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Windows 7: cannot install automatic windows updates

22 Nov 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a couple of problems with services.
1) PNRPSVC - is failing to load because of some obscure failure to find the relevant file
2) P2PSVC is failing as a result of 1
3) Carbonite services are failing
4) The BITS service is failing to start - error 0x8007277A

These are all network-related services, so the likelihood is that there is a problem with the Winsock catalog.

Open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so, and then try Windows Update again.
Post back with the results, and a new System event log.


My System SpecsSystem Spec
.
22 Nov 2014   #12
SandyVC

Windows 7 64
 
 

Hi Noel

Thanks again for all your help!

I did the elevated command prompt as instructed and this time Windows Update worked!!! There was an update which I installed. Then I saved the Appevt and System logs and they are attached.
My System SpecsSystem Spec
22 Nov 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!
The Event logs look a lot healthier now - not perfect, but probably good enough
My System SpecsSystem Spec
.

23 Nov 2014   #14
SandyVC

Windows 7 64
 
 

Everything seems to be working OK now. Thank you, thank you, a million thank yous. You're the best!
Sandy
My System SpecsSystem Spec
Reply

 cannot install automatic windows updates




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