Cannot install Windows 7 Service Pack 1, CSI files missing (packager.d


  1. digm
    Posts : 2
    Windows 7 Ultimate
       New #1

    Cannot install Windows 7 Service Pack 1, CSI files missing (packager.d


    Hi everyone,

    I've spent about 2 hours so far trying to figure this one out, so I'm hoping someone in the forums might be able to lend a hand.

    ISSUE
    *****
    I'm unable to install Service Pack 1 on a Windows 7 Ultimate x64 system. Based on initial investigation, it appears to be related to a missing/corrupt packager.dll file.

    WHAT I'VE TRIED
    **************
    I've tried sfc /scannow and the System Readiness Tool, but neither fix the problem. Included below is the output from system readiness tool and I've attached the more detailed output from the sfc /scannow.

    I'd appreciate any help you could offer, I really would like to avoid rebuilding this system if possible.

    Thanks in advance!

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2014-11-24 10:51

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 packager.dll amd64_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.17727_none_4c2e48b0e7630a9d
    (f) CSI Payload File Missing 0x00000000 packager.dll x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.21863_none_f06a092048474399
    (f) CSI Payload File Missing 0x00000000 packager.dll x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.17727_none_f00fad2d2f059967
    (f) CSI Payload File Missing 0x00000000 packager.dll amd64_microsoft-windows-packager_31bf3856ad364e35_6.1.7600.16917_none_4a52bb96ea3482c0
    (f) CSI Payload File Missing 0x00000000 packager.dll amd64_microsoft-windows-packager_31bf3856ad364e35_6.1.7600.21094_none_4a82ae600395ec28
    (f) CSI Payload File Missing 0x00000000 packager.dll x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7600.16917_none_ee34201331d7118a
    (f) CSI Payload File Missing 0x00000000 packager.dll x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7600.21094_none_ee6412dc4b387af2
    (f) CSI Payload File Missing 0x00000000 packager.dll amd64_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.21863_none_4c88a4a400a4b4cf

    Summary:
    Seconds executed: 517
    Found 8 errors
    CSI Payload File Missing Total count: 8
    Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    I've uploaded a file - dgmaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\dgmaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\dgmaa
    or
    DIR E:\dgmaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\dgmaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the FULL new CBS.log file to your reply - copy it to your desktop and compress it for upload.
    Also, run CheckSUR again, and post the FULL CheckSUR.log file
      My Computer
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  4. digm
    Posts : 2
    Windows 7 Ultimate
    Thread Starter
       New #3

    Hi NoelDP,

    Thanks for the quick response. If you don't mind me asking, how did you get your hands on those files. I created a separate Windows 7 Ultimate x64 install, updated everything, and those files were not in the C:\Windows\winsxs directory.
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    It comes from having kept the system up-to-date for the past 4 years Any I don't actually have installed I can extract from the relevant download (if I can find it!)
      My Computer
    Quote Quote

 

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