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Windows 7: Windows 7 Home Premium SP1 - repeated update error 0x80073712

10 Jan 2015   #11
FTLOSM

Windows 7 Home Premium
 
 

Finally had time tonight to sit down with this, I did the XCOPY stuff said files copied successfully, rebooted ran SFC /scannow said it found no integrity violations.

Tried windows update again and it failed again

Attached is my cbs file, the sur log and sur persist log (wasn't sure so added both).

Seems to still say I am missing those files even though I did do the xcopy of those items and it said completed.

Checking Component Store
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50

Summary:
Seconds executed: 707
Found 8 errors
CSI Payload File Missing Total count: 8




Attached Files
File Type: zip CheckSUR.persist.zip (548 Bytes, 0 views)
File Type: zip CheckSUR.zip (523 Bytes, 2 views)
My System SpecsSystem Spec
.
11 Jan 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - Please run a new CheckSUR scan as well, and post the CheckSUR.log file.


ALSO - please post your C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
11 Jan 2015   #13
FTLOSM

Windows 7 Home Premium
 
 

C windows update log attached


Attached Files
File Type: zip WindowsUpdate.zip (207.5 KB, 3 views)
My System SpecsSystem Spec
.

11 Jan 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and the new CheckSUR log??
My System SpecsSystem Spec
11 Jan 2015   #15
FTLOSM

Windows 7 Home Premium
 
 

That is the new log, should I reboot and repost it again?
My System SpecsSystem Spec
11 Jan 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's the CBS log - from the SFC scan - not the CheckSURT.log file from the CheckSUR/SURT tool.
My System SpecsSystem Spec
11 Jan 2015   #17
FTLOSM

Windows 7 Home Premium
 
 

This is the new checksur log from the cbs folder, unless it's somewhere else besides the cbs folder?

I had run the
System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821)

again too just in case, should i reboot and see if the checksur log is different or has changed again?


Attached Files
File Type: zip CheckSUR.zip (523 Bytes, 3 views)
My System SpecsSystem Spec
11 Jan 2015   #18
FTLOSM

Windows 7 Home Premium
 
 

rebooted and here is the checksur file after reboot altho to me looks the same


Attached Files
File Type: zip CheckSUR.zip (522 Bytes, 2 views)
My System SpecsSystem Spec
12 Jan 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hm - something seems to have ripped out Defender by its roots!
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
I'll post a fix protocol later.
My System SpecsSystem Spec
12 Jan 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - ftmaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\ftmaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\ftmaa
or
DIR E:\ftmaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\ftmaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
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 Windows 7 Home Premium SP1 - repeated update error 0x80073712




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