Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Build 7601 Error

19 Nov 2014   #1
mazmakhan

MS Windows 7 Home Premium 64 bit SP1
 
 
Build 7601 Error

Please excuse if this is not the right forum to post this issue in but I'm having a Build 7601. Diagnostics are as follows. I have no idea what to do. My PC was originally my daughter's and now I have it. It came without an installation disk. The bar info is fuzzy and hard to discern, but I got the key and OEM using Magic Jelly Bean Keyfinder. Hope someone can be of assistance. Thanks!

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A5B788C1-7D45-474E-981D-7954CB6A01F1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A5B788C1-7D45-474E-981D-7954CB6A01F1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3756622157-204203604-3389552256</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.50</Version><SMBIOSVersion major="2" minor="5"/><Date>20100506000000.000000+000</Date></BIOS><HWID>4F2B3207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65396</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BB643B58B832F0A</Val><Hash>0noxJc1E+8HWWsYLrOb4Ddl7XIo=</Hash><Pid>81599-901-6546241-65661</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3232014
Installation ID: 019613135972430383318193765474083246742292215863513051
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Initial grace period
Time remaining: 43140 minute(s) (29 day(s))
Remaining Windows rearm count: 0
Trusted time: 11/19/2014 2:44:44 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAJJSgW/xJen/aeqQiWsKuWNom/MaUjFa4

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            TOSCPL        CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  SLIC            TOSCPL        TOSCPL00
  OSFR            TOSHIB        A+2nd ID
  SSDT            BrtRef        DD01BRT
  SSDT            BrtRef        DD01BRT
  SSDT            BrtRef        DD01BRT



My System SpecsSystem Spec
.
19 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The problem here is that you appear to have reinstalled using the OEM_SLP Key - which is ONLY valid when used with the manufacturer's Recovery media (in which it is embedded anyhow).

The normalsolution is to change the Key to the one on your COA sticker - but you say thatyou are unable to read the Key there.

In suchcircumstances, the only things you can do are

1) a reformat andreinstall using the manufacturer's recovery media

2) purchase a newlicense for Windows (or a new computer)


There *may* be analternative solution though, if you are patient and persistent.

Attempt TelephoneActivation, and speak to an operator - they will tell you that your current Keyis blocked (they should then ask for confirmation of your Product Key). Explainto them your problem, that you need to change the Key to the one on your sticker,but that the sticker is unreadable (could they please supply a replacementKey?). Hopefully they will ask for documentary proof of the sticker, in theform of an email with a picture of the affected sticker - and you can proceedfrom there.

Sometimes ittakes two or three calls before you get an operator who actually knows and usesthis procedure - but I know that it can and does happen.
My System SpecsSystem Spec
Reply

 Build 7601 Error




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Build 7601 Is Not Genuine Error
Hi, So I wish to apologize for posting a similar issue, but i did try some of the solutions suggested on previous posts with no success. Sadly i am not very good with computers so it may be a problem on my end. I am currently getting an error that my copy of Windows is not Genuine, when I have...
Windows Updates & Activation
Windows build 7601 error
Until a recent Windows update on February 13, 2014 my Windows 7 was fine then after the update my Windows 7 had this Build 7601 not genuine message on the lower right hand corner and it will not accept my product license key. The background screen is black and the message does not go away. I have...
General Discussion
build 7601 recurring error
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34= Windows Product ID:...
Windows Updates & Activation
Can't get to desktop, build 7601 error
My husband's netbook is having issues with Windows Update. It started out okay, but got stuck at 30%. We tried rebooting, but it didn't help. Currently, he can get to the login screen but then the computer just says 'please wait' and sits on a black screen. I've tried using system restore, but for...
Windows Updates & Activation
Another Windows 7 build 7601 error
Hello, I got this laptop in February and everything has been running smooth. 2 days ago I turn it on and it tells me my copy of Windows 7 isnt genuine. The MGADiag report shows: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data-->...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:58.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App