Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 Update error 800706BA

08 Nov 2014   #1
ptrthgr8

Win7 Ultimate x64 SP1
 
 
Windows 7 Update error 800706BA

Hi there. I've been dealing with a Win7 update issue for a few days now. Here's what happened...

On 4 November I attempted to install a new nvidia driver (344.60) for my GTX 970. It caused issues. I ended up needing to do a few reinstalls of older drivers and a couple of restores before I was finally able to get the new driver (344.60) up and running. Everything was fine as far as I could tell, until I checked my Windows updates and I noticed that the updates were no longer current - everything had been current up to the nvidia driver issues I encountered, but after all of the various driver reinstalls and system restores nothing was updated since 16 October. The update history now shows a ton of failed installation attempts from 17 October through today (8 November). I assumed there were some wonky registry entries after all of those driver installs and restores, so I ran the registry cleaner in CCleaner (v4.19.4867) and then to make sure I didn't have some weird virus or malware issues I ran complete scans with Malwarebytes (2.0.3.1025) and Trend Micro Internet Security 2015 - no issues were found.

There are 5 updates I'm trying to install. See updatelist.png

I've tried installing all 5 at the same time and also tried installing each individually, but they all error out and give me error code 800706BA. See update1.png.

I followed the instructions and ran SURT (KB947821). It appears to have installed successfully. See updatehistory5.png.

I ran sfc /scannow 4 times (twice in safemode) and it hangs at "Verification 100% complete." I let it hang at that point for an hour and nothing happened.

I've attached the zipped CBS log..

My machine appears to be running fine otherwise, but at this point I'm at a complete loss as to how to resolve this issue. Any help will be greatly appreciated.

Thanks!

~ Greg ~


My System SpecsSystem Spec
.
08 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the beginning of a VERY long error chain...
Code:
2014-11-08 02:45:54, Info                  CBS    Appl: Evaluating package applicability for package Package_74_for_KB2923545~31bf3856ad364e35~amd64~~6.1.1.1, applicable state: Absent
2014-11-08 02:45:54, Info                  CBS    Plan: Skipping package since its start state and target state are both absent for package: Package_74_for_KB2923545~31bf3856ad364e35~amd64~~6.1.1.1, current: Absent, pending: Default, start: Absent, applicable: Absent, targeted: Absent, limit: Staged
2014-11-08 02:45:54, Info                  CBS    Perf: Resolve chain started.
2014-11-08 02:45:54, Info                  CSI    0000000f@2014/11/8:08:45:54.431 CSI Transaction @0x12032b0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [79]"TI1.30407472_1732183834:2/Package_for_KB2923545~31bf3856ad364e35~amd64~~6.1.1.1"
2014-11-08 02:45:54, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:45:54, Info                  CBS    Failed to install catalog file \\?\C:\Windows\SoftwareDistribution\Download\f494723c873b677476f3e1aa8354fabd\update.cat for package [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:45:54, Info                  CBS    Failed to install catalog for package: Package_for_KB2923545~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:45:54, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:45:54, Info                  CBS    Failed to add package. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
... and the end...
Code:
2014-11-08 02:49:15, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:49:15, Info                  CBS    Failed to add package. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:49:15, Info                  CBS    Failed to persist package: Package_2_for_KB2994023~31bf3856ad364e35~amd64~~6.1.1.1. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:49:15, Info                  CBS    Failed to update states and store all resolved packages. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:49:15, Info                  CSI    00000328@2014/11/8:08:49:15.677 CSI Transaction @0x17310b0 destroyed
2014-11-08 02:49:15, Info                  CBS    Perf: Resolve chain complete.
2014-11-08 02:49:15, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
2014-11-08 02:49:15, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800706ba - RPC_S_SERVER_UNAVAILABLE]
Your SFC scans appear to have fallen off into the CBSPersist files - please post the last 2 or 3 of them.
My System SpecsSystem Spec
08 Nov 2014   #3
ptrthgr8

Win7 Ultimate x64 SP1
 
 

Hi, Noel.

