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Windows 7: Window 7 Update Error - Code 800B0100 and 80073712

26 Nov 2014   #1
ConBe

Windows 7 Home Premium x64
 
 
Window 7 Update Error - Code 800B0100 and 80073712

Hi,

for around about one month, I have some problems using the Windows Update. I always get the error massages 800B0100, 80073712 and sometimes one or two more - fortunately (or unfortunately) not this time.

I already did the steps from the windows update posting instruction threat. The SURT I already used before without success, the SFC Scan showed "Windows Resource Protection did not find any integrity violations".

I hope I did everything correctly, but I'm not sure about that because my CBS.log is almost 50MB. So I couldn't attach the file but set a dropbox link for it. Hope it's ok:

https://www.dropbox.com/s/2upikylljl83z9o/CBS.zip?dl=0

Thanks a lot for the help.


My System SpecsSystem Spec
.
26 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problems
Code:
Summary:
Seconds executed: 886
 Found 74 errors
  CSI Manifest All Zeros Total count: 26
  CBS MUM Corrupt Total count: 24
  CBS Catalog Corrupt Total count: 24
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22807_de-de_0fd22e029ab0c916.manifest
 winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22807_de-de_3c745e60d76fb970.manifest
 winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22807_de-de_1a8be0f9e0a91b7c.manifest
 winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22807_none_607d1a1668f10b7b.manifest
 winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_6.1.7601.18540_none_8d8fa85f1e8abeea.manifest
 winsxs\manifests\x86_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.1.7601.22750_none_df41a0614384c000.manifest
 winsxs\manifests\x86_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.1.7601.18540_none_dec2d19c2a5f071e.manifest
 winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18540_none_21b9af2ab84b972a.manifest
 winsxs\manifests\x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18540_none_c59b13a6ffee25f4.manifest
 winsxs\manifests\x86_microsoft-windows-t..cesclient.resources_31bf3856ad364e35_6.1.7601.18540_de-de_cd8fc0f5dd9e738d.manifest
 winsxs\manifests\x86_microsoft-windows-t..cesclient.resources_31bf3856ad364e35_6.1.7601.22750_de-de_ce0e8fbaf6c42c6f.manifest
 winsxs\manifests\x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22750_none_c619e26c1913ded6.manifest
 winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22807_none_bc9bb59a214e7cb1.manifest
 winsxs\manifests\amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22807_none_998aab1fac6781d7.manifest
 winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22750_none_22387defd171500c.manifest
 winsxs\manifests\amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.22792_none_cabc39528023cdfa.manifest
 winsxs\manifests\x86_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.22792_none_6e9d9dcec7c65cc4.manifest
 winsxs\manifests\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.18540_none_31d0e9f4240657a0.manifest
 winsxs\manifests\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.22750_none_324fb8b93d2c1082.manifest
 winsxs\manifests\amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.18584_none_ca3f6b2166fc47c6.manifest
 winsxs\manifests\x86_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.18584_none_6e20cf9dae9ed690.manifest
 winsxs\manifests\amd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22807_none_363b15846c59f634.manifest
 winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22807_none_0507eaca8c7da644.manifest
 winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22807_none_25ffda56a81fe2ca.manifest
 winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_6.1.7601.22750_none_8e0e772437b077cc.manifest
 winsxs\manifests\x86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.18540_de-de_ccb3bd4ff5fe68e4.manifest
 servicing\packages\Package_121_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_121_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_122_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_122_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_123_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_123_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_124_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_124_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_125_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_125_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_126_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_126_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_128_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_128_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_129_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_129_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_130_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_130_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_131_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_131_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_132_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_132_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_133_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_133_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_210_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_210_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_49_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_49_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_50_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_50_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_51_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_51_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_53_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_53_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_60_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_60_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_87_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_87_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2984972_SP1~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_for_KB2984972_SP1~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4.mum
I'll post a fix when I can - it may not be until tomorrow sometime.
My System SpecsSystem Spec
26 Nov 2014   #3
ConBe

Windows 7 Home Premium x64
 
 

Thanks a lot, but no rush, I have the probs for already one month - what's a day more or less then
My System SpecsSystem Spec
.

26 Nov 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - cbeaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cbeaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
27 Nov 2014   #5
ConBe

Windows 7 Home Premium x64
 
 

Oh wow, thanks a lot - that was a fast response. I did everything as described and the log files are way smaller now, hope thats a good sign Though I didn't try the update yet again. Shall I?

CheckSUR Log files 11272014.zip


My System SpecsSystem Spec
27 Nov 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

All fixed
Code:
Summary:
Seconds executed: 370
 Found 50 errors
 Fixed 50 errors
  CSI Manifest All Zeros Total count: 26
  Fixed: CSI Manifest All Zeros.  Total count: 26
  CBS MUM Corrupt Total count: 24
  Fixed: CBS MUM Corrupt.  Total count: 24
  Fixed: CBS Paired File.  Total count: 24
Please run another SFC /SCANNOW and post the new CBS.log file
If the SFC scan return 'no errors found', then try Windows Updates again...

Do a Check for Updates, then attempt to install ONLY the oldest update found.
What happens?
If it installs OK, try the rest.
If not, post the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
27 Nov 2014   #7
ConBe

Windows 7 Home Premium x64
 
 

Amazing! I have no idea what you did or how I could thank you for it, but its all working. No errors after the sfc scan and all updates worked afterwards. Thank you so much! Really appreciate your help

Attached the CBS file - again as dropbox link, cause its way to big for uploading it here.

https://www.dropbox.com/s/gwp7qjhmrb5kjye/CBS.zip?dl=0
My System SpecsSystem Spec
27 Nov 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC result is clean, as expected - but there are a couple of minor errors in the background data, which may (but only may!) cause problems later. I think they can be ignored for the moment at least
feel free to come back and moan if you get more update problems at a later date!
My System SpecsSystem Spec
28 Nov 2014   #9
ConBe

Windows 7 Home Premium x64
 
 

OK, cool. Thanks again 1000 times. I'll mark the thread then
My System SpecsSystem Spec
28 Nov 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good luck!
My System SpecsSystem Spec
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