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Windows 7: Error 800736B3 when updating KB3000869 to my Win 7

07 Nov 2014   #1
japirakkari

Windows 7 Home Premiun SP1
 
 
Error 800736B3 when updating KB3000869 to my Win 7

Hello!

I have tried several days to run the KB3000869 update to my Win 7 laptop without success. It always fails and the error code is every time 800736B3.

I have run ccleaner, sfc /scannow, SURT and several other tools but none of them has helped.

My CBS logs can be found here:
https://www.sendspace.com/file/n2sh16

Can you help me?

Regards,

Jari


My System SpecsSystem Spec
.
08 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problems...
Code:
Unavailable repair files:
 servicing\packages\Package_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.cat
I can find no SFC results - but your CBS.log is a mass of errors...
Code:
2014-11-07 22:54:49, Info                  CBS    Appl: Selfupdate, Component: x86_microsoft-windows-packager_31bf3856ad364e35_0.0.0.0_none_11ea043118e85a4e (6.1.7601.22809), elevation:3, lower version revision holder: 6.1.7601.18601
2014-11-07 22:54:49, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateInitiateRollback | CbsExecuteStateFlagAdvancedInstallersFailed
2014-11-07 22:54:49, Info                  CSI    0000000e Performing 1 operations; 1 are not lock/unlock and follow:
  Install (5): flags: 0 tlc: [463c680c5e60b54714ba3d0d41563004, Version = 6.1.7601.18601, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:154{77}]"Package_1_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.3000869-2_neutral_GDR" ncdata: [l:4{2}]"17") thumbprint: (null)
2014-11-07 22:54:49, Error                 CSI    0000000f@2014/11/7:20:54:49.743 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
[gle=0x80004005]
2014-11-07 22:54:52, Error                 CSI    00000010 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #53126# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]
2014-11-07 22:54:52, Error                 CSI    00000011 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #53125# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]
2014-11-07 22:54:52, Error                 CSI    00000012 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #53124# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150004]
2014-11-07 22:54:52, Error                 CSI    00000013 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #53123# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150004]
2014-11-07 22:54:52, Error                 CSI    00000014@2014/11/7:20:54:52.380 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
[gle=0x80004005]
We'll see what effect fixing the CheckSUR errors has - I'll post a fix soon.
My System SpecsSystem Spec
08 Nov 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded afile - jpkaa.zip - to my OneDrive at Noel's OneDrive
Please downloadand save it.
Right-click onthe downloaded file, and select Extract all…
Extract to thedefault location - which will create a new folder jpkaain the same place.
Open this folder- there should be two folders inside it (Manifests,and Packages)
Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages


Nowrun the CheckSUR tool again (it may take a while)
Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

08 Nov 2014   #4
japirakkari

Windows 7 Home Premiun SP1
 
 

Here are the needed logs.

-Jari-
My System SpecsSystem Spec
08 Nov 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great - CheckSUR is happy now.

PLease do another SFC /SCANNOW, and post the new CBS.log - that should tell us if it's also cured the other problems we were seeing.
My System SpecsSystem Spec
08 Nov 2014   #6
japirakkari

Windows 7 Home Premiun SP1
 
 

sfc /scannow is executed. Here is the CBS.log.

-Jari-
My System SpecsSystem Spec
08 Nov 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The log is free of errors -
Go to Windows Update and do a new Check for updates.
Attempt to install ONLY the oldest update found - what happens?

If it installs OK, try the rest
If it fails - post the error code and the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
08 Nov 2014   #8
japirakkari

Windows 7 Home Premiun SP1
 
 

Installation of the update failed and the error code is the same as earlier 800736B3. I attach the windows update log.

-Jari-
My System SpecsSystem Spec
08 Nov 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try doing the update from a Clean Boot...

How to perform a clean boot in Windows
My System SpecsSystem Spec
09 Nov 2014   #10
japirakkari

Windows 7 Home Premiun SP1
 
 

No luck with clean boot, I still get the error message.

-Jari-
My System SpecsSystem Spec
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