Thanks for the quick reply. I may not have let SFC run long enough... I was letting it hang at the 100% complete status for nearly an hour. After I posted here I let it run again, but then I went to bed; it ran overnight and when I got to my machine this morning the output showed that it had completed, found some corrupt files, but was unable to fix some of them, etc. I've attached the new CBS log in case that has more info.

You're right - there were a few CBS persist logs (5 files total, about 58MB worth), but they all look to be from before the last scan completed. (See cbspersistlist.png) Please let me know if you still need these even though the scan completed. (I actually ran sfc again while I was drafting this and it completed again pretty quickly this time, though still unable to fix some of the corrupted files.)

Thanks again, Noel.

~ Greg ~
My System SpecsSystem Spec
.

08 Nov 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the SFC results from this scan...
Code:
2014-11-08 11:41:01, Info                  CSI    00000341 [SR] Repairing 1 components
2014-11-08 11:41:01, Info                  CSI    00000342 [SR] Beginning Verify and Repair transaction
2014-11-08 11:41:01, Info                  CSI    00000343 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.17964_none_c575f33221b24ff7\nlasvc.dll do not match actual file [l:20{10}]"nlasvc.dll" :
  Found: {l:32 b:a0/ddLuB4SvUslo+iuyw+nf6AHXUVN0dbcF5Ct8fKqg=} Expected: {l:32 b:4j8ySRNVSiPNBD3SfUMFr2L0jAVhoPx7eBHlW3Sxvnk=}
2014-11-08 11:41:01, Info                  CSI    00000344 [SR] Cannot repair member file [l:20{10}]"nlasvc.dll" of Microsoft-Windows-NlaSvc, Version = 6.1.7601.17964, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-11-08 11:41:01, Info                  CSI    00000345 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.17964_none_c575f33221b24ff7\nlasvc.dll do not match actual file [l:20{10}]"nlasvc.dll" :
  Found: {l:32 b:a0/ddLuB4SvUslo+iuyw+nf6AHXUVN0dbcF5Ct8fKqg=} Expected: {l:32 b:4j8ySRNVSiPNBD3SfUMFr2L0jAVhoPx7eBHlW3Sxvnk=}
2014-11-08 11:41:01, Info                  CSI    00000346 [SR] Cannot repair member file [l:20{10}]"nlasvc.dll" of Microsoft-Windows-NlaSvc, Version = 6.1.7601.17964, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-11-08 11:41:01, Info                  CSI    00000347 [SR] This component was referenced by [l:156{78}]"Package_4_for_KB2750841~31bf3856ad364e35~amd64~~6.1.1.3.2750841-21_neutral_GDR"
2014-11-08 11:41:01, Info                  CSI    00000348 Hashes for file member \??\C:\Windows\System32\nlasvc.dll do not match actual file [l:20{10}]"nlasvc.dll" :
  Found: {l:32 b:a0/ddLuB4SvUslo+iuyw+nf6AHXUVN0dbcF5Ct8fKqg=} Expected: {l:32 b:4j8ySRNVSiPNBD3SfUMFr2L0jAVhoPx7eBHlW3Sxvnk=}
2014-11-08 11:41:01, Info                  CSI    00000349 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.17964_none_c575f33221b24ff7\nlasvc.dll do not match actual file [l:20{10}]"nlasvc.dll" :
  Found: {l:32 b:a0/ddLuB4SvUslo+iuyw+nf6AHXUVN0dbcF5Ct8fKqg=} Expected: {l:32 b:4j8ySRNVSiPNBD3SfUMFr2L0jAVhoPx7eBHlW3Sxvnk=}
2014-11-08 11:41:01, Info                  CSI    0000034a [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"nlasvc.dll"; source file in store is also corrupted
2014-11-08 11:41:01, Info                  CSI    0000034b Repair results created:
POQ 143 starts:
 
POQ 143 ends.
2014-11-08 11:41:01, Info                  CSI    0000034c [SR] Repair complete
I'll post a fix a little later.
My System SpecsSystem Spec
08 Nov 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - pt8aa.zip - to my OneDrive at Noel'sOneDrive

Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract

Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced BootMenu, at the top of which should be the option'Repair my Computer'

Pick that

You'll have to log in with your username and password.



