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Windows 7: cannot install KB2862152 error code 80070005

26 Nov 2014   #1
fizolin

windows 7 home premium 64bit
 
 
cannot install KB2862152 error code 80070005

the update is reverting changes
ataching cbs Attachment 341556

Attachment 341557

Attachment 341558

Attachment 341559log


My System SpecsSystem Spec
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26 Nov 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The 80070005 error is an 'Access Denied' one - we need to find out what's being denied access to what.
Please upload the C:\windows\windowsupdate.log file, and the relevant event logs....

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
26 Nov 2014   #3
fizolin

windows 7 home premium 64bit
 
 

My System SpecsSystem Spec
.

26 Nov 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

A number of services appear to be failing - some because of an apparent failure in the BFE service.

Please open an Elevated Command Prompt, and run the following commands...


net start bfe
sc qc bfe
sc queryex bfe
sc qprivs bfe
sc qsidtype bfe
sc sdshow bfe

post the results...

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
27 Nov 2014   #5
fizolin

windows 7 home premium 64bit
 
 

Microsoft Windows [Versión 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.

C:\Windows\system32>net start bfe
El nombre de servicio no es válido.

Puede obtener más ayuda con el comando NET HELPMSG 2185.


C:\Windows\system32>sc qc bfe
[SC] OpenService ERROR 1060:

El servicio especificado no existe como servicio instalado.


C:\Windows\system32>sc queryex bfe
[SC] EnumQueryServicesStatus:OpenService ERROR 1060:

El servicio especificado no existe como servicio instalado.


C:\Windows\system32>sc qprivs bfe
[SC] OpenService ERROR 1060:

El servicio especificado no existe como servicio instalado.


C:\Windows\system32>sc qsidtype bfe
[SC] OpenService ERROR 1060:

El servicio especificado no existe como servicio instalado.


C:\Windows\system32>sc sdshow bfe
[SC] OpenService ERROR 1060:

El servicio especificado no existe como servicio instalado.


C:\Windows\system32>
My System SpecsSystem Spec
27 Nov 2014   #6
fizolin

windows 7 home premium 64bit
 
 

its spanish but it said the name is not valid
My System SpecsSystem Spec
27 Nov 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That would explain a lot - the BFE service is a critical part of Windows, and can get attacked by some malware, and by some registry 'cleaners'.

Let's see what we can do to correct this.



I've uploaded a file - bfex64.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file bfe.reg (inside a folder 'bfex64')

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Then run Windows update again, and see how it performs - post back with details, and also..

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
27 Nov 2014   #8
fizolin

windows 7 home premium 64bit
 
 

solved thx a lot need to upload some logs ?
My System SpecsSystem Spec
27 Nov 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Glad it was that simple!

Please - just the farbar scan would be enough.
My System SpecsSystem Spec
27 Nov 2014   #10
fizolin

windows 7 home premium 64bit
 
 

Farbar Service Scanner Version: 21-07-2014
Ran by Anya (administrator) on 27-11-2014 at 13:38:41
Running from "C:\Users\Anya\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****
My System SpecsSystem Spec
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 cannot install KB2862152 error code 80070005




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