: (KB2976627). 0x80070643: Opdatering til Windows 7 til x64-baserede systemer (KB2977728). 0x80070643: Opdatering til Windows 7 til x64-baserede systemer (KB2977728). CBS.zip file : www.kundensmand.dk/CBS.zip If I install the IE update, it succeeds, but after reboot, it...
Windows Updates & Activation
Update Failure
I have 3 important update failure. KB2656351 KB2600217 KB2698365 First two are being installed but then they re-appear in Update list. The third one gives the error Code 80070065E.
Windows Updates & Activation
Update failure!!
My brother hung up my laptop and at the close was it to install updates and shut down the power button on the laptop now when I connect my laptop says windows on the flag when the league instead of saying says windows is starting to apply the update operation 353 of 74,313 ($ $ _microsoft.net ...)...
Windows Updates & Activation
update failure
Update for Windows 7 for x64-based Systems (KB974431) Installation date: ‎10/‎23/‎2009 7:20 AM Installation status: Failed Error details: Code C004F050 Update type: Important
Performance & Maintenance


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:20.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App