Pick the option to use a Command Prompt
At the prompt type

DIR C:\pt8aa

hit the enter key- if you get a 'Not Found' error try

DIR D:\pt8aa

or

DIR E:\pt8aa

The drive letterin use when you find the folder will need to be substituted (for<drive>)into the following command...

XCOPY <drive>:\hznaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPYP:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type

EXIT

and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt

then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
09 Nov 2014   #6
ptrthgr8

Win7 Ultimate x64 SP1
 
 

Thanks, Noel.

I just ran through the instructions. The xcopy step resulted in 4 files being copied over. When I ran scannow again it still found some corrupted files that couldn't be repaired. The new CBS log is attached.

Thanks again!

~ Greg ~
My System SpecsSystem Spec
10 Nov 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

According to the SFC results, the file system should be fine now - it found and fixed one error - and nothing else was found..

Please post the CheckSUR.log file
My System SpecsSystem Spec
10 Nov 2014   #8
ptrthgr8

Win7 Ultimate x64 SP1
 
 

Hi, Noel.

I don't see a CheckSUR.log file in the CheckSUR directory. I've attached screenshots of the directory for your reference.

I also attempted to run the updates again this morning and it errored out again - but with a different error number this time. Screenshot attached.

Thanks!

~ Greg ~
My System SpecsSystem Spec
10 Nov 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR log is in the C:\Windows\Logs\CBS folder - or should be!
My System SpecsSystem Spec
10 Nov 2014   #10
ptrthgr8

Win7 Ultimate x64 SP1
 
 

Hmm... I swear I looked there, but I don't recall seeing it. But it *was* very early in the morning and I'm trying to get over a case of Space Ebola that my wife gave to me, so I wouldn't be surprised if I overlooked it. I'm at work at the moment and will check when I get back home later today.

Thanks, Noel.
My System SpecsSystem Spec
Reply

 Windows 7 Update error 800706BA




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 - Update KB976932 and KB982526 update failure- error 800b100
Hey, I'm trying to install update KB976932 (Windows Service pack 1 for 64bit) and KB982526 (Microsoft .NET Framework 3.5 SP1) but I keep getting error 800b100 which stops me from doing so. I've tried deactivating my firewall; manually installing from the microsoft website; and using the...
Windows Updates & Activation
Windows Update fails in Update Check. Error code C80003FA.
Hello, I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates. I've tried several fixes including: - Waiting 15 minutes and running Windows Update again. - Letting Windows Update run on its own schedule. - SFC /Scannow -...
Windows Updates & Activation
Windows update error 800706BA Failing to install any updates
I just did a fresh install on a new SSD for my laptop. I am getting above error. I reinstalled again and got the same. I ran check disk already. And I started SURT 7 hours ago but it is stuck on Initializing installatipn... help...please...let me know if you need anymore info? Diagnostic...
Windows Updates & Activation
Windows Update Error 80070002 & Windows Update Diag Error 0x8007370B
ASUS Desktop PC CM6850 Series Windows 7 Home Premium SP1 64-bit Core i7 4GB RAM 500GB HDD Windows updates not working for a while. Initial was 8007370B appearing in the Windows Update window when searching for updates. Found bad memory using Memtest86+ and pulled the stick. Other stick...
Windows Updates & Activation
Windows update error 9C48, Internet Explorer update.
Hello. It all started couple of days ago when I wansn't able to start my Skype, because at the login window Skype uses Internet Explorer:( I've been trying couple of days to do something. At first I was getting internet explorer 10 update error, but somehow, magically, that update installed, but...
Windows Updates & Activation
Windows could not search for new updates Error 800706BA
Windows 7 Home Premium SP1 Dell Inspiron 1545 Pentium Dual Core T4400 @ 2.2GHz 3GB RAM 64 bit OS I tried to use Windows Update by clicking but then I receive this message:
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App