Windows not genuine after re-install on laptop


  1. win7o
    Posts : 1
    Windows 7 64 bit
       New #1

    Windows not genuine after re-install on laptop


    I upgraded the hard drive to a solid state in my laptop and reinstalled using the OEM windows 7. After re-installing windows is telling me that my product key is not genuine. System specs and MGADiag below. Does anyone know why it's telling me I'm not using genuine?

    System specs:
    Operating System
    Windows 7 Home Premium 64-bit SP1
    CPU
    Intel Core i5 3210M @ 2.50GHz 43 °C
    Ivy Bridge 22nm Technology
    RAM
    6.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
    Motherboard
    LENOVO Lenovo (CPU Socket - U3E1) 45 °C
    Graphics
    Generic PnP Monitor (1366x768@60Hz)
    Intel HD Graphics 4000 (Lenovo)
    1023MB NVIDIA GeForce GT 630M (Lenovo) 35 °C
    Storage
    111GB KINGSTON SH103S3120G (SSD) 39 °C
    Optical Drives
    MATSHITA DVD-RAM UJ8C1
    Audio
    Realtek High Definition Audio


    I ran the Diag report and pasted below.


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2BX64-FW8XJ-7FV38
    Windows Product Key Hash: Td6IdeGeF4Slf6hXWjN1/6RAcJM=
    Windows Product ID: 00359-OEM-9825821-16205
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {445953DB-3400-42BD-82C6-BAE1440D0B15}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{445953DB-3400-42BD-82C6-BAE1440D0B15}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7FV38</PKey><PID>00359-OEM-9825821-16205</PID><PIDType>8</PIDType><SID>S-1-5-21-3355997233-2336320171-2974685613</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>IdeaPad Z580 </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5FCN34WW</Version><SMBIOSVersion major="2" minor="7"/><Date>20120611000000.000000+000</Date></BIOS><HWID>58513007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-258-216205-02-1033-7601.0000-1452014
    Installation ID: 018175069503778541612441467921794814494465862676681254
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7FV38
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 11/8/2014 5:40:36 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:8:2014 18:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAonZ63FD5LvI2EchF9I3MQpAdapSCZZZj

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO CB-01
    FACP LENOVO CB-01
    HPET LENOVO CB-01
    MCFG LENOVO CB-01
    SLIC LENOVO CB-01
    SSDT LENOVO PtidDevc
    ASF! LENOVO CB-01
    FPDT LENOVO CB-01
    SSDT LENOVO PtidDevc
    SSDT LENOVO PtidDevc
    UEFI LENOVO CB-01
    UEFI LENOVO CB-01
    POAT LENOVO CB-01
    SSDT LENOVO PtidDevc
    SSDT LENOVO PtidDevc
    UEFI LENOVO CB-01
      My Computer
    Quote Quote

  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    Seem like you haven't activate your Windows 7. You might have to call Microsoft.

    From your log.

    Notification Reason: 0xC004F009 (grace time expired).
    This should be helpful.

    http://answers.microsoft.com/en-us/w...d-51f215c67c62


     click Start, right click Computer
    Click Properties
    Scroll down to Windows Activation
    Click the link x days until activation.
    Click the link that says 'Show me other ways to activate'
    Enter product key
    Click Next
    Select Phone Activation
    Click Next when Enter your key page displayed
    Select your country
    Click Next, call the number listed
    Remember to explain to the call agent your situation.
    Provide the generated installation ID when requested by the call agent
    They will give you a confirmation ID in return, enter it
    Click Next to complete the activation.

    ------------------------------------------

    When you get done post another log using this Tutorial by Brink.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer
    Quote Quote

  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    (I prefer the 'direct' method the one above will land you on the automated system which often doesn't work with this type of error)



    telephone activation (operator calls)

    Click on theStart button

    in the Searchbox, type

    SLUI 4

    and hit the Enterkey

    follow theinstructions, but when asked which service you require by the telephoneansafone, do NOT reply - this should force an operator to respond, who can dealwith you
      My Computer
    Quote Quote

  6. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #4

    Thanks Noel.
    I forgot all about that method. I did wright it down in my little notebook. Now all I have to do is remember I wrote it down.
      My Computer
    Quote Quote

 

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