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Lenovo Laptop report that Windows 7 is no longer genuine
Hi all,
We have a Lenovo Laptop and we use the recovery disk to downgrade the Windows 8 to Windows 7.
We used the Laptop for about 2 Months and suddenly today it reported that the Windows 7 is no longer genuine. We contacted Lenovo for this issue and they said it is the problem of Microsoft's Activation.
However, we contacted Microsoft Licensing Team and they said our key is not valid!
Is there anyone who can figure out what is the cause of the issue and how to fix it?
Thank you very much!
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-MV8MH-98QJM-24367 Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4= Windows Product ID: 00371-OEM-8992671-00437 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {64A5E0E5-B579-460E-B774-1971B9D7EDC6}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130801-1533 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Standard 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{64A5E0E5-B579-460E-B774-1971B9D7EDC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1013653245-910533019-174384181</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20ASA0BDHH</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>J4ET62WW(1.62)</Version><SMBIOSVersion major="2" minor="7"/><Date>20140416000000.000000+000</Date></BIOS><HWID>9D833D07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-J4 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>4D2D72FAABD1586</Val><Hash>VICPNWkybhXpiKsx7T60eknRMxU=</Hash><Pid>89396-707-0213096-65854</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00178-926-700437-02-1033-7601.0000-3372014 Installation ID: 014925985002843866052636120950236631908051633355283675 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 24367 License Status: Notification Notification Reason: 0xC004F063. Remaining Windows rearm count: 0 Trusted time: 12/3/2014 9:47:18 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEA6GES87J1igS+sQBfwLze/c7ppgz4Ik6hyPY= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC LENOVO TP-J4 FACP LENOVO TP-J4 DBGP LENOVO TP-J4 HPET LENOVO TP-J4 MCFG LENOVO TP-J4 SLIC LENOVO TP-J4 ASF! LENOVO TP-J4 LPIT LENOVO TP-J4 SSDT LENOVO SataAhci SSDT LENOVO SataAhci SSDT LENOVO SataAhci SSDT LENOVO SataAhci SSDT LENOVO SataAhci SSDT LENOVO SataAhci SSDT LENOVO SataAhci SSDT LENOVO SataAhci PCCT LENOVO TP-J4 SSDT LENOVO SataAhci TCPA PTL LENOVO UEFI LENOVO TP-J4 MSDM LENOVO TP-J4 BATB LENOVO TP-J4 FPDT LENOVO TP-J4 UEFI LENOVO TP-J4 SSDT LENOVO SataAhci