Windows Update IE11 Error 9C48; KB2871997 Always Redected


  1. Posts : 2
    Windows 7 Home Premium x64
       #1

    Windows Update IE11 Error 9C48; KB2871997 Always Redetected


    A couple of months ago this system had problems with KB2918614, which, when installed, would cause all MSI files to fail to install. In the process of fixing that, I used System Restore several times to roll back to different points.

    After I discovered it was KB2918614 and uninstalled it, things were fine. (Until it reinstalled itself again later and I had to remove it again.) This month, Windows Update would never finish checking for updates. I went into Add / Remove Programs to see if KB2918614 had installed itself again, but that listed no installed updates.

    I tried SFC /scannow and it wouldn't run.
    I tried System Restore and it didn't help.

    I manually created HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version according to this: Windows Modules Installer Error:126 - Microsoft Community and then things started to work (Windows Update, SFC, and updates being listed in Add / Remove Programs - though only a few were listed).

    Now an optional update (IE11) refuses to install - it gives error code 9C48. (IE 11 is already installed.)
    Additionally, KB2871997 succeeds, but keeps showing up.
    It also doesn't seem like I got the latest batch of patches - only a few items were listed when I checked for updates, though I'm not sure about this.

    CBS.zip attached.
    The CBS directory has 5 cab files that aren't included (they make the zip file greater than the 8 MB limit):
    CbsPersist_20141001070535.cab
    CbsPersist_20141001150330.cab
    CbsPersist_20141007175022.cab
    CbsPersist_20141007233433.cab
    CbsPersist_20141113050230.cab
    From my brief look at the log it looks like there are more registry keys that are missing/broken.

    sfc /scannow reported no integrity violations.

    Thanks.
    Last edited by sexconker; 16 Nov 2014 at 12:35.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The CheckSUR log shows this error...
    Code:
    Checking Package Watchlist
    (f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect  Failed to open store key
    SFC/CBS shows the following error...
    Code:
    2014-11-12 21:02:30, Info                  CBS    Starting TrustedInstaller initialization.
    2014-11-12 21:02:30, Info                  CBS    Fallback code servicing stack search path during setup...
    2014-11-12 21:02:30, Info                  CBS    TI found cbscore.dll at: C:\Windows\servicing\0.0.0.1
    2014-11-12 21:02:30, Info                  CBS    Failed to load Core DLL from path: C:\Windows\servicing\0.0.0.1\cbscore.dll [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
    2014-11-12 21:02:30, Info                  CBS    Failed to initialize CBS Core. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
    2014-11-12 21:02:30, Info                  CBS    Ending TrustedInstaller initialization.
    2014-11-12 21:02:30, Info                  CBS    Failed to initialize Trusted Installer. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
    2014-11-12 21:02:30, Info                  CBS    Starting TrustedInstaller finalization.
    2014-11-12 21:02:30, Info                  CBS    Trusted Installer core was not initialized.
    2014-11-12 21:02:30, Info                  CBS    Ending TrustedInstaller finalization.
    2014-11-12 21:02:53, Info                  CBS    Starting TrustedInstaller initialization.
    2014-11-12 21:02:53, Info                  CBS    Fallback code servicing stack search path during setup...
    2014-11-12 21:02:53, Info                  CBS    TI found cbscore.dll at: C:\Windows\servicing\0.0.0.1
    2014-11-12 21:02:53, Info                  CBS    Failed to load Core DLL from path: C:\Windows\servicing\0.0.0.1\cbscore.dll [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
    2014-11-12 21:02:53, Info                  CBS    Failed to initialize CBS Core. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
    2014-11-12 21:02:53, Info                  CBS    Ending TrustedInstaller initialization.
    2014-11-12 21:02:53, Info                  CBS    Failed to initialize Trusted Installer. [HRESULT = 0x8007007e - ERROR_MOD_NOT_FOUND]
    2014-11-12 21:02:53, Info                  CBS    Starting TrustedInstaller finalization.
    2014-11-12 21:02:53, Info                  CBS    Trusted Installer core was not initialized.
    I suspect that your system is beyond manual repair - and therefore suggest that you attempt a repair install of the OS
    See the instructions here... Repair Install
      My Computer


  3. Posts : 2
    Windows 7 Home Premium x64
    Thread Starter
       #3

    I did end up doing the repair install and it seems to have fixed it. Thanks
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Glad to hear it!
    Good luck with it.
      My Computer


 

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