New
#11
After running the command in elevated state, it said:
DllRegisterServer in mmcndmgr.dll succeeded.Rebooting now.
[OK]
After running the command in elevated state, it said:
DllRegisterServer in mmcndmgr.dll succeeded.Rebooting now.
[OK]
I decided to run a check disk after reboot. That seems to have solve the script error i was getting every time when opening services since i am not getting it anymore. However, I am still getting the MSI error when uninstalling VMware to be updated. I found this link which i am going through the steps to see if i can get it fixed.
Since I am not getting script error, i decided to disable the usb arbitration. Should i try to fix the update before i run another MGADiag report?
I'd like to see another one now, please - it may be different and point in another direction.
Here it is!:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-FB72Q-DMDPT-7QK94 Windows Product Key Hash: c+o5tgj57YkMEMvFPa1ld9IJWyg= Windows Product ID: 00371-838-9759973-85050 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {C27F0086-499D-483F-90DD-AA2493EC788C}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{C27F0086-499D-483F-90DD-AA2493EC788C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QK94</PKey><PID>00371-838-9759973-85050</PID><PIDType>5</PIDType><SID>S-1-5-21-1526449900-4281526311-3114847299</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1203</Version><SMBIOSVersion major="2" minor="7"/><Date>20120524000000.000000+000</Date></BIOS><HWID>5ADF3407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 11:13:2014 15:15 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Not Registered - 0x80040155 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: PgAAAAIAAgABAAIABAACAAAAAwABAAEAHKIa/rehpjN0xGTHyqQYrWDCif/EljC6JrXkrqXZVlRyir5BNCE= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA OEMMCFG. SSDT AMICPU PROC
Seems that i have more problems than i expected. When i was following the original VMware article to fix 'The MSI " Failed' I encounter that i was not able to uninstall other applications, i was not able to create restore points, and not able to create other user accounts.
When i tested uninstalling another application, it failed with "Error 1719. Windows Installer Service could not be accessed..." I found this link and followed the third post (second post, i couldn't find WOW64 registry) however that did not fix the issue.
This is where I encountered the Restore issue. One of the suggestions i found was to try to restore Windows to an earlier state. I went to Start > right click Computer > Properties > Advanced System Settings > System Protection tab > Create. However, I got "The restore point could not be created for the following reason: An error was detected in the Volume Shadow Copy Service (VSS)... (0x80042318) Please try again. [Close]" Everything i found was to make sure VSS was running and started if it wasn't, which in my case it was running (manual start). Finally, i found to try another user account.
So, here is where i found the last error. I tried to create a new account (there is only one account), but every time i clicked on Add or Remove User Accounts (Control Panel > User Accounts and Family Safety) nothing happened, no window showed. So, i went to Computer Management > System Tools > Local Users and Groups and got "Unable to access the computer <hostname>. The error was: Library not registered." Everything i found for that was the activeds.dll was messed up, but when i try to run "regsvr32 activeds.dll" i keep getting "the module 'activeds.dll' was loaded but the entry-point DllRegisterServer was not found. Make sure that 'activeds.dll' is a valid DLL or CLX file and then try again. [OK]"
At this point, I guess my computer got tired or something because Windows Explorer crashed and had to be restarted. This looked like woke Windows Installer up because now i am able to install/uninstall applications (successfully updated VMware) as well as Windows updates.
However, i still have issues with creating Restore points (same VSS errors) and creating/accessing Local Users and Groups (still getting Library not registered)
What do you think? Would you like a new MGADiag report and application/event log?
I apologize for this long post.
I think new logs would be useful, certainly - I'm surprised that a crash in explorer allowed things to settle down - but it could be an indicator of conflicts in the startup area...
In addition to new event logs, please post the BSOD data file produced here...
Blue Screen of Death (BSOD) Posting Instructions - which will give me a wealth of other data without too much work
Here are the logs. I ran MGADiag, DM log, and App & Sys events (i think DM also got these):
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-FB72Q-DMDPT-7QK94 Windows Product Key Hash: c+o5tgj57YkMEMvFPa1ld9IJWyg= Windows Product ID: 00371-838-9759973-85050 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {C27F0086-499D-483F-90DD-AA2493EC788C}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{C27F0086-499D-483F-90DD-AA2493EC788C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QK94</PKey><PID>00371-838-9759973-85050</PID><PIDType>5</PIDType><SID>S-1-5-21-1526449900-4281526311-3114847299</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1203</Version><SMBIOSVersion major="2" minor="7"/><Date>20120524000000.000000+000</Date></BIOS><HWID>5ADF3407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 11:13:2014 15:15 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: PgAAAAIAAgABAAIABAACAAAAAwABAAEAHKIa/rehpjN0xGTHyqQYrWDCif/EljC6JrXkrqXZVlRyir5BNCE= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA OEMMCFG. SSDT AMICPU PROC
MGADiag still shows this error
Daemon Tools is known to cause problems in Windows 7 - I recommend that you uninstall it and run the installer for the SPTD service to uninstall it properly - http://www.duplexsecure.com/en/faqLicensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
You appear to have NextLive installed - if this is not intentional then it should be uninstalled, as it appears to be considered bordering on malware - you should also run a good malware scanner such as Malwarebytes Antimalware and see if that catches anything else.
Your System Event Log is frankly a bit of a mess
I'm not sure where to start :S
I was hoping that my system was running close to normal
If you don't mind, I would like to do as much as possible to fix the "sad" state of my system.
I went ahead and searched for how to get rid of that NextLive and found this link. Which I followed.
I removed Daemon Tools, ran Malwarebytes Anti-Malware. I also, ran CCleaner at the end.
What would be the best way to attack this "sad" system?
Thanks for all your help!
Run the system normally for 24 hours or so and then post a new setoff event logs - we'll see what difference it's made.
It may also be usefulto gather some more background data - please follow the Blue Screen of Death (BSOD) Posting Instructions and post the resulting data here.