Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 PC wont update or shut down

12 Nov 2014   #1
Doohan

Windows 7 Ultimate x64
 
 
Windows 7 PC wont update or shut down

Hello, my pc tries to do updates at shut down but they fail and it wont turn off.
I also can't install or update anything like java or adobe, I get errors.

I have installed the SURT tool, ran the SFC scan (no problems) but the CBS folder is 37.1 meg?
There are currently 19 failed updates, do you need the codes for all of them?

Thanks


My System SpecsSystem Spec
.
13 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

If the file is too large (8MBcompressed), remove the older CBSPersist cab files until the final file isbelow the limit - you can always post them separately after zipping them. (theforum doesn't allow the upload of bare CAB files, for a number of reasons)

My System SpecsSystem Spec
13 Nov 2014   #3
Doohan

Windows 7 Ultimate x64
 
 

Thanks, hope I got the right files...
My System SpecsSystem Spec
.

14 Nov 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your CBS log shows the problem as this...
Code:
2014-11-14 05:02:08, Info                  CBS    EvaluateApplicability, package: Microsoft-Windows-EmbeddedSDP-wrapper~31bf3856ad364e35~amd64~~6.1.7601.17514, Package applicability: Absent.
2014-11-14 05:02:08, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2014-11-14 05:02:08, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-11-14 05:02:08, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-11-14 05:02:08, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-11-14 05:02:08, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-11-14 05:02:08, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
The main failing update is Service Pack 1

I suspect that your best option is going to be a repair install, as this error, while fairly common, has no known specific cure.

See the instructions here... Repair Install
My System SpecsSystem Spec
15 Nov 2014   #5
Doohan

Windows 7 Ultimate x64
 
 

Thanks, SP1 was installed about 3 years ago and the PC has been fine since then, why would it be causing problems now? Could it be anything else?

Something else I have noticed, there are new folders appearing on my 2nd hard drive, this is todays: 3ba2b779ac589c1fa4cd0f9f
Heaps of others with similar long names, I have no idea how they are getting there or what's in them.
My System SpecsSystem Spec
16 Nov 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Those folders are being created by abortive attempts to install updates - it's normal for Windows to put them in the drive with the most free space. We can worry about cleanup after we solve the basic problem.

You say that SP1 is installed?
Please post the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
16 Nov 2014   #7
Doohan

Windows 7 Ultimate x64
 
 

Computer\properties says SP1 is installed, unless its wrong?

Is that windowsupdate.log file a text document about 2mb?
My System SpecsSystem Spec
17 Nov 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep - that's the file I need.
It sounds as if it's the SP1installer patch itself that is causing problems here - it's a fairly common problem, but one which I've never see a satisfactory cure for, apart from a repair install.
My System SpecsSystem Spec
17 Nov 2014   #9
Doohan

Windows 7 Ultimate x64
 
 

File attached, thanks
My System SpecsSystem Spec
17 Nov 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The problem updates are all failing with 0x8024200B or 0x80070643 errors - since most seem to be related to Office, let's check that the OSE service is allowed to run properly.

Please open an Elevated Command Prompt, and run the following commands..

SC QC OSE
SC QUERYEX OSE

post the results.


Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
Reply

 Windows 7 PC wont update or shut down




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Home Premium 64 bit Suddenly extremely slow, wont shut down
I came home to and found my mother upset because her Windows 7 Home Premium 64 bit laptop had suddenly become extremely slow. She had tried shutting it down, but it isn't shutting down right. THe task bar and icons disappear, but the background stays and it just stays there, like it was in a coma....
Performance & Maintenance
Windows wont shut down !
I get some different messages when i try to shut down Windows. Sometimes i get a message that a program is running, and sometimes it just says "shutting down". I waited up to 2 hours but nothing happends. I have of course tried Ctrl-alt-delete, and the task manager, but all the proceses running...
General Discussion
Windows 7 wont shut down
Hey everyone, So this morning, for some stupid reason I desided to update my bios, even tho it has been working fine. What made me update was all the improve this and that on the changelogs :P Anyway, the flashing went fine and all and when it was about to start it didnt get into windows. Now...
General Discussion
I shut my laptop down during a windows system update
i have a dell latitude d430 and I accidentally shut it down whilst it was configuring updates. Now, when turning on all i get is the 'configuring updates stage 3 of 3 0% complete' and then it appears to restart and do it all over again. i believe i have tried loading in safe mode but have not...
Windows Updates & Activation
laptop accidentally shut down during windows update
I tried to shut down my laptop, the "Installing update, do not shut down or power off your computer" screen appears but my battery died during the update. And now when I startup the "Launch start up repair" appears and when i click it, I get stuck on a blue flower wallpaper screen thing and nothing...
Installation & Setup
Windows 7 wont shut down says its updating
My laptop says its updating but I left it on over night and it still says updating 1 of 3. Tried mutiple times wont updat are shut down regular.
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:39.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App