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Windows 7: Lenovo Laptop report that Windows 7 is no longer genuine

02 Dec 2014   #1
x7749

Windows 7 Professional 64 bit
 
 
Lenovo Laptop report that Windows 7 is no longer genuine

Hi all,

We have a Lenovo Laptop and we use the recovery disk to downgrade the Windows 8 to Windows 7.

We used the Laptop for about 2 Months and suddenly today it reported that the Windows 7 is no longer genuine. We contacted Lenovo for this issue and they said it is the problem of Microsoft's Activation.

However, we contacted Microsoft Licensing Team and they said our key is not valid!

Is there anyone who can figure out what is the cause of the issue and how to fix it?

Thank you very much!

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {64A5E0E5-B579-460E-B774-1971B9D7EDC6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{64A5E0E5-B579-460E-B774-1971B9D7EDC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1013653245-910533019-174384181</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20ASA0BDHH</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>J4ET62WW(1.62)</Version><SMBIOSVersion major="2" minor="7"/><Date>20140416000000.000000+000</Date></BIOS><HWID>9D833D07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-J4   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>4D2D72FAABD1586</Val><Hash>VICPNWkybhXpiKsx7T60eknRMxU=</Hash><Pid>89396-707-0213096-65854</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7601.0000-3372014
Installation ID: 014925985002843866052636120950236631908051633355283675
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 0
Trusted time: 12/3/2014 9:47:18 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEA6GES87J1igS+sQBfwLze/c7ppgz4Ik6hyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			LENOVO		TP-J4   
  FACP			LENOVO		TP-J4   
  DBGP			LENOVO		TP-J4   
  HPET			LENOVO		TP-J4   
  MCFG			LENOVO		TP-J4   
  SLIC			LENOVO		TP-J4   
  ASF!			LENOVO		TP-J4   
  LPIT			LENOVO		TP-J4   
  SSDT			LENOVO		SataAhci
  SSDT			LENOVO		SataAhci
  SSDT			LENOVO		SataAhci
  SSDT			LENOVO		SataAhci
  SSDT			LENOVO		SataAhci
  SSDT			LENOVO		SataAhci
  SSDT			LENOVO		SataAhci
  SSDT			LENOVO		SataAhci
  PCCT			LENOVO		TP-J4   
  SSDT			LENOVO		SataAhci
  TCPA			PTL		LENOVO
  UEFI			LENOVO		TP-J4   
  MSDM			LENOVO		TP-J4   
  BATB			LENOVO		TP-J4   
  FPDT			LENOVO		TP-J4   
  UEFI			LENOVO		TP-J4   
  SSDT			LENOVO		SataAhci



My System SpecsSystem Spec
.
03 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The installed Key is the proper one for a Lenovo Recovery disk.
The Key is blocked at MS's activation servers, because it's designed to self-activate on every boot using the certificate in the BIOS SLIC table and licenses built into the Recovery media. MS cannot assist in these cases as it's the OEM's responsibility under the licensing terms.

In your case it seems that the licenses aren't being found for some reason.
The normal reason for this is that you've used retail media to install the OS (or do a repair install) - such media doesn't contain the licenses, and so the system goes first into grace mode, and after three days it starts giving non-genuine notifications.

The only thing that might help is to rebuild the licensing store - if this doesn't work, then a reinstall using the recovery media will be required.


Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
My System SpecsSystem Spec
05 Dec 2014   #3
x7749

Windows 7 Professional 64 bit
 
 

Dear NoelDP,

Thank you for your reply, I tried your suggested solution, but it still cannot activate and giving same MGADiag report.

I decided to reinstall the windows finally

Thank you for your help.
My System SpecsSystem Spec
.

06 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - it may be a good idea to post a new MGADiag so we can check that everything is OK now.
My System SpecsSystem Spec
06 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It'd probably be a good idea to post an MGADiag report on the new install so we can check it's OK this time
My System SpecsSystem Spec
Reply

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