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Windows 7: Windows Update could not search for new updates, error 80080005

09 Nov 2014   #1
evanc0912

Windows 7 Home Premium SP1 - 64 bit
 
 
Windows Update could not search for new updates, error 80080005

Hello,

I've been trying for hours to fix a problem with the Windows Update on my laptop. I run Windows 7 Home Premium SP1 x64.

Lately, I noticed that the automatic update is always installing the same 4 updates and this has been going for 2 months. So I tried to search for the solution on the Internet. I've been doing Windows Fix it, and some other stuff that I can find online but none worked. I did clean boot and disabling the Anti Virus (Kaspersky), it didn't solve the problem. I have also tried restoring the system back to the last time the update was working normally. Still, every time I click check for update, it always produce the red sign with the message:
Windows could not search for new updates
Error found: Code 80080005


Could anybody please help me solve this problem? I am concerned about the security of my computer now.
I have attached the Windows Update log files in case it is required.
Thank you in advance.


My System SpecsSystem Spec
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10 Nov 2014   #2
evanc0912

Windows 7 Home Premium SP1 - 64 bit
 
 

please help meeeee
My System SpecsSystem Spec
11 Nov 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks as if you have some major problems...
Code:
2014-11-10 02:51:41:751 1032 1274 Setup Determining whether a new setup handler needs to be downloaded
2014-11-10 02:51:41:751 1032 1274 Setup SelfUpdate handler is not found.  It will be downloaded
2014-11-10 02:51:41:752 1032 1274 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320"
2014-11-10 02:52:11:776 1032 1274 Setup WARNING: Cbs StartSession, error = 0x80080005
2014-11-10 02:52:11:777 1032 1274 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320" failed, error = 0x80080005
2014-11-10 02:52:11:777 1032 1274 Setup FATAL: SelfUpdate check failed, err = 0x80080005
2014-11-10 02:52:11:777 1032 1274 Agent   * WARNING: Skipping scan, self-update check returned 0x80080005
2014-11-10 02:52:11:778 1032 1274 Agent   * WARNING: Exit code = 0x80080005

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

If the file is too large (8MBcompressed), remove the older CBSPersist cab files until the final file isbelow the limit - you can always post them separately after zipping them. (theforum doesn't allow the upload of bare CAB files, for a number of reasons)

My System SpecsSystem Spec
.

14 Nov 2014   #4
evanc0912

Windows 7 Home Premium SP1 - 64 bit
 
 

Thanks for replying. I've just finally got time to do the posting instructions.

The System Update Readiness Tool (SURT) installation was successful. However when I try to do the sfc /scannow I got the message Windows Resource Protection Could Not Start the Repair Service. As instructed, I try to start the Windows Modules Installer service, but it refuses to start and shows the error message:
Error 126: The specified module could not be found.
What should I do next??

The CBS log is attached in this post.

Thanks again in advance for your help.
My System SpecsSystem Spec
15 Nov 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

One of the main registry hives appears to be unreadable, for whatever reason.
I suspect that your best option is going to be a repair install, unless you have a System Restore point that extends back before the problem appeared.

What happens if you attempt a System Restore? (how far back is the oldest available restore point?)?
My System SpecsSystem Spec
15 Nov 2014   #6
evanc0912

Windows 7 Home Premium SP1 - 64 bit
 
 

Currently the oldest system restore point is yesterday (Nov 15), which is weird, because I tried restoring the system a week ago and there were restore points available until August. I wonder where they go...

Anyway, I used the System Restore to the point when the updates were still working (i.e. beginning of Sept, the last time it installed updates other than the 4 same ones I mentioned before), but it didn't solve the problem. So, I undid the restore.

Then, does that mean there's no choice other than repair install? Could you tell me how to do this? Thanks.
My System SpecsSystem Spec
15 Nov 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Noel is off line but I found something that will teach you how to do a Repair Install.

By Brink:

Repair Install
My System SpecsSystem Spec
15 Nov 2014   #8
evanc0912

Windows 7 Home Premium SP1 - 64 bit
 
 

OK then I'll do it tomorrow. Btw, will it erase my files (my music, photos, documents, etc.) and installations? Do I need to back up?

And, I don't think I have the installation CD, will downloading the ISO file from the thread do it for me?
My System SpecsSystem Spec
16 Nov 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep - the download should work fine for you.
My System SpecsSystem Spec
21 Nov 2014   #10
evanc0912

Windows 7 Home Premium SP1 - 64 bit
 
 

Hi, sorry I still haven't got time to do the repair install since I need to use a program everyday for now. I will be needing it until the middle of December, so I think I will do it at that time.

I have this question I've been wondering for a while. Should I go all the way to format my laptop and reinstall it again so that my laptop will be "fresh" again? Afterall, I will need to backup my files.

Thanks! And I hope you don't mind waiting for me. Sorry but it's the best I can do.
My System SpecsSystem Spec